Empire Chevrolet of Huntington

Empire Chevrolet of Huntington responded

Thank you for your positive review! Your safety and satisfaction are our top priorities, and we are glad our team is consistently kind and helpful. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

Empire Chevrolet of Huntington responded

Were very sorry to hear of your issue with the sales tax documentation. We strive for accuracy in our paperwork and regret that this happened. We value your feedback regarding your interaction with our team. If you would lie to discuss further, please contact us at the dealership.

cskar responded

Update / Final Resolution — August 30, 2026 I want to provide a final update regarding my experience with Empire Chevrolet of Huntington because this situation ultimately involved two separate Equinox transactions, both of which ended up being unwound. My criticism of this dealership is not based on being unwilling to make a payment. It is based on the repeated communication failures, poor handoffs between departments, lack of attention to detail, and the way significant issues were repeatedly brought to me only after paperwork had been signed and a vehicle had been delivered. The First Transaction I completed the first Equinox transaction, signed the paperwork, and took delivery of the vehicle. After delivery, the dealership identified a problem with the transaction that resulted in the deal being unwound. I returned the Equinox and resumed driving my 2021 Jeep Compass. I understood that unwind to mean the first transaction had been reversed and was no longer the transaction we were proceeding under. When Empire later brought me back to complete another deal, I viewed that as a second and separate transaction, with different financing terms and a different monthly payment. Given what had already happened the first time, I expected the second transaction to receive especially careful attention from sales, finance, and management. Unfortunately, that was not my experience. The Second Transaction I took delivery of the Equinox for the second time on Friday, August 28, 2026. During the second finance process, the monthly payment was reviewed with me. However, an additional $1,170 COD was not explained to me as an additional out-of-pocket amount that still needed to be paid after delivery, nor was that money requested or collected before the vehicle was released. I want to make this extremely clear because I believe it is an important distinction: Paying the $1,170 itself was never the issue. Had that amount been clearly presented during the second transaction as money I needed to pay in addition to the financing terms being discussed, I could have addressed it at that time. The problem was that it was not explained that way during the second closing. I completed the paperwork, received the keys, transferred my belongings from the Jeep into the Equinox, and left the dealership believing the transaction had been completed. Then, on Saturday, August 29 — the very next day — I was contacted regarding the additional COD/payment issue. That was the point where I lost confidence in the transaction. This was essentially the same type of experience I had just gone through with the first deal: sign paperwork, take delivery, leave believing the transaction is complete, and then receive a call afterward because something still needed to be addressed. Once was frustrating. Having essentially the same pattern happen again immediately after the first transaction had already been unwound was unacceptable to me. The $1,170 Issue Management later pointed out that the $1,170 figure appears in the contract paperwork. I acknowledge that it appears there. My criticism is not that the number was physically absent from every document. My criticism is that during the second finance transaction, nobody clearly explained to me that this represented an additional amount I would still be expected to pay out of pocket after delivery, and nobody requested the payment before releasing the vehicle. I also do not believe that obligations discussed in connection with the first transaction should simply have been assumed to be understood as carrying forward into a later transaction without being clearly reviewed again. The first transaction had already been unwound. The second transaction had different financial terms and a different monthly payment. In my view, the second transaction should have been presented and explained on its own terms. Instead, it appeared to me that people within the dealership were relying on understandings from the first transaction without making sure those expectations had actually been communicated clearly during the second closing. Again, paying the money was not the issue. The communication and handling of the transaction were. Communication and Management The underlying problem throughout this experience, from my perspective, was communication and accountability between sales, finance, and management. I dealt with multiple people throughout this process, and important information did not appear to move cleanly from one person or department to another. After the second issue surfaced, I called General Manager Mr. Lee directly because I wanted management to understand that my frustration was not simply about the COD amount. My concern was that, after everything that had already happened, I had once again been allowed to complete paperwork and take delivery before another significant issue was raised afterward. I was disappointed with that conversation. I did not feel that my concerns about the repeated communication failures were meaningfully addressed, and I found the response dismissive considering that this was now the second transaction involving a post-delivery problem. Rather than coming away from that conversation feeling that management understood why I had lost confidence in the process, I came away feeling that the focus remained primarily on the fact that the $1,170 appeared in the paperwork. That did not address my larger concern about why this was not clearly explained and collected before the second vehicle was released in the first place. Documentation Concerns I also raised concerns regarding the dates on the paperwork. Many of the primary documents being relied upon in connection with the later transaction were dated August 12, 2026, a date associated with the earlier transaction that had already been unwound, while certain documents from the later process reflected August 28, 2026. I am not alleging why those documents contain those dates, nor am I making any accusation of improper intent. I am simply documenting the discrepancy because it further contributed to my concern about how clearly these two transactions were separated, communicated, and documented. Final Resolution Ultimately, management provided me with the option to either resolve the COD issue or unwind the second transaction entirely and take back my 2021 Jeep Compass. Given the lack of communication, the repeated post-delivery issues, the frustration surrounding the handoffs between departments, and my loss of confidence in the transaction, I elected to unwind the deal for a second time. On Sunday, August 30, 2026, I returned the Equinox and went back to my Jeep. I want to be fair: Empire ultimately allowed me to step away from the second transaction, and I acknowledge that they provided that resolution. But that does not erase the experience that led to it. This was supposed to be an exciting vehicle purchase. Instead, I went through two transactions, two deliveries, two post-delivery problems, and ultimately two unwinds. My biggest criticism is not that mistakes can happen. Every business makes mistakes. The real test is how those mistakes are communicated, corrected, and prevented from happening again. After the first transaction had already failed, I expected the second attempt to be handled with significantly greater attention to detail. Instead, I found myself dealing with another problem the day after taking delivery. That is why I ultimately chose to walk away from the Equinox entirely. I would strongly encourage anyone purchasing a vehicle here—or anywhere—to carefully review every document, specifically ask what money is due at delivery, confirm when the first payment is due, ask whether anything from an earlier proposal is being carried into the final transaction, and make sure every financial obligation is clearly explained before leaving with the vehicle. This review reflects my personal experience, my recollection of the conversations I personally participated in, and the documentation and communications I received throughout these transactions.

Empire Chevrolet of Huntington responded

Linda, thank you for sharing your positive experience with us. Providing thorough and efficient service is so important to us, and we are glad Noel's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Empire Chevrolet of Huntington responded

Thank you for your positive review! Your repeat business means so much to us, and we are glad our team provided you with 5-star service. It is our pleasure to assist you in any way possible. Congratulations on your new Chevrolet Trailblazer!

Empire Chevrolet of Huntington responded

Thank you for your positive review! We are so glad our team took great care of you and met your automotive needs. We strive for 100% customer satisfaction. Please do not hesitate to give us a call if we may ever be of further service to you. Safe travels!

Empire Chevrolet of Huntington responded

Thank you for your wonderful review! We strive for 100% customer satisfaction, and we are glad that Reynolds and Sully were helpful and informative. It is our pleasure to assist you in any way possible Congratulations on your new vehicle!

Empire Chevrolet of Huntington responded

Thank you for your positive review! We are glad that Sanjeev took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Empire Chevrolet of Huntington responded

Thank you for your 5-star rating! We are so glad that our team provided you with 5-star service. We are honored by your willingness to refer us to others. On behalf of the entire team- congratulations on your new Silverado!

Empire Chevrolet of Huntington responded

Thank you for your positive review! We are happy to hear that our team provided you with top-notch service. it is our pleasure to assist you in any way possible. Safe travels!

Empire Chevrolet of Huntington responded

Thank you for sharing your feedback on the easy and straightforward experience you had leasing your 2026 Traverse with us! Should you need our further assistance, please don't hesitate to reach out to us.