Back

Empire Chevrolet of Huntington

Huntington, NY

4.9
1,170 Reviews

1072 East Jericho Turnpike

Huntington, NY

11746

Directions

By Type

1,170 Reviews of Empire Chevrolet of Huntington

July 28, 2012

In and out the door same day. Had many cars/colors to choose from. Test drove car and staff was very nice. Did not feel pressured More

by forscotti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pricilla
July 18, 2012

Priscilla was beyond helpful. She spent hours with us and made sure that we left with the car I wanted. She even called another dealership to have them bring over the SUV with the black exterior and interior More

by Luvtoteach613
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Priscilla Knieste
July 16, 2012

Stopped in to show my Wife the Equinox and get a broucher. Priscilla meet us at the door and the rest is history. Priscilla was very very nice and helpful. (I get turned off by pushy sales people, More

by wdonahue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Priscilla and Dan
July 10, 2012

This dealership went above and beyond to make sure I was taken care of properly. Priscilla not only arranged for the quick delivery of my Corvette but made sure that all that was needed was taken care of,GR More

by Blood5408
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Priscilla Knieste
July 07, 2012

My previous two cars were a Subaru Legacy and a Subaru Outback. After 16 years of owning a Subaru I decided it was time for a change. I did my research, looking up all the major brands, their offerings, More

by tomcat1030
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Priscilla Knieste, Andrew Dolezalek
July 03, 2012

Car: 2009 Chevrolet Corvett Z-06 Problem:Intermittant Car: 2009 Chevrolet Corvett Z-06 Problem:Intermittant flashing dashboard lights indicating 'Service Traction System-Service Active Handling, trigge More

by DrJOHNZ06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
June 21, 2012

I financed a used car from another dealership, and after having major troubles with it decided to go to Chevrolet of Huntington. I did this for a couple of reasons. They are close to my home, and I have dea More

by DLankford77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Mueller, Andrew Dole
June 14, 2012

I just purchased a new Silverado and could not have been more pleased with the dealer experience. My saleswoman Priscilla was great and gave me the best price with the least amount of xx I experienced from More

by crispies
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Priscilla Knieste & Dan Brozino
May 15, 2012

WENT IN FOR A NEW CAR TOLD THEM WHAT I WANTED..THEY SHOWED ME WHAT I WAS GETTING. WENT IN THE NEXT DAY WITH MY DOWN PAYMENT..TOTALLY DIFFERENT CAR..NO DVD PLAYER WHICH WAS INCLUDED IN THE PREVIOUS DAY. More

by VINNNAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
HECTOR, AMHAD,
Jun 01, 2012 -

Empire Chevrolet of Huntington responded

Now for our side of the story. We went above and beyond to make this gentleman a completely satisfied customer. We purchased two vehicles for him from other dealerships for him, first a Cyber Gray LT, then when we purchased the vehicle for him from another dealership and had the car here for him ready for him to pick it up, he chose to switch cars. His reasoning was that he wanted White Diamond because “his wife changed her mind” White Diamond is a $995 pricing option. Not to mention that they went from a LT model to a more expensive LTZ. At which point we were not obligated to get him a different car, but we chose to do so to accommodate him. We purchased another Traverse for him with the White Diamond Color that he requested. Then his payoff (the amount he owes on his trade) was completely different than what he told us, which affected the original numbers we quoted him, again a discrepancy on his part. Before he came in to pick up his car we called him and told him about the error that he made and how it would affect his payment, which again we didn’t have to do. Most dealerships would just get you in and surprise you with it. We were completely upfront with the changes at which point he could have chosen to cancel the deal, but he decided to accept it and we would move forward. When he came to pick up the vehicle his salesman went over the car with him at which point he still chose to take home his vehicle. The reason he was here as long as he was is because he chose to be. The dealership we purchased the second car from failed to provide us with a full set of keys for him. As soon as we were aware of the mistake we immediately sent another salesperson to acquire his full set of keys. We even offered to bring them to his home, and he refused and chose to wait for them. We went above and beyond to accommodate this gentleman and even upon delivery he tried to start an argument with two of my salespeople and my Customer Satisfaction Manager. We did everything we could to calm him down and assist him and this gentleman created a ruckus in my showroom unnecessarily. Even to the extent of having his wife call here multiple times and was disrespectful to our receptionists, who had no control or knowledge of the matter. I wish this situation had never occurred but unfortunately we cannot please everyone, but that doesn’t mean we will stop trying.

March 29, 2012

as a physician on long island i am sensitive to online ratings and i do feel they can be of value when the writer takes the time to be as honest and accurate as possible. after owning 9 bmw's, an audi, l More

by gulbransen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
andrew dole
...
117