Empire Chevrolet of Huntington

THE WORST MAINTENANCE DEPARTMENT I completely dread scheduling a maintenance appointment. I have never experienced a department like this one. The management team has to be to blame I completely dread scheduling a maintenance appointment. I have never experienced a department like this one. The management team has to be to blame for this. They're lax, take their time, don't listen to what you ask for, appointments are just for show, callbacks barely happen, TERRIBLE - GO SOMEWHERE ELSE. Last year my wife and I had to drive to Boston for my son's heart surgery and prior to the drive, we wanted to have her car serviced and to have a slow leak looked at. I took forever for the servicing to happen (half a day) and they never checked the tire. We called to speak to someone and all that you ever get when you call that black hole of business is a voicemail that no one ever responds to. THAT IS NOT AN EXAGGERATION. I recently tried to talk to someone about the deals happening right now, sent an email through the web site, got a response (which was obviously automated because it didn't address anything I asked about) I responded back (twice) and never heard from anyone again. The ONLY shining light is the salesperson I dealt with, Gina Cordasco. She's a silver lining in that place. More

WAS DEALING WITH PAT AND BRIAN NEVER GOT CALL BACK TO PURCHASE CAR. WENT ELSEWHERE TO CLOSE DEAL BEFORE END OF APRIL. SENT SEVERAL TEXT MESSAGES as a reminder all we’re ignored PURCHASE CAR. WENT ELSEWHERE TO CLOSE DEAL BEFORE END OF APRIL. SENT SEVERAL TEXT MESSAGES as a reminder all we’re ignored More

Let me start off with saying part of a car reputation is who you deal with and the Huntington NY dealership is beyond the worst!!! The service department is so unprofessional, so rude and literally don’t gi who you deal with and the Huntington NY dealership is beyond the worst!!! The service department is so unprofessional, so rude and literally don’t give a crap about a costumer who is clearly paying for a car and servicing. This was my first time with a Chevy vehicle and I will tell you it is surely the last. I have always had a Hyundai and never had so many problems with the actual vehicle which every week a diff tire pressure is out and low. This has been ongoing for over a year and the service department literally does crap. When you call or you are there you see no work being done or no phone calls back. VEER AWAY from Chevy. I don’t have regrets in life but buying a Chevy equinox from the Huntington NY location was the worst decision of my life. Once my lease is over I will never step foot in a Chevy dealership again. Hyundai all the way!! More

Very poor customer service from office manager We were there leasing a equinox. The salesman brendon was nice. The manager Brian okeefe had very poor customer service. We waited 2 hours to see a Gn We were there leasing a equinox. The salesman brendon was nice. The manager Brian okeefe had very poor customer service. We waited 2 hours to see a Gn financial person. The manager never apologized or picked someone else. He said sorry nothing I can do. That’s totally unexceptable. If I didn’t fill all papers out already, I would have cancelled r The whole thing. More

Poor customer service I purchased my used Chevy late November the vehicle developed a water leak, windows or roof, I brought in early February the vehicle back to find out I purchased my used Chevy late November the vehicle developed a water leak, windows or roof, I brought in early February the vehicle back to find out where the leak was coming from. Both the Salesman and the Used Car Manager blew me off and told me that the $5,000 warranty that I had purchased effectively was useless for my problem. When I was sold this warrant I was lead to believe that it covered EVERYTHING, but as most sales people do I was just told what they believed I needed to here for me to purchase the extended warranty. I would not recommend this dealership to anyone ever. More