Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Hyundai of New Rochelle
New Rochelle, NY
1,151 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,151 reviews
October 10, 2022
Angelica and the rest of the team were fantastic! They quickly got me in and out and let me know exactly what was wrong with my car. I was really impressed by the customer service from the service an They quickly got me in and out and let me know exactly what was wrong with my car. I was really impressed by the customer service from the service and parts team. The sales people however were very aggressive in trying to sell me a new car. If you want to build brand loyalty, don't try to tell me "my car is going to be having future problems" and try to sell me a car. Instead help me get my car fixed and make me want to return for a future purpose. More
by Jbumps
Employees Worked With
Angelica - Service Repair
September 23, 2022
Thank you Charlie Cuenca and Jessica Rodriguez for all your patience, help and for going the extra mile and to make things happen. You are the best! Very happy with my leasing experience at Empire Hyundai your patience, help and for going the extra mile and to make things happen. You are the best! Very happy with my leasing experience at Empire Hyundai More
by Emilia
Employees Worked With
Charlie Cuenca, Jessica Rodriguez, Sam Rivera
September 10, 2022
Car buying is a terribly stressful time and the family emergency we faced this summer didn’t make things easier. Noah at New Rochelle Hyundai helped us find the car we needed and worked with us to make su emergency we faced this summer didn’t make things easier. Noah at New Rochelle Hyundai helped us find the car we needed and worked with us to make sure we had what we wanted too. More
by MJP New Rochelle
Employees Worked With
Noah Domingue, Jessica Rodriguez
September 07, 2022
I've been a member at Hyundai for some time and my current experience was the best!!! I was pleased that the right decision was made and not forced. current experience was the best!!! I was pleased that the right decision was made and not forced. More
by Ramoslopez1
Employees Worked With
Joshua Schonberg
September 07, 2022
Saadia Parks excellent sales person. She answered to my questions and any clarification we requested, she was pro actively ready to resolve. She is customer friendly. I was not happy wit She answered to my questions and any clarification we requested, she was pro actively ready to resolve. She is customer friendly. I was not happy with Finance department (Jessica), Please don't take me wrong, she is a good from finance prospective. Why I was not happy, because it was mandatory from Empire Richelle to have finance preowned. During finance Jessica made all documents, without checking with us for finance period and having excellent credit score of 849, still she gave me finance rate of 7.25% and 60 months. When I asked her I need for minimum 24 or 36 months and saying finance rate will be same for lower month? Did not make any sense to me. Finance department should be open upfront checking with customer before making documents. If you have any question, I will be more then happy to discuss issue over the phone. More
by vinay.upadhyaya
Employees Worked With
Saadia Parks, Jessica Rodriguez
