Empire Hyundai of New Rochelle

Noah the salesman was very professional and provided excellent customer service. My car was ready as promised. excellent customer service. My car was ready as promised. More

I made a $500 deposit on a car only to get call after call from the salesperson that the car has been delayed. Eventually the car was delayed to only a few days before I had planned to move out of state. call from the salesperson that the car has been delayed. Eventually the car was delayed to only a few days before I had planned to move out of state. Not only this, but each time I called, she fudged the original delivery date. For example, I was first told a delivery date of June 10th, then the next call I received about a delay, she said the original delivery date was June 20th. This happened more than once. In the end I bought from another dealer. I asked this dealer to refund my deposit. I texted the salesperson several times asking whether they had sent me a check with the refund. She ignored my texts, which I know because she had "read receipts" enabled, so I could see that she read them and didn't respond. Finally, I threatened to take them to small claims court. It was only after that that I got my refund. All in all, it was an atrocious experience. More

My experience with Salesman Demond Jones has been awesome. He’s professional, and on point. awesome. He’s professional, and on point. More

We just purchased a 2023 Hyundai Elantra. Our salesperson Jose Vargas was great. He was very knowledgeable and made the whole process easy and seamless for us. If you’re looking to purchase a Our salesperson Jose Vargas was great. He was very knowledgeable and made the whole process easy and seamless for us. If you’re looking to purchase a vehicle we would definitely recommend visiting Jose! More

Phenomenal service! Treated like family! Demond Jones provided the best experience I have ever had with leasing a vehicle. Treated like family! Demond Jones provided the best experience I have ever had with leasing a vehicle. More

This was my second time working with Demond Jones at Empire Hyundai of New Rochelle and he is the nicest, honest, and most professional car salesperson I have ever worked with. The service department i Empire Hyundai of New Rochelle and he is the nicest, honest, and most professional car salesperson I have ever worked with. The service department is also very responsive. This dealership knows how to provide customer service. More

Excellent service department with professional staff that provide an excellent experience getting my car serviced. provide an excellent experience getting my car serviced. More

I have bought 5 vehicles from one other dealership and they were not able to help find a vehicle this time. From the first time I called Empire Hyundai of New Rochelle, everyone was very helpful, profess they were not able to help find a vehicle this time. From the first time I called Empire Hyundai of New Rochelle, everyone was very helpful, professional, and able to get me a car. Vanessa Lee was our sales person. She kept in touch with me every step of the way, especially during this difficult time of trying to find vehicles. I will definitely be recommending this dealership and Vanessa Lee. More

My salesman Josh was friendly and helpful and stayed far later than their close time to help me pick the right vehicle for me. Received decent value on my trade in, and got a great price on a used 2019 K later than their close time to help me pick the right vehicle for me. Received decent value on my trade in, and got a great price on a used 2019 Kona. Very positive experience overall. More

Excellent customer service. Vanessa Lee was a great help to helping us make our purchase Vanessa Lee was a great help to helping us make our purchase More