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Empire Hyundai of New Rochelle

New Rochelle, NY

4.7
1,151 Reviews

125 East Main Street

New Rochelle, NY

10801

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Showing 1,151 reviews

August 03, 2022

Excellent service department with professional staff that provide an excellent experience getting my car serviced. More

by broldan71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelica
Aug 03, 2022 -

broldan71 responded

Thank you Again Angelica for setting up my appointment and for doing a great job getting my car in for the service issue that it was having. Also for getting me out the next day, keeping well informed about when it would be done and the price.

Aug 04, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your wonderful review! We are so glad that Angelica took great care of you! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

Aug 04, 2022 -

broldan71 responded

Thank you, will do if I need to.

August 01, 2022

I have bought 5 vehicles from one other dealership and they were not able to help find a vehicle this time. From the first time I called Empire Hyundai of New Rochelle, everyone was very helpful, profess More

by KJM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David with Finance was very easy to work with, Vanessa Lee
Aug 04, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review and recommendation! We greatly appreciate the opportunity to work with you, and we are glad that Vanessa provided you with top-notch service. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

July 28, 2022

My salesman Josh was friendly and helpful and stayed far later than their close time to help me pick the right vehicle for me. Received decent value on my trade in, and got a great price on a used 2019 K More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Schonberg
Jul 28, 2022 -

Empire Hyundai of New Rochelle responded

Chris, Thank you so much for your positive review! We are honored to have had the opportunity to work with you, and we are so glad that Josh and the team took great care of you. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

July 26, 2022

Excellent customer service. Vanessa Lee was a great help to helping us make our purchase More

by Vhernandez1015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Lee
Jul 26, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review! We are so glad that Vanessa provided you with top-notch service! It is our pleasure to assist you in any way possible. Wishing you the safest of travels in your new ride- on behalf of the entire team!

July 26, 2022

I was very happy with my experience at Empire Hyundai of New Rochelle. Demond Jones was very helpful in the process of purchasing my new car and it is very much appreciated. I will definitely be recommendin More

by Gg405
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demond Jones
Jul 26, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review and recommendation! Providing a top-notch experience is always our goal, and we are delighted that Demond's efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

July 21, 2022

Jeremiah Raghunath assisted me with my car purchase and was very helpful answering my questions and concerns and very knowledgeable about the car. Have to say everyone was very friendly and courteous, Was More

by Susiekas73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Raghunath and Jamie Encesio. , Demond Jones, Sam Rivera
Jul 22, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your wonderful review! We are honored to have had the opportunity to work with you, and we are so glad that Jeremiah, Jamie, and Sam took great care of you! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Safe travels!

July 19, 2022

Danielle Turner was very nice and worked efficiently to make my experience a pleasant one. More

by Carmine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Turner, Vincent Weldon
Jul 20, 2022 -

Empire Hyundai of New Rochelle responded

Carmine, Thank you so much for your positive review and recommendation! We are so glad that our team could provide you with a smooth and efficient experience! It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

July 16, 2022

On a phone conversation with Martha, their internet contact person, I was told a specific car was in stock. I asked about pricing and was told MSRP plus taxes, title, fees, etc. Would you like to mak More

by em
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Martha Avila, Saadia Parks
Jul 18, 2022 -

Empire Hyundai of New Rochelle responded

Hello, Thank you for sharing your sales experience with us. We are very sorry to hear of your dissatisfaction with our dealership and we do apologize for any miscommunication on the price along the fee's on the vehicle you were interested in. Know that it was not our intention to mislead you, but our apologies. If you would like to discuss further, please contact our General Manager, Sam Rivera at (914)618-4209 or at srivera@eagny.com. Thank you.

Jul 30, 2022 -

em responded

I was told that "Management" would listen to the recorded call I had with Martha to determine if my understanding of the conversation was accurate or not. If I misunderstood i requested to hear the recording and would apologize. I never heard back from Management! JUST A SCAM TO GET YOU IN THE DOOR!

July 15, 2022

I purchased my first Hyundai and have been looking for the ideal car for a while. Vanessa Lee was great. She was very responsive and very friendly. More

by ANISH.CHAMAKALA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Enciso, Vanessa Lee
Jul 18, 2022 -

Empire Hyundai of New Rochelle responded

Congratulations on your new vehicle! We are delighted that Vanessa and the team took great care of you! We greatly appreciate the opportunity to work with you. Thank you so much for your positive review! We wish you the safest of travels- on behalf of the entire team!

July 14, 2022

I just bought my first Hyundai, after doing a lot of research comparing vehicles of the same type and size. I settled on a Kona SEL, and am very happy with my decision. The team at Empire Hyundai in N More

by cselin
Recommend Dealer
Yes
Employees Worked With
Jeremiah Raghunath, Sales
Jul 14, 2022 -

Empire Hyundai of New Rochelle responded

Chris, Thank you so much for your wonderful review! We greatly appreciate the opportunity to work with you, and we are so glad that Jeremiah and Jaime took great care of you! It is our pleasure to assist you in any way possible. We warmly congratulate you on your first Hyundai- on behalf of the entire team! Safe travels!

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