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Empire Hyundai of New Rochelle

New Rochelle, NY

Overview
Reviews
4.7
1,151 Reviews
Call Dealership (914) 618-4209
View Awards

125 East Main Street

New Rochelle, NY

10801

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Showing 1,151 reviews

May 17, 2022

Erik was great at helping and met my needs. The process was done pretty quickly and smoothly. I would definitely recommend Erik as a dealer to friends and family. More

by christinapabon13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sully Romero, Erik Nava
Report | Print
May 18, 2022 -

Empire Hyundai of New Rochelle responded

Christina, Thank you for leaving Erik this wonderful review! We are so glad that he provided you with a smooth and efficient experience, and he will be honored to have earned your kind recommendation. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

May 17, 2022

Great service. ...very attentive. Listened to my concerns about my car. Called me when it was ready. More

by blondie619
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelica
Report | Print
May 18, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review! We are so glad that our team took great care of you and your vehicle. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

May 10, 2022

Excellent sales team. Very knowledgable. Everyone was helpful and was willing to jump in to help. More

by drsparaco
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mike Bansey, Vincent Weldon
Report | Print
May 10, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review! We are so glad that our team provided you with the quality service that you deserve! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

May 10, 2022

Vanessa Lee the salesperson who helped me was very pleasant and personable. She played a big part in my decision to purchase from Hyundai. The finance manager who helped me was also very attentive, ef More

by Joycestackpole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Lee
Report | Print
May 10, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review! We greatly appreciate the opportunity to work with you, and we are so glad that Vanessa and the team provided you with top-notch service! It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

May 05, 2022

I was impressed with the professionalism I was greeted with and attention to detail that I observed. More

by Jannette1966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime, Finance, Erik Nava
Report | Print
May 05, 2022 -

Empire Hyundai of New Rochelle responded

Jannette, Thank you so much for your positive review! We are so glad that our team provided you with top-notch service throughout your visit! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

May 12, 2022 -

Jannette1966 responded

My experience in New Rochelle Hyundai was memorable. My niece recommended New Rochelle and I am recommending them to my daughter.

May 04, 2022

Dishonest and a bunch of hustlers. didn't listen to the reviews and got hustled. Stay away from this Hyundai in New Rochelle. Sold me a SUV with a dent on the roof. More

by cheryccb129
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Bansey, Sully Romero, Dean Ciccarelli, Noah Domingue, Jessica Rodriguez, Sam Rivera
Report | Print
May 04, 2022 -

Empire Hyundai of New Rochelle responded

WE APOLOGIZE FOR YOUR THE UNSATISFACTORY SERVICE WITH US AS WE AIM FOR EXCELLENCE IN CUSTOMER SERVICE ..PLEASE CONTACT OUR GENERAL SALES MANAGER SAM RIVERA TO DICUSS FURTHER AND ALLOW US THE OPPORTUNITY TO FIZ ANY EXISTING ISSUE …914-618-4209 …OR SRIVERA@EAGNY.COM

May 15, 2022 -

cheryccb129 responded

I have called twice and left a message with the service girl. No response yet and it has been a week now. Pictures were provided no response. I am not going to play games with this Dealership. You responded to what I said which was true. I spent $37000.00 With a dent on the roof of SUV. I stand by what I said. There was never any intention of resolving this issue. My goal is to make it known that Hyundai of New Rochelle Is deceitful and dishonest.

April 30, 2022

Professional intelligent and great. At answering questions and explaining The car details and all the financial Aspects of the purchase More

by bernierappaport
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demond Jones, Erik Nava
Report | Print
May 02, 2022 -

Empire Hyundai of New Rochelle responded

Bernie, Congratulations on your new vehicle! We are so glad that our team provided you with top-notch service throughout your visit. It is our pleasure to assist you in any way possible. Thank you so much for your positive review! Safe travels!

April 29, 2022

Excellent customer service and comfort, patient and professional . I would recommend this dealer highly. Erik was also excellent More

by SDUCZ21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Nava
Report | Print
Apr 29, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review and recommendation! We are happy to hear that Erik provided you with top-notch service throughout your visit! We wish you safe travels and we hope for an opportunity to work with you again in the future!

April 29, 2022

This dealership was okay but Erik the employee made wanted to purchase my first car More

by Marinatheodore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Nava
Report | Print
May 02, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review! We are glad that Erik took great care of you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

April 29, 2022

Polite sales people work with you, try to accommodate you the best way they can. More

by av_avega
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Nava, Jose Vargas
Report | Print
May 02, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review! We are happy to hear that our team provided you with top-notch service. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

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