Empire Hyundai of New Rochelle

I cant believe they were going to charge me $600 to switch replace a power window control switch!! For starters, my switch wasn't even broken or malfunctioning..I literally broke the driver side power switch replace a power window control switch!! For starters, my switch wasn't even broken or malfunctioning..I literally broke the driver side power window button off... And they have the gall to say oh the whole part is defective, and with labor hours, the total would be almost $600!! Really!!! I saw a video on YouTube where a guy buys the part for $36 bucks and it took him 10 minutes tops to replace the part!! All he needed was 2 screwdrivers and the replacement part...And here you are telling me it would be $600 dollars and the job will take about 2 hours to complete!! SHAME ON YOU FOR THIS complete disregard to a Hyundai car owner like myself!! I am definitely going to complain and write to the main company supervisors about this!! They need to hear that this is a blatant scam and an overcharging of services that are completely unnecessary and unfair!!!! Today's Date April 6th, 2022 PLEASE NOTE THAT THERE IS AN UPDATE TO MY REVIEW HERE: I want to take this opportunity right now to update and share some new information pertaining to my review above.. The day after I posted this review, I was immediately contacted directly by the General Manager of the dealership. His name is Dean Ciccarelli. I appreciated how he was understanding and concerned about my feelings regarding the situation.. He was very thorough and professional with me as well.. A workable solution is in progress at the moment, which includes emergency ordering the replacement part today.. He said he will text me when it arrives so that I can be there at the dealership when they install it.. I thank you Mr. Ciccarelli for going above and beyond for me.. Sincerely, Jose Torres. More

I had a good experience with New Rochelle Hyundai. Dasha in sales, and a shout out to Dean,, both took care of this first time car buyer by putting me at ease, and keeping me well informed during all Dasha in sales, and a shout out to Dean,, both took care of this first time car buyer by putting me at ease, and keeping me well informed during all steps of my purchase. More

My experience at New Rochelle Hyundai was unforgettable. The best! And I’ve been buying cars for years, the hospitality and service is #1 from my sales person Cameron to my finance manager Jaime. Also Sully The best! And I’ve been buying cars for years, the hospitality and service is #1 from my sales person Cameron to my finance manager Jaime. Also Sully another finance manager who helped me get a battery for my key when Cam and Jaime were not available. Thank you everyone! i will always come back! More

I had an excellent experience leasing my new car at Hyundai New Rochelle because I was lucky to have had a friendly and knowledgeable sales rep named Vanessa Lee. I looked online and saw a 2022 Hy Hyundai New Rochelle because I was lucky to have had a friendly and knowledgeable sales rep named Vanessa Lee. I looked online and saw a 2022 Hyundai Elantra at this location so I came in the same day. Vanessa was very friendly and answered all of my questions. She took me out to test drive the car and even pulled out another car just so I can compare them to see which one I would rather purchase. She made the process of leasing a car very smooth. After leasing Vanessa called me to ask if I had any concerns of questions. I’m very thankful for her help. More

I worked with both service people named Matt and they both helped me to order and book the service for my 2019 Tucson. As soon as my warranty parts arrived they booked me for service and everything was d both helped me to order and book the service for my 2019 Tucson. As soon as my warranty parts arrived they booked me for service and everything was done in 1 day. More

Danielle has been a great help with my car so far as I am waiting for the parts to come in. Hopefully will be hearing from Hyundai Customer Affairs soon to assist with a loaner until the parts are delivered waiting for the parts to come in. Hopefully will be hearing from Hyundai Customer Affairs soon to assist with a loaner until the parts are delivered and my car is completely serviced. If New Rochelle had their own loaner cars that would give it a 5 star rating. But with the help I have received so far, will definitely be bringing my car here for future services More

I received exceptional service at this dealership. Demond Jones was professional and very helpful with the purchase of my new vehicle. He answered all of our questions and got us into the vehicle we had been Jones was professional and very helpful with the purchase of my new vehicle. He answered all of our questions and got us into the vehicle we had been searching for. I would recommend this dealership to anyone. Ask for Demond Jones. More

Hi , Hyundai is good car i have bought 6 Hyundai Sonata , but if need to buy please give yourself a favor don’t buy Fron Hyundai new rochelle , there sales is good but there service is horrible , i left my c but if need to buy please give yourself a favor don’t buy Fron Hyundai new rochelle , there sales is good but there service is horrible , i left my car there to do oil change and fix noise on front wheels , they park the car on street the crash the car on day i will pick up the car , after 2 months they give back the car and still noise on front wheels , i did send cars back , looks like they just put oil on wheels because the noise return worst , but I need the car to go to work , so use the car with the noise , noise I’m looking to do the second oil change and get the front wheels noise fixed , we tray to call service 5. Times they just let you hanging on phone , when you think to buy a car think because you going to need to do a service and if buy from new Rochelle Hyundai will happens exact as happened to me and you will remember this honest review and you will write you review to , More

Matthew Nattier took care of me very well. Explained what was to be done thoroughly. was to be done thoroughly. More