Empire Hyundai of New Rochelle

VERY slow to process everything. We were in the dealership for about 5 hours. Our salesman was terrific and very helpful. He was very patient ant understanding regarding the time it was taking to dealership for about 5 hours. Our salesman was terrific and very helpful. He was very patient ant understanding regarding the time it was taking to process but it was out of his hands. It was all the other details which took way too long. More

My experience with this dealership has been bumpy over the years. The issue has been with the genesis service primarily. The employee’s aren’t trained to deal with genesis customers honestly & the valet s the years. The issue has been with the genesis service primarily. The employee’s aren’t trained to deal with genesis customers honestly & the valet service experience really isn’t as nice or convenient as genesis promises. I shouldn’t have to explain to the employees the service details. I don’t like when u call with a (manufacture or Mechanical issues) that is certainly a prematurely failing component the service dept tells you “ That may not be covered and we can fix it but we’d have to charge you”…..meanwhile I’m driving a new car, very low millage, no accidents, full warranty active…what’s the benefit of a new car if that’s the treatment when something fails. So far in 3yrs this dealership has 1 person I’d recommend in service & that's Steve Hausman. He’s very responsive, he’s professional & mature. Unfortunately 1 good employee after 3yrs isn’t enough to recommend this dealership (Yet). I hope they continue to improve. More

Steve Hansen was very helpful in getting me out quickly of the service department and was very personable. He understood that my time was limited and made sure to push my car ahead of others. It was retu of the service department and was very personable. He understood that my time was limited and made sure to push my car ahead of others. It was return trip to the dealership and only needed a tire replaced. A bubble was noticed the week before when I had an oil and inspection done More

They were able to patiently walk me through the process of test driving and leasing of test driving and leasing More

Great service, professionalism, wait time, etiquette. Thank you very much. Thank you very much. More

My experience at New Rochelle Hyundai was phenomenal. Vanessa Lee was an exceptional salesperson. She was very patient, helpful and kind. She made sure I was comfortable and I appreciate all her help in Vanessa Lee was an exceptional salesperson. She was very patient, helpful and kind. She made sure I was comfortable and I appreciate all her help in the purchase of my new car. More

The dealership was great everybody was very helpful and kind kind More

My experience at the New Rochelle Hyundai service center was absolutely exceptional, customer service reps such as Steve Hausman takes the hassle out of getting your car serviced. They keep you posted thro was absolutely exceptional, customer service reps such as Steve Hausman takes the hassle out of getting your car serviced. They keep you posted through the entire step and the set realistic expectations for the time the job will take. Absolutely love them. More

Javon Fauntleroy was a phenomenal salesman at NR Hyundai. He went above and beyond to help our family get an amazing car. Thank you Javon! He went above and beyond to help our family get an amazing car. Thank you Javon! More

Andrews took care of me, he was upfront and polite. Very good good More