Empire Hyundai of New Rochelle

Demond Jones was amazing at helping me find the perfect car I needed at the price I was looking for. Thank you Demond for Everything. car I needed at the price I was looking for. Thank you Demond for Everything. More

Vince Weldon is very thorough providing excellent customer service. He is very patient and understanding which made my experience with the dealership pleasant. The finance team Jaime was very helpf customer service. He is very patient and understanding which made my experience with the dealership pleasant. The finance team Jaime was very helpful as well. More

After a horrible experience with Genesis Connected Services Roadside Assistance and AAA towing, Matthew of New Rochelle Hyundai/Genesis saved the day. Matthew is part of the service department team an Services Roadside Assistance and AAA towing, Matthew of New Rochelle Hyundai/Genesis saved the day. Matthew is part of the service department team and he was truly a blessing. He was very professional, courteous, and helpful. He was multitasking with the phones while assisting me and he was spectacular. I couldn’t be happier with his customer service. Thank you Matthew!!! More

Nice and easy experience would recommend this dealership to friends and family. Would like to do business again in the future to friends and family. Would like to do business again in the future More

VERY slow to process everything. We were in the dealership for about 5 hours. Our salesman was terrific and very helpful. He was very patient ant understanding regarding the time it was taking to dealership for about 5 hours. Our salesman was terrific and very helpful. He was very patient ant understanding regarding the time it was taking to process but it was out of his hands. It was all the other details which took way too long. More

My experience with this dealership has been bumpy over the years. The issue has been with the genesis service primarily. The employee’s aren’t trained to deal with genesis customers honestly & the valet s the years. The issue has been with the genesis service primarily. The employee’s aren’t trained to deal with genesis customers honestly & the valet service experience really isn’t as nice or convenient as genesis promises. I shouldn’t have to explain to the employees the service details. I don’t like when u call with a (manufacture or Mechanical issues) that is certainly a prematurely failing component the service dept tells you “ That may not be covered and we can fix it but we’d have to charge you”…..meanwhile I’m driving a new car, very low millage, no accidents, full warranty active…what’s the benefit of a new car if that’s the treatment when something fails. So far in 3yrs this dealership has 1 person I’d recommend in service & that's Steve Hausman. He’s very responsive, he’s professional & mature. Unfortunately 1 good employee after 3yrs isn’t enough to recommend this dealership (Yet). I hope they continue to improve. More

Steve Hansen was very helpful in getting me out quickly of the service department and was very personable. He understood that my time was limited and made sure to push my car ahead of others. It was retu of the service department and was very personable. He understood that my time was limited and made sure to push my car ahead of others. It was return trip to the dealership and only needed a tire replaced. A bubble was noticed the week before when I had an oil and inspection done More

They were able to patiently walk me through the process of test driving and leasing of test driving and leasing More

Great service, professionalism, wait time, etiquette. Thank you very much. Thank you very much. More

My experience at New Rochelle Hyundai was phenomenal. Vanessa Lee was an exceptional salesperson. She was very patient, helpful and kind. She made sure I was comfortable and I appreciate all her help in Vanessa Lee was an exceptional salesperson. She was very patient, helpful and kind. She made sure I was comfortable and I appreciate all her help in the purchase of my new car. More