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Empire Hyundai of New Rochelle

New Rochelle, NY

4.7
1,151 Reviews

125 East Main Street

New Rochelle, NY

10801

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Showing 1,151 reviews

July 22, 2021

On the service side I think Matthew Nattier and Steve Hausman are both excellent. They treated me with a sense of importance, politeness and professionalism! More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Nattier
Jul 22, 2021 -

Empire Hyundai of New Rochelle responded

Joe, Thank you for taking the time to leave Matthew and Steve this 5-star review! We are so glad that they could make you feel like the valuable customer that you most certainly are. It is our pleasure to assist you in any way possible, and we hope that you continue to choose us for all of your future automotive needs! We wish you the safest of travels- on behalf of Matthew, Steve, and the entire team!

Jul 22, 2021 -

Joe responded

My pleasure! Cheers!

July 22, 2021

My wife and I had a wonderful experience with Liberta Thanza. She was very professional , patient and know exactly what we wanted. Also Lawrence took the time to research and found the car that co More

by TedMab
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurence Hedge, Libby Thanza
Jul 22, 2021 -

Empire Hyundai of New Rochelle responded

Thank you so much for your excellent review! We are honored to have had the opportunity to work with you, and we are delighted that Liberta and Laurence took exceptional care of you and got you into the vehicle that is perfect for you. It is our pleasure to assist you in any way possible. We wish you the warmest congratulations on your new vehicle-on behalf of the entire team! We hope to see you again when the time comes for your vehicle's first service.

July 21, 2021

Your crazy crazy with you 25 words minimum....25 words minimum....25 words minimum 25 words minimum...25 words minimum....25 words minimum...25 words minimum...whoever wrote this survey is an idiot More

by pjfeuerstein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
steve hausman
Jul 21, 2021 -

Empire Hyundai of New Rochelle responded

Thank you for leaving Steve this 5-star rating! We are so glad that he took great care of you during your visit, and we hope that you continue to choose us for all of your future automotive needs. We wish you the safest of travels until we meet again.

July 20, 2021

My experience with miss Vanessa Lee was very enjoyable she was also so informative professional. She was also up front according to her knowledge. True professional!!! More

by Ernestorolon59@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Lee
Jul 21, 2021 -

Empire Hyundai of New Rochelle responded

Ernesto, Thank you so much for taking the time to leave Vanessa this wonderful review! We are so glad to have had the opportunity to work with you, and she will be honored to know that you deeply valued her service. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may assist you with in the future.

July 19, 2021

Had an overall good experience with New Rochelle Hyundai. My sales rep was Vincent Weldon and he was excellent. I can be a tough customer and Vincent was patient and took all the time I needed to get the dea More

by Carmine
Recommend Dealer
Yes
Employees Worked With
Vincent Weldon
Jul 20, 2021 -

Empire Hyundai of New Rochelle responded

Carmine, Thank you so much for your wonderful review! We greatly appreciate the opportunity to have worked with you, and we are overjoyed that Vincent provided you with 5-star service and made your visit an all-around success. We wish you the warmest congratulations on your new vehicle- on behalf of Vincent and the entire team! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 16, 2021

Chet Lee is very courteous. So is Steve . I don't know if the service is good yet. I had an oil change and my trunk would not open. They were fixed. Took almost 6 hour but it works. I went back for t More

by bettyboop10601
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chet Lee, Tiffinay.
Jul 19, 2021 -

Empire Hyundai of New Rochelle responded

Thank you for taking the time to leave Chet and Steve this positive review. It is our pleasure to serve you, and we are pleased that they could get you and your concerns taken care of. Offering top-quality service is so important to us, and we will certainly provide you with nothing less in the future. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 12, 2021

Vincent Weldon was great. We spoke like friends and not like a salesman to customer. He was patient and he listened. He made me aware of pricing I was t aware of as well. More

by Melendez.jason78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Weldon
Jul 12, 2021 -

Empire Hyundai of New Rochelle responded

Jason, Thank you so much for taking the time to share this wonderful review! We appreciate the opportunity to work with you, and we are delighted that Vincent could make you feel like the valuable customer that you are. We wish you the warmest congratulations on your new vehicle- on behalf of Vincent and the entire team! Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may assist you with in the future.

July 12, 2021

July, 10, I purchased a certified Elantra at New Rochelle Hyundai. Demond Jones was the sales consultant that helped me through the entire process. He was professional, courteous, and patient. He answered More

by sa756@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Enciso, Demond Jones, Laurence Hedge
Jul 12, 2021 -

sa756@aol.com responded

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Jul 12, 2021 -

Empire Hyundai of New Rochelle responded

Thank you so much for your excellent review! We are overjoyed that Demond, Laurence, and Jamie provided you with top-notch service and made your visit an all-around success. They will be honored to hear of your very kind words. It is our pleasure to assist you in any way possible, and we wish you congratulations on your new Hyundai Elantra- on behalf of the entire team! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 08, 2021

The staff that I dealt with were very professional, courteous, answered all my questions, attentive to my needs and were extremely kind. The staff in particular were: Marsley Lamy, Sales Consultant; J More

by Maria Pallagrosi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Enciso, Finance Manager (5 star), Laurence Hedge, Marsley Lamy
Jul 08, 2021 -

Empire Hyundai of New Rochelle responded

Maria, Thank you for taking the time to share this positive review! We are so appreciative of the opportunity to work with you, and we are delighted that Marsley and the team provided you with the 5-star assistance that you so much deserve. It is our pleasure to assist you in any way possible, and they will be honored to hear of your very kind words. Congratulations on your new vehicle- on behalf of the entire team! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 08, 2021

The F&I folks in the back are professional scammers. They even gave me a contract with inflated numbers after I signed a previous one. More

by newrochellesucks
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Laurence Hedge
Jul 11, 2021 -

Empire Hyundai of New Rochelle responded

Hello, Thank you for your feedback on your recent sales. I am very sorry to to hear that your didn't have a positive experience with us and that you were not happy with the pricing. If you would like to further discuss your visit, please contact John Carey at 914-618-4209 or jcarey@eagny.com and he will address your concerns directly. Thank you.

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