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Empire Hyundai of New Rochelle

New Rochelle, NY

4.7
1,151 Reviews

125 East Main Street

New Rochelle, NY

10801

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Showing 1,151 reviews

April 29, 2021

Hyundai of New Rochelle had the car was I looking for and the team worked to make sure I was a happy customer. Mike Bansey was my salesperson at Hyundai of New Rochelle. He was honest, professional and most More

by rach649
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lina, Albert, Laurence Hedge, Mike Bansey
May 03, 2021 -

Empire Hyundai of New Rochelle responded

Thank you Rach! We're happy to hear that Mike made sure you had a pleasant car buying experience, and that all of your questions and concerns were addressed. It's also great to know that Lina, Laurence, Albert, and the whole team contributed to making sure you were well accommodated from start to finish. We appreciate your recommendation and hope to work with you again in the future.

April 28, 2021

I very satisfied with Vincent Weldon, He helped me and explained all about the Elantra. Extremely helpful I would recommend him to anybody looking for a car More

by vcipollaro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Weldon
Apr 29, 2021 -

Empire Hyundai of New Rochelle responded

Thanks vcipollaro! We're happy to hear that Vincent was so helpful and informative, and made sure you were well accommodated. We appreciate your recommendation and hope to work with you again in the future.

April 27, 2021

What a waste of time it was trying to deal with these dishonorable con artists. I initially spoke to Ashley who worked up a quote. I was extremely clear and specific With all details that would affect More

by Ed L
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Bansey
Apr 29, 2021 -

Empire Hyundai of New Rochelle responded

Hello Ed, I am sorry to hear you were unhappy with your experience, and apologize for any miscommunication that occurred regarding fees. If you would like to further discuss your experience, please contact Laurence Hedge at 914-618-4209 or lhedge@eagny.com and he will be glad to address your concerns directly.

April 18, 2021

The site has no space, crazy to navigate. A 3% fee on credit cards so I am not going back. $450 to replace my battery on the car, also pricey. The people are all AMAZING! More

by smadden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve
Apr 20, 2021 -

Empire Hyundai of New Rochelle responded

Hello smadden, while I am pleased to hear that you had a great experience with our staff, I apologize for any inconvenience you experienced throughout the process. If you would like to further discuss your visit, please contact Romeo Mejia at 631-759-9176 or romeom@eagny.com and he will be glad to address your concerns directly.

April 14, 2021

I went in knowing what I wanted. Javon Fauntleroy found it for me, didn't try to upsell me, and I picked it up the next day. Easy experience, and very happy with the car. More

by Pete
Recommend Dealer
Yes
Employees Worked With
Javon Fauntleroy
Apr 20, 2021 -

Empire Hyundai of New Rochelle responded

Thanks Pete! We're happy to hear that Javon made sure you had a great experience, and that you found a car that you love. We appreciate your business and hope to work with you again in the future.

April 13, 2021

I have always received great service from Hyundai New Rochelle and this last time was no exception, thanks to Steve Hausman (Service Center). Thank you, Steve. More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hausman - Service Center
Apr 20, 2021 -

Empire Hyundai of New Rochelle responded

Thanks Joe! We're happy to hear that Steve made sure you had another great service experience, and we appreciate your business. We look forward to working with you again in the future.

April 09, 2021

I was very pleased with Tiesha at customer very knowlegable and friendly everyone else not so friendly I would recommend people to see Tiesha when having service work done More

by Tmurphy1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiesha at service was excellent
Apr 13, 2021 -

Empire Hyundai of New Rochelle responded

Thank you Tmurphy! We're happy to hear that you had a great experience with Tiesha, and that you were well informed and accommodated from start to finish. We appreciate your business and hope to work with you again in the future.

April 07, 2021

Steve Hausman was great,I went in for a state. inspection, I was out in less then a hour.your service department has always bin very nice to me!! More

by PAPALOU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve was great!!
Apr 09, 2021 -

Empire Hyundai of New Rochelle responded

We're so glad you had an quick and excellent service experience with Steve! Thank you for your great review, and we hope you'll visit us again!

April 06, 2021

Service is professional and timely. Steven Housman is outstanding, courteous and complete. All work was completed on time, under budget and with a smile. Highly recommended More

by G90 owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Hausman, Demond Jones
Apr 06, 2021 -

Empire Hyundai of New Rochelle responded

Thanks for recommending us, and for your 5-star review! We are pleased to hear that Steven provided you outstanding service, and got you and your vehicle back on the road. We appreciate your business and hope you'll visit us again!

March 31, 2021

We were extremely pleased with our recent service from New Rochelle Hyndai. The Service Manager, Steve Hausman, made sure to go beyond what is normally expected to provide an exceptional service experien More

by haroldbrand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hausman
Apr 02, 2021 -

Empire Hyundai of New Rochelle responded

Thanks Harold! It's great to hear that Steve made sure all of your needs and expectations were met, and that you had a great service experience. We appreciate your business and look forward to working with you again in the future.

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