Empire Hyundai of New Rochelle

Very helpful salesman This is my 3 rd Hyundai from this dealership I have purchased and have been very happy. I also had my niece and nephew buy new cars from here. I have This is my 3 rd Hyundai from this dealership I have purchased and have been very happy. I also had my niece and nephew buy new cars from here. I have recommended the salesman I have used for years,Demond,to my family and friends. More

**BUYER BEWARE** If I could leave ZERO stars I would! I **BUYER BEWARE** If I could leave ZERO stars I would! I purchased a vehicle at Hyundai of New Rochelle. I was fooled into purchasing an extended war **BUYER BEWARE** If I could leave ZERO stars I would! I purchased a vehicle at Hyundai of New Rochelle. I was fooled into purchasing an extended warranty I purchased two extended warranties totaling close to $2000. Recently my car needed work and upon calling the warranty company it was confirmed that Hyundai never submitted those signed warranty contracts to their warranty company. In fact they sold same contract with my same contract number to another woman later on. I dealt with Marc Lamassa who was arrogant and basically told me to go to court. He then told me the VP of Hyundai New Rochelle named MICHAEL RENAUD would correct this issue. Michael called me hours after he said he would. When I finally spoke with Michael and said he was aware I was robbed of close to $2,000 and said because he wasn’t there when transactions took place he wouldn’t take the responsibility. He would only help me if I DID NOT put this information of his company on yelp and or social media. Just shows what a sleezy company he is running. Finally after many promises of giving me my money back and helping me he disappears and I never hear from him again. I now am looking at many reviews on yelp and other platforms and many others were scammed as well. PLEASE STAY AWAY FROM HYUNDAI OF NEW ROCHELLE AND ANY ESTABLISHMENT MICHAEL RENAUD OPERATES !!! More

New Rochelle Hyundai horrible customer service Had an issue with my lease with a new tucson. provided me with a registration which expired in two days, received ticket, was promised reimbursement, Had an issue with my lease with a new tucson. provided me with a registration which expired in two days, received ticket, was promised reimbursement, never provided thought kept on telling me check was in the mail. tried to reach them, never available, said they would call back, never did. these people do not care about their customers, will never go back there again. More

Genisis G80 service Was great, came picked up my car and left me a loaner G80 returned it all cleaned and washed, was very satisfied Very happy with my G80 Was great, came picked up my car and left me a loaner G80 returned it all cleaned and washed, was very satisfied Very happy with my G80 More

The woman who works in the office behind the service writers desk went above and beyond. the Service writers not so much. At least I was given a free oil change the next time because they forgot to do m writers desk went above and beyond. the Service writers not so much. At least I was given a free oil change the next time because they forgot to do my recall causing me to wait another hour More

Great service, nice price and amazin staff. It was my first time and they make my experience like client really good... I'll come back for sure. first time and they make my experience like client really good... I'll come back for sure. More

Hyundai Kona My Experience was awesome! My sales person Javier was really nice and very helpful throughout the whole process! I love my car and I am very happy wit My Experience was awesome! My sales person Javier was really nice and very helpful throughout the whole process! I love my car and I am very happy with my decision. More

January Though I arrived without an appointment, I was given a ticket and my car was serviced. I asked about a upper console which was not included in my o Though I arrived without an appointment, I was given a ticket and my car was serviced. I asked about a upper console which was not included in my owners manual and was informed that it was for the use of OnStar. I asked about a iPod cable that was included with the vehicle and was informed that it would need an additional adapter for use with my Galaxy cell phone. I asked about the center enclosure and was informed that the spring had worn out and I would need to purchase a new lid from parts. Thank you More

Very caring and professional service. Dealt with the fact I was in a wheel chair and came to house to bring forms for me to sign. I was in a wheel chair and came to house to bring forms for me to sign. More

Straught forward dealer Great sales experience, No added charges, price quoted was price delivered Fair price for trade in perfect delivery, great explanation on how things Great sales experience, No added charges, price quoted was price delivered Fair price for trade in perfect delivery, great explanation on how things work in car More