Empire Hyundai of New Rochelle

Excellent! Knew when I walked in this was not the usual dealership. No high pressure ie buy right now and leave with your car. I could not have been treated any Knew when I walked in this was not the usual dealership. No high pressure ie buy right now and leave with your car. I could not have been treated any better at one of the luxury car dealerships near by. Everyone I dealt with went above and beyond from Mike Romano who greeted me, to Juan Guzman who was my salesman and Mike in finance who crunched numbers to get me good financing. My hat is off to you and restoring my faith in car dealerships. Keep up the good people skills I witnessed. More

Paid for a whole new transmission for a car with low mileage Check engine light went on for a 2014 Hyundai Elantra that had 32k miles on it. Car was running fine. They put in two new parts at a cost of labor/p Check engine light went on for a 2014 Hyundai Elantra that had 32k miles on it. Car was running fine. They put in two new parts at a cost of labor/parts $850. After they put the parts in the transmission was vibrating. They said the only way to fix it was to put a whole new transmission in. They said Hyundai would pay 60%. That left me with a bill of $1,400. I said I would pay for the first repair but not the new transmission. They refused. Worst yet, they didn't return phone calls (Lisa Lewis) and didn't return e-mails (service manager). Car was there for over three weeks. Sure they can smile and provide good service for an oil change or tune up, but don't expect it if it is a major repair. They don't know what they are doing. Their mechanics are clueless and it was easier just to pull the whole transmission out ON MY DIME !!! Do not use this dealership and DON'T, I REPEAT DON't use them for any time of major repair. More

Leased s 2019 Kona Got the car I wanted at a price I could live with. Relaxed atmosphere was refreshing. Would have liked more for the trade-in but it was 15 years old a Got the car I wanted at a price I could live with. Relaxed atmosphere was refreshing. Would have liked more for the trade-in but it was 15 years old and not a major item. More

Best car purchase experience of my life Demond is fantastic. He does not play games. The agreed price was exactly what was on the paperwork. I feel like I gained a friend with Demond. He Demond is fantastic. He does not play games. The agreed price was exactly what was on the paperwork. I feel like I gained a friend with Demond. He kept in constant touch with me through the whole experience and he was very knowledgeable. I felt like I was dealing with a lifelong friend. Thank you Demond and the staff at New Rochelle Hyundai. I love my Kona. More

I bought Tucson 2019 on Sunday, 7/30/2019 Sales representative, Mr. Demond Jones, was very much kind and he was also very much professional in every fields - Deep knowledge in Technical things Sales representative, Mr. Demond Jones, was very much kind and he was also very much professional in every fields - Deep knowledge in Technical things, Systematic Approach, Organized Documentation, and he was very much Active and Brilliant as well. We thank him very much. I will buy next car from him again. Thank you. More

Fast Online Parts Ordering I took advantage of New Rochelle Hyundai's online parts ordering to order Filters for my Genesis. Their prices were competitive. The order process was I took advantage of New Rochelle Hyundai's online parts ordering to order Filters for my Genesis. Their prices were competitive. The order process was easy and the parts arrived within a few days. One filter was the wrong one and the dealership was very helpful with instructions on how to return it. I had to pay the return shipping, but I guess that's how it's done. I've been waiting two months for a refund back to my credit card for the returned part, but I'm sure everyone's just busy selling lots of new cars. I'll just keep waiting. I emailed Michael Romano, but he didn't reply. I guess he's busy too. Good job! More

Awesome Experience! We dealt with Michael Romano for the new lease of our Santa Fe. This is the fourth time we have leased from this dealership. There is a reason why w We dealt with Michael Romano for the new lease of our Santa Fe. This is the fourth time we have leased from this dealership. There is a reason why we keep coming back This dealership is awesome, especially Mr. Romano. He made the car buying experience so easy. Michael and the dealership are just so easy and terrific to work with. Thank you guys! More

Like a breeze experience Very simple process of my first maintenance appointment: quick intake, reasonable wait time, comfortable waiting room with good amenities (computer, Very simple process of my first maintenance appointment: quick intake, reasonable wait time, comfortable waiting room with good amenities (computer, internet, snacks, coffee) attentive and friendly employees, More

Help in the Time of Need I would like to thank Michael Romano for his over and beyond assistance in expediting my car to be fixed by the service department. When it looked li I would like to thank Michael Romano for his over and beyond assistance in expediting my car to be fixed by the service department. When it looked like I would have to take public transportation to go to work, Michael Romano stepped and arranged a good faith fix to get my car running. So I thank the service department for getting the job done before the day was out and a special thanks to Michael Romano for making it possible. Ros V. More

Efficient and prompt service My appointment was for 11:00. I arrived at 10:00. I was told it would be 1 hour and 20 minutes. I decided to do some shopping nearby and as soon as I My appointment was for 11:00. I arrived at 10:00. I was told it would be 1 hour and 20 minutes. I decided to do some shopping nearby and as soon as I got to the store. Lisa called to advise that my vehicle was ready. It was not even 45 minutes! More