Empire Hyundai of New Rochelle

Con-artist Went in for a test drive looking to potentially lease a new vehicle. Price started tremendously high when I went in Vs. when I was going to leave. The Went in for a test drive looking to potentially lease a new vehicle. Price started tremendously high when I went in Vs. when I was going to leave. They wanted close to 3k down 360 month for a Santa Fe, base model. Before I walked out they only wanted 1000 down 295 month. Just crazy. To top it off I was hinted by a friend that Hyundai had a $50 gift card offer to test a drive a vehicle but the manager did not honor it unless I signed on a vehicle. I never went there for the $50 i wasn’t honestly there for a new car. But once I felt forced and seeing as to how they were avoiding this gift card made me uneasy. Like i said I mentioned to a friend i was going for a test drive there. He told me to go online and sign up for a gift card so I did it on the way to dealership. But the manager was not having it unless I walked out with a new car. This place sucks. More

Courteous staff I brought my car in for a 60,000 mile service. John explained everything that would be done before service and after. My car was ready earlier than I brought my car in for a 60,000 mile service. John explained everything that would be done before service and after. My car was ready earlier than expected. I even received a discount off the price of my service as well as a voucher for a free full service car wash. More

Great customer service John is terrific and provides personalized and first class service. He takes the extra step to make sure everything is take care of in an expeditious John is terrific and provides personalized and first class service. He takes the extra step to make sure everything is take care of in an expeditious manner. More

Purchase of a g80 sport Awesome , Juan was knowledgeable, pleasant and a delight to deal with Dealership along with Mike the manager met all of my needs with no pressure Awesome , Juan was knowledgeable, pleasant and a delight to deal with Dealership along with Mike the manager met all of my needs with no pressure tactics More

It was a pleasant experience They were friendly and easy to deal with. Everything went very smoothly. My new car was delivered nicely. I am pleased with my new car. They were friendly and easy to deal with. Everything went very smoothly. My new car was delivered nicely. I am pleased with my new car. More

Helpful Staff I am an older woman and I was treated kindly and Staff explained everything clearly to me. Staff was polite and respectful. I felt that I understood I am an older woman and I was treated kindly and Staff explained everything clearly to me. Staff was polite and respectful. I felt that I understood what was wrong with the car and clear that it was fixed. More

Overall Experience I am a Hyundai customer for many years and the service has never changed. John Arias one of the service mgrs. is always very helpful. He explains the I am a Hyundai customer for many years and the service has never changed. John Arias one of the service mgrs. is always very helpful. He explains the work that has to be done carefully and keeps me updated to the required pending services. The wait time is also very much on point. The service as well as the cost is also very reasonable' The coupons are also a plus. More

Waiting, Calling & Writing 4 months for 5 Days Rental Car $$ Bought a 2014 Nissan Rogue in November 2018. Immediately many major things went wrong including transmission and raining inside car on my head!!! Brou Bought a 2014 Nissan Rogue in November 2018. Immediately many major things went wrong including transmission and raining inside car on my head!!! Brought it back to Dealership who kept it 3 weeks trying to fix it. They told me to rent a car up to $45 a day and they would reimburse me. Rented a car for 5 days. Brought in my receipts to dealership for rental car time. Manager said he would reimburse $225. and in email to me and am still waiting. Manager doesn't return my calls, receptionist makes all kinds of excuses why she can't put me through to Mr. Michael Romano, the manager. Car hasn't run well at all. I shouldn't have had to bring it back for long major repairs right away. It wasn't roadworthy when I purchased it. Dealership wouldn't tell me what repairs they did to the car to make it run again. Again I would like my $225 for rental reimbursements promised while I am sitting here with my bad purchase. Buttons on passenger side of car broken. Sincerely, Martin Kelsey and daughter, purchasers. More

Recall notice Very professional at Service Desk, treated respectfully, appointment was on time, was told estimated time for work to be completed, was accurate Very professional at Service Desk, treated respectfully, appointment was on time, was told estimated time for work to be completed, was accurate I was pleased More

Service Visit Having an 8AM appt. for C maint and recall repair, I was expecting to be in their comfortable waiting room for at least hours, maybe three. Surprised Having an 8AM appt. for C maint and recall repair, I was expecting to be in their comfortable waiting room for at least hours, maybe three. Surprised at 9:25 by, "your car's done". Full explanation of services rendered, and out by 9:30. Not bad, when you only have one day off from work. More