Empire Hyundai of New Rochelle

It was a pleasant experience They were friendly and easy to deal with. Everything went very smoothly. My new car was delivered nicely. I am pleased with my new car. They were friendly and easy to deal with. Everything went very smoothly. My new car was delivered nicely. I am pleased with my new car. More

Helpful Staff I am an older woman and I was treated kindly and Staff explained everything clearly to me. Staff was polite and respectful. I felt that I understood I am an older woman and I was treated kindly and Staff explained everything clearly to me. Staff was polite and respectful. I felt that I understood what was wrong with the car and clear that it was fixed. More

Waiting, Calling & Writing 4 months for 5 Days Rental Car $$ Bought a 2014 Nissan Rogue in November 2018. Immediately many major things went wrong including transmission and raining inside car on my head!!! Brou Bought a 2014 Nissan Rogue in November 2018. Immediately many major things went wrong including transmission and raining inside car on my head!!! Brought it back to Dealership who kept it 3 weeks trying to fix it. They told me to rent a car up to $45 a day and they would reimburse me. Rented a car for 5 days. Brought in my receipts to dealership for rental car time. Manager said he would reimburse $225. and in email to me and am still waiting. Manager doesn't return my calls, receptionist makes all kinds of excuses why she can't put me through to Mr. Michael Romano, the manager. Car hasn't run well at all. I shouldn't have had to bring it back for long major repairs right away. It wasn't roadworthy when I purchased it. Dealership wouldn't tell me what repairs they did to the car to make it run again. Again I would like my $225 for rental reimbursements promised while I am sitting here with my bad purchase. Buttons on passenger side of car broken. Sincerely, Martin Kelsey and daughter, purchasers. More

Overall Experience I am a Hyundai customer for many years and the service has never changed. John Arias one of the service mgrs. is always very helpful. He explains the I am a Hyundai customer for many years and the service has never changed. John Arias one of the service mgrs. is always very helpful. He explains the work that has to be done carefully and keeps me updated to the required pending services. The wait time is also very much on point. The service as well as the cost is also very reasonable' The coupons are also a plus. More

Recall notice Very professional at Service Desk, treated respectfully, appointment was on time, was told estimated time for work to be completed, was accurate Very professional at Service Desk, treated respectfully, appointment was on time, was told estimated time for work to be completed, was accurate I was pleased More

Service Visit Having an 8AM appt. for C maint and recall repair, I was expecting to be in their comfortable waiting room for at least hours, maybe three. Surprised Having an 8AM appt. for C maint and recall repair, I was expecting to be in their comfortable waiting room for at least hours, maybe three. Surprised at 9:25 by, "your car's done". Full explanation of services rendered, and out by 9:30. Not bad, when you only have one day off from work. More

New Rochelle Hyundai works so well! I bought my used vecicle here with Mark and have continued to have had the car serviced here. The service and the cost is a-plus. I bought my used vecicle here with Mark and have continued to have had the car serviced here. The service and the cost is a-plus. More

Repairs Great place to have service done. Lisa in service is a pleasure to deal with professional and courteous . Also the customer waiting room is comfortabl Great place to have service done. Lisa in service is a pleasure to deal with professional and courteous . Also the customer waiting room is comfortable with Wi Fi More

Very satisfied with the new Kona Great sales and finance personnel. Didn’t give you highest rating because the original price quoted when I agreed was a little higher when I came to p Great sales and finance personnel. Didn’t give you highest rating because the original price quoted when I agreed was a little higher when I came to pick the car up do to some credit adjustment. The finance guy was able to help me. More

Mr John Arias is one of the reasons I purchase my cars at your dealership.He is very Knowledgeable about customers needs and a pleasure to talk to.Have utilized his is one of the reasons I purchase my cars at your dealership.He is very Knowledgeable about customers needs and a pleasure to talk to.Have utilized his services for many years. More