Empire Hyundai of New Rochelle

Poor service Gave my daughter a Hyundai Elantra as a graduation gift a few years ago. Started getting the TPMS light and took it here to get it cleared. They claim Gave my daughter a Hyundai Elantra as a graduation gift a few years ago. Started getting the TPMS light and took it here to get it cleared. They claimed they cleared it but drove the car home and it came back on. Returned to and they did same thing and assured me that issue was corrected. Drove home and light came back on. Took it back and they found one of the sensors was bad and they claimed they replaced it. Got the car back and the light is still on. They said they replaced sensor but couldn't program it because the computer that does this was out of order. Waited a few months and lived with this but returned today to get recall and oil change done. Asked them to check TPMS light again. They checked and said I need a new TPMS sensor and that it would cost $169.00. I asked why and their response was that the car passed 60000 mile warranty. SERIOUSLY!!! They have all my visits documented with the same issue that they couldn't fix under warranty. The service manager suggested that I call Hyundai corporate. I wish there was another Hyundai service center closer. More

Great Service in Maintenance We always have a great experience at the service office and John Arias is very professional, helpful and takes the time to explain the service being d We always have a great experience at the service office and John Arias is very professional, helpful and takes the time to explain the service being done to my car and patiently answers all my questions. Very appreciate of the service and work put into my car, thank you. More

Meets customer expectation I've not yet been disappointed with the service and professionalism demonstrated by John Arias of the service dept. Each and every time my car gets se I've not yet been disappointed with the service and professionalism demonstrated by John Arias of the service dept. Each and every time my car gets serviced, going on four years, he attends to all issues in a very efficient way. John's attention to detail, including his friendy, easy-to-approach personality, speaks volume of his commitment to outstanding customer service and support. His courtesy and professionalism is extended to all customers equally (I've been witness to that.) There is no reasonable car service request he doesn't entertain. At times, personally checking out the car issues himself. Again, John's commitment to customer service is unwavering. So thank you for this opportunity to provide feedback... Jim Rodriguez, 2013 Tucson, 917-714-1876... More

Great service This was my second time working with Demond. He is very professional and always there to answer any questions you may have. I highly recommend! This was my second time working with Demond. He is very professional and always there to answer any questions you may have. I highly recommend! More

Quick Service Car was done being serviced faster than expected. John is always great anytime I come in. Will continue to bring my vehicle to new rochelle Car was done being serviced faster than expected. John is always great anytime I come in. Will continue to bring my vehicle to new rochelle More

Great customer service John in service was fantastic and went out of his way to make sure I was satisfied. My inspection was problematic but John helped with the process. Th John in service was fantastic and went out of his way to make sure I was satisfied. My inspection was problematic but John helped with the process. Thank you. More

Great Job I love coming to get my car service. The employees are always polite and efficient. I am in and out in no time. Great job. I love coming to get my car service. The employees are always polite and efficient. I am in and out in no time. Great job. More

Polite and caring and attentive. They addressed my needs and worked on my behalf.as usual . Everyone involved were respectfully kind and curtious. I look forward to continuing my re They addressed my needs and worked on my behalf.as usual . Everyone involved were respectfully kind and curtious. I look forward to continuing my relationship moving forward trusting in their skills and knowledge. More

Awesome service John Arias went above and beyond helping me with my appointment and the service needed. He is very knowledgeable and honest as to what is needed at th John Arias went above and beyond helping me with my appointment and the service needed. He is very knowledgeable and honest as to what is needed at the moment and things to keep in mind for the near future. He kept in touch with the mechanic servicing my vehicle and made me aware of the details pertaining to my concerns. Highly recommended. More

It was a scam They lie us about the price of the car and over charge me 2,000 dollars when i when back to complain the manager MARIO MICHELsit us in his office to They lie us about the price of the car and over charge me 2,000 dollars when i when back to complain the manager MARIO MICHELsit us in his office to tell us that we all ready sing paper and it was our mistake for not looking at the prices and that he was having a busy day an he needs his office back More