Empire Hyundai of New Rochelle

New Richelle Hyundai One of the best places to go for lease/purchase a vehicle. Everyone at NRH were very kind, professional, I love the way everyone treats their customer One of the best places to go for lease/purchase a vehicle. Everyone at NRH were very kind, professional, I love the way everyone treats their customers. More

Great Service Walked in and was greated; we talked specifics and got right down to what car I wanted. We took it for a test drive and after I was shown how to use e Walked in and was greated; we talked specifics and got right down to what car I wanted. We took it for a test drive and after I was shown how to use everything in the Sonata we were able to find a deal that was within my price range. Great service, I reccommend this dealership because they work with you to get a deal done. More

Terrible customer service Can I give a less than 0 rating??? DON'T GO HERE FOR CAR SERVICE!! Purchased my new car here in 2013. Brought it back twice for maintenance. The first Can I give a less than 0 rating??? DON'T GO HERE FOR CAR SERVICE!! Purchased my new car here in 2013. Brought it back twice for maintenance. The first time was for "air conditioning service" that they recommended after 20,000 miles. The air conditioning was working fine when I brought it in but I wanted the filters checked, etc., and it was supposed to be free, included with my purchase. When I got it back the air conditioner was not working; it blew hot air. I had it fixed elsewhere at a cost of $120 (was told by the other mechanic it looked the like something was drained and not replaced...so I KNEW it happened at Hyundai). I had to fight back and forth with these people to get reimbursed the $120 that Hyundai owed me, because they denied it was their fault. They finally sent me a reimbursement check, after speaking with several people. A year later, Hyundai called and offered me a free oil change to "come back". So for the second time, I went back for the "free" oil change. When I got my car back, I could not open the hood! They snapped the latch somehow. Of course when I brought it to them to fix, they said "we don't know what YOU did, maybe you had an accident" I said "I didn't have an accident and you were the last ones to open the hood!" The very unfriendly and unprofessional "Lisa" at the service counter said "you've had the car 2 months since the oil change, we don't know what you did! We have to check it out and it will cost $118 for diagnostic." I said "you were the last people to open the hood! And I'm not going to pay $118 for something you broke! It was fine when I brought it here, and now it doesn't work" (sounds familiar, right?!) My appointment today for the hood was at 8:15 am; as of 11:30 am, they still have not even looked at it and Lisa was very rude when I called to inquire. I said "what is the point of having an appointment?" She said "that's just to meet with the service rep. We have a lot of cars before yours, Miss, we open at 7:30." I said "it is not my fault if you overbook your appointments!" I hope they fix it and I guess I'll pay whatever I have to pay to get my car back, but I will NEVER, EVER go to this place again!! I will not fall for anymore "FREE" gimmicks from these incompetent and rude people. I'd rather pay $30 for the oil change at Jiffylube and get a free car wash with it! Much less hassle. More

Fantastic Service My experience at the dealership was great. I was helped right away and given a fair price on my vehicle. Even when I went to pick up the vehicle, th My experience at the dealership was great. I was helped right away and given a fair price on my vehicle. Even when I went to pick up the vehicle, they stayed late to handle the paperwork. By the time we finished, the dealership had closed and Astley stayed outside with us in the vehicle to show us how it worked and never seemed rushed. I would go back again in a heartbeat. More

Roberto was a pleasure! Roberto was a pleasure to deal with. He made me feel like family and showed me all the features of my car. He also was very honest with me about the v Roberto was a pleasure to deal with. He made me feel like family and showed me all the features of my car. He also was very honest with me about the vehicle and pricing. I would definitely return to him to buy another Hyundai. More

Poor comments about other employees Mike Metter who I was dealing with was super unprofessional with me. He low-balled the resale value on my car, then tried blaming it on used car guy b Mike Metter who I was dealing with was super unprofessional with me. He low-balled the resale value on my car, then tried blaming it on used car guy by saying they thought it was a stick shift, While he had the Car Fax in his hands. Then he tried telling me it was because the car was in a previous accident. He told me Hyundai doesn't sell certified pre-owned cars after a accident. I have paperwork saying it is a certified pre-owned. Then he went on to talk bad about a fellow employee, even after I told him I knew the employee personally outside of the dealership. I did receive a phone call the same day from the manager. The dealership is a good dealership. I was actually there for service, which was full of nice people, very helpful people. Sadly, Mr. Metter ruined the reputation of the dealership. More

Great experience!! This is one of the best experience I've had in a dealer thanks to Roberto Castillo!! Would definitely recommend to anyone seeking to purchase or lease This is one of the best experience I've had in a dealer thanks to Roberto Castillo!! Would definitely recommend to anyone seeking to purchase or lease a car! More

Thank you New Rochelle Hyundai Quickest & most comfortable car buying experience I've ever had. They really went above & beyond to fit my needs. Thanks to Demond & the Hyundai team Quickest & most comfortable car buying experience I've ever had. They really went above & beyond to fit my needs. Thanks to Demond & the Hyundai team I am the proud new owner of a 2016 Tucson! More

A Leasing Experience Demond contacted me about the current program two months before my lease was up on my 2013 Hyundai. Came in to see him, discussed my options, saw the Demond contacted me about the current program two months before my lease was up on my 2013 Hyundai. Came in to see him, discussed my options, saw the 2017 model and was convinced to move right into the new lease based on the positive experience I had with both sales and service on my 2013 Hyundai. So far it seems like the right decision. More

Donald is the Best! I went in to get my car serviced. There were a few recalls and other services I needed that would have cost me nearly $1500 to fix. Donald's kind gest I went in to get my car serviced. There were a few recalls and other services I needed that would have cost me nearly $1500 to fix. Donald's kind gesture of asking me to take a look at the latest model resulted in me upgrading my car and not having to put out money for my 2014 Hyundai Thanks Donald you are the best! More