Empire Hyundai of New Rochelle

we love hyunda of new Rochelle Excellent service really helpful people they took really good care of me even when I went the first time 6 months ago looking for information. That's Excellent service really helpful people they took really good care of me even when I went the first time 6 months ago looking for information. That's why we desired to come back. More

Santa Fe 2017 This is my third Santa Fe. Suffice it to say that I absolutely love this model!! I put over 120,000 miles on the previous two and they never left me This is my third Santa Fe. Suffice it to say that I absolutely love this model!! I put over 120,000 miles on the previous two and they never left me anywhere. Change the oil, brakes and tires and the truck will run forever. Oh, I did have to replace the battery and lightbulb here and there but, that was after Ten years of usage... More

Happy repeat customer I have only had positive experiences at New Rochelle Hyundai; their customer service is consistently excellent and thorough, and the sales staff is wi I have only had positive experiences at New Rochelle Hyundai; their customer service is consistently excellent and thorough, and the sales staff is willing to go the extra mile for their clients. More

GREAT SALES and FINANCE TEAM We want to commend Demond (Sales) and Mario (Finance) for their knowledge, patience and willingness to work with us on a getting a new vehicle, as wel We want to commend Demond (Sales) and Mario (Finance) for their knowledge, patience and willingness to work with us on a getting a new vehicle, as well negotiating a satisfactory lease agreement. The environment is friendly, upbeat and professional. No pushy sales experience, as is the case in many other car dealerships. Even when we had follow-up questions on our lease, Mario was willing to sit with us to make sure we understood the lease numbers and terms. This is our second time buying a car at New Rochelle Hyundai, and we would certainly recommend it to anyone looking to purchase any of their vehicles. Thx again. Mr. & Mrs. M More

GREAT!!!! MY EXPERIENCE WAS GREAT WITH ROBERTO. VERY HONEST, WILLING TO LISTEN TO OUR NEEDS AND QUESTIONS AND WAS VERY STRAIGHT TO THE POINT ABOUT THINGS. I APP MY EXPERIENCE WAS GREAT WITH ROBERTO. VERY HONEST, WILLING TO LISTEN TO OUR NEEDS AND QUESTIONS AND WAS VERY STRAIGHT TO THE POINT ABOUT THINGS. I APPRECIATE THAT HE WAS NOT PUSHY ON THE SALES LIKE OTHER PLACES. EXCELLENT ATTENTION! More

a great sales person Treicy Villalona Treicy Villalona excellent sales persons, very knowledgeable should us how to operate all the functions of the vehicle she has enormous amount of pati Treicy Villalona excellent sales persons, very knowledgeable should us how to operate all the functions of the vehicle she has enormous amount of patience and made sure we were completely satisfied. she's smart and does her job well. hyundai is lucky to have her. there are two other people Treicy introduce us to michael Romano and Frank Portano also very nice. our experience was so nice that we feel we made three new friends, thank you Treicy,Michael and Frank. More

New Richelle Hyundai One of the best places to go for lease/purchase a vehicle. Everyone at NRH were very kind, professional, I love the way everyone treats their customer One of the best places to go for lease/purchase a vehicle. Everyone at NRH were very kind, professional, I love the way everyone treats their customers. More

Great Service Walked in and was greated; we talked specifics and got right down to what car I wanted. We took it for a test drive and after I was shown how to use e Walked in and was greated; we talked specifics and got right down to what car I wanted. We took it for a test drive and after I was shown how to use everything in the Sonata we were able to find a deal that was within my price range. Great service, I reccommend this dealership because they work with you to get a deal done. More

Terrible customer service Can I give a less than 0 rating??? DON'T GO HERE FOR CAR SERVICE!! Purchased my new car here in 2013. Brought it back twice for maintenance. The first Can I give a less than 0 rating??? DON'T GO HERE FOR CAR SERVICE!! Purchased my new car here in 2013. Brought it back twice for maintenance. The first time was for "air conditioning service" that they recommended after 20,000 miles. The air conditioning was working fine when I brought it in but I wanted the filters checked, etc., and it was supposed to be free, included with my purchase. When I got it back the air conditioner was not working; it blew hot air. I had it fixed elsewhere at a cost of $120 (was told by the other mechanic it looked the like something was drained and not replaced...so I KNEW it happened at Hyundai). I had to fight back and forth with these people to get reimbursed the $120 that Hyundai owed me, because they denied it was their fault. They finally sent me a reimbursement check, after speaking with several people. A year later, Hyundai called and offered me a free oil change to "come back". So for the second time, I went back for the "free" oil change. When I got my car back, I could not open the hood! They snapped the latch somehow. Of course when I brought it to them to fix, they said "we don't know what YOU did, maybe you had an accident" I said "I didn't have an accident and you were the last ones to open the hood!" The very unfriendly and unprofessional "Lisa" at the service counter said "you've had the car 2 months since the oil change, we don't know what you did! We have to check it out and it will cost $118 for diagnostic." I said "you were the last people to open the hood! And I'm not going to pay $118 for something you broke! It was fine when I brought it here, and now it doesn't work" (sounds familiar, right?!) My appointment today for the hood was at 8:15 am; as of 11:30 am, they still have not even looked at it and Lisa was very rude when I called to inquire. I said "what is the point of having an appointment?" She said "that's just to meet with the service rep. We have a lot of cars before yours, Miss, we open at 7:30." I said "it is not my fault if you overbook your appointments!" I hope they fix it and I guess I'll pay whatever I have to pay to get my car back, but I will NEVER, EVER go to this place again!! I will not fall for anymore "FREE" gimmicks from these incompetent and rude people. I'd rather pay $30 for the oil change at Jiffylube and get a free car wash with it! Much less hassle. More

Fantastic Service My experience at the dealership was great. I was helped right away and given a fair price on my vehicle. Even when I went to pick up the vehicle, th My experience at the dealership was great. I was helped right away and given a fair price on my vehicle. Even when I went to pick up the vehicle, they stayed late to handle the paperwork. By the time we finished, the dealership had closed and Astley stayed outside with us in the vehicle to show us how it worked and never seemed rushed. I would go back again in a heartbeat. More