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Empire Hyundai of New Rochelle
New Rochelle, NY
1,147 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,147 reviews
November 04, 2015
very professional and helpful in making my decisions Love my new Sonata and Demond Jones was excellent help through the process. It didn't take all day like the last time which will keep me coming back Love my new Sonata and Demond Jones was excellent help through the process. It didn't take all day like the last time which will keep me coming back as I love my car. More
by NANCY0
Verified CustomerEmployees Worked With
Demond Jones
November 02, 2015
Excellent service , informative and amicable staff. will definitely go back on my next purchase. I already recommended family and some of my friends. Thank you very muc , informative and amicable staff. will definitely go back on my next purchase. I already recommended family and some of my friends. Thank you very much. More
by JULIO.FERNANDEZ02
Employees Worked With
Juan Vadi
October 30, 2015
Done Deal! Jose was very professional & memorable during my recent visit to Hyundai. I had no intention of leaving with a car that day but Jose's personal salesm Jose was very professional & memorable during my recent visit to Hyundai. I had no intention of leaving with a car that day but Jose's personal salesmanship convinced me it was the right move & he closed the deal. Well done! More
by TAY037
Employees Worked With
Jose Molina
October 29, 2015
excellent Great experience and very friendly. Sales Rep even made the experience for my 4 year old fun. I will recommend New Rochelle Hyundai to anyone. Great experience and very friendly. Sales Rep even made the experience for my 4 year old fun. I will recommend New Rochelle Hyundai to anyone. More
by D1ANAF
Employees Worked With
Marc LaMassa, Demond Jones, Mario Michel
October 27, 2015
great dealer Staff knowledgeable, no pressure to buy. Will buy again from them. They explained my options and found a car that fit my needs and budget. Staff knowledgeable, no pressure to buy. Will buy again from them. They explained my options and found a car that fit my needs and budget. More
by EDGARRICO140.6
Employees Worked With
Marc LaMassa, Michael Metter
October 22, 2015
My Tucson! It was a very satisfying and excellent experience. THE STAFF WAS very professional and friendly at the same time!! I would recommend this dealership It was a very satisfying and excellent experience. THE STAFF WAS very professional and friendly at the same time!! I would recommend this dealership very highly. More
by CDEJA28
Employees Worked With
Roberto Castillo
October 21, 2015
Amazing Great people, very friendly, no problem with nobody Amazing staff. I was very happy I got this vehicle cause I was in need of one. Great people, very friendly, no problem with nobody Amazing staff. I was very happy I got this vehicle cause I was in need of one. More
by MVPJOSE
Employees Worked With
Roberto Castillo
October 20, 2015
I wouldnot recommend NR Hyuandi. In addition to my complaints listed previously....I complained to the NR Hyundai that I was annoyed at the length of time it was taking to get my car. In addition to my complaints listed previously....I complained to the NR Hyundai that I was annoyed at the length of time it was taking to get my car. While I was their, my salesman was off that day, the MANAGER of New Rochelle Hyundai,forgot his name, said, "You have MY WORD that I will call you by late this afternoon with an answer". Needless to say, I never heard from him....which made me even madder. I called and the receptionist informed me that he left for the day around 12PM. My salesman Joel was very pleasant and helpful. More
by DELFBABY55
Employees Worked With
Name? Manager of New Rochelle Hyundai. Two managers that sit behind the desk and negotiate money and find the cars.
October 17, 2015
Extremely unsatisfied and disappointed, I Financed a 2015 Hyundai sonata back in April 2015. It gave me quite a few issues. On August 6 2015 i traded this vehicle back to the dealer at new R I Financed a 2015 Hyundai sonata back in April 2015. It gave me quite a few issues. On August 6 2015 i traded this vehicle back to the dealer at new Rochelle and was told that i was cleared from my account with this car. Since then Hyundai Motor Finance has been calling me 7 to 8 times a day harrassing me in regards to this vehicles payment. I In turn called the dealer in New Rochelle and was given the run around. In fact i called so many times the receptionist became very familiar with me. I sent several emails to Mr. Lamassa and Mr. Romano and also sent one to Mr. Potaro thinking something would get resolved. I left work early twice just to be able to speak to someone in person because phone calls were never returned and the issue was never resolved. Early this month i went back to the dealer to only be told that they made an error with the payment and that they had just paid it In full. They even spoke to someone at Hyundai Motor Finance to have it cleared. So here i am a few weeks later and the harassing phone calls started again stating that this big well known dealer sent a bounced check. I contacted New Rochelle hyundai yet again to be told the same as always "i will get back to you" im still waiting.. I was in the middle of purchasing a home and loss the opportunity because of this not only that my credit score dropped drastically because of the missed payments. I have never felt so disrespected. I was never late with any of my car payments. The lack of customer service they provided was horrible. They have no respect for their valued customers and are very unprofessional. They brush you off on the phone and in person giving you a response you want to hear but do not fix the situation. I am appauled on how I've been treated. Definitely not the place to go. More
by Maria
Employees Worked With
Marc LaMassa, Frank Portaro , Michael Romano
October 16, 2015
Satisfactory Review We are very satisfied with the purchase of our car. The customer service was on par - attentive, kind, and provided solid assistance. We highly recomm We are very satisfied with the purchase of our car. The customer service was on par - attentive, kind, and provided solid assistance. We highly recommend him. More
by MTCHONEV
Employees Worked With
Demond Jones
