Empire Mazda of Green Brook

This is the second car I have purchased from Crystal motors in less than a year. My initial experience with this car dealership was excellent. When I decided to purchase a second car there was really motors in less than a year. My initial experience with this car dealership was excellent. When I decided to purchase a second car there was really no hesitation to return to Crystal motors. Everyone is courteous and professional. The relaxed and friendly atmosphere exhibited by the employees is outstanding. The individual we dealt with for this transaction Amr Elsayed made this transaction a comfortable easy experience. There was no high pressured sales pitch. He listened to our needs and made our decision making very easy. I am sure any future purchases will always be done at this dealership. . More

I went to look at a mazda either lease or buy Robert was my salesman and was very nice, but when it came down to numbers it was a game with the sales manager. Then after the manager quoted a price i went f my salesman and was very nice, but when it came down to numbers it was a game with the sales manager. Then after the manager quoted a price i went for a test drive came back wanted to make the deal and another manager came out and said oh we cant do that and had a much higher number for the car. When I asked to see the other manager they said he left when I could clearly see him in the back room behind the glass. This dealership has lied to me the customer and does not care about gaining customers only a quick sale I felt like they treated me like a idiot, maybe because i have a accent. That is why i liked Robert but then it seem they took advantage of me i was disappointed and left. Don't go to this dealership if you don't want to get ripped off. More

Robert, Franco and John were all very friendly. They made sure that we got the car we wanted and at the price we were looking for. They made buying our Mazda 5 a very pleasant experience because they made sure that we got the car we wanted and at the price we were looking for. They made buying our Mazda 5 a very pleasant experience because they tried their hardest to make us feel comfortable. Thank you for your help. More

My daughter brought the car in for service. After completing the original service work, she was told that it also needed unanticipated, significant work. The presumed cause of this problem did not se completing the original service work, she was told that it also needed unanticipated, significant work. The presumed cause of this problem did not seem correct, which was verified by an independent garage with a trustworthy reputation. At this point, Rob Avison said to bring the car back in and that he would see to it that the problem was addressed responsibly. Which is exactly what he did. As a result, we will continue to bring our two Mazdas in for service here. More

Very helpful, and kept me informed. Robert is who I mainly dealt with, and did a great job. I also worked with Amanda and Nadr, who were helpful. mainly dealt with, and did a great job. I also worked with Amanda and Nadr, who were helpful. More

The Sales person (Amr Elsayed) was very helpful without the typical sales person BS or pressure to buy which normally has me leave a dealership. He took the time to review and allow for test drives of all the typical sales person BS or pressure to buy which normally has me leave a dealership. He took the time to review and allow for test drives of all requested SUV's and had me view items in my price range. He had a knowledge basis of all the SUV's with Pro's and Con's. He was helpful in working a price that allow me to purchase the SUV of my choice. More

On June 18,2011 my wife and I went in to buy our lease 2007 Mazda CX-9 and George Gomez asked us did we consider leasing a new 2011 Mazda CX-9, George went to speak to someone in the finance deparment and 2007 Mazda CX-9 and George Gomez asked us did we consider leasing a new 2011 Mazda CX-9, George went to speak to someone in the finance deparment and the payment was much lower. Mr.Gomez sales service was excellent, very professional and made it an unexpected smooth and easy process. We were very pleased and happy with everything. We have been with Crystal Auto Mall since 1996. We have never been to any other Mazda dealership. We love Mazda and we love our dealership. We have seen many people come and go but it has always been a great experience. Thank you for everything!!! Its always a pleasure doing business with you guys. PS... I would also like to personally thank Barre Mizak in Finance for her help. It was a pleasure working with her also. More

Went up for "First oil change free"! and, to pick up my plates. First thing I noticed was how differently I was treated, once I actually owned the car. It was like night and day. The salesman bt pick up my plates. First thing I noticed was how differently I was treated, once I actually owned the car. It was like night and day. The salesman btw, was clueless. He had no product knowledge. None! After the oil change was completed(?) they handed me a bill! I explained that I had received two emails from them that promised that you get, "Your first oil change free"! This is standard policy at the dealer. It was also promised at the time of sale. The service manager who's name is long forgotten asked to see a copy of the email. He stated he had no idea about the free oil change! Their own policy! Promised to all new car buyers! He never heard of it! I told him he could call the police right now because I wasn't paying him a dime! After being treated like I was a thief, he said he would talk to someone? He went around the corner and waited a few seconds and then came back around and said "Well, okay, we will do it for you this time"! What a pathetic actor and liar. Needless to say, I will never buy from Crystal again. More

I had an awesome expirience at Crytal auto mall. Jorge Pico was very patient and was willing to work with my budget. Jorge was able to answer all my questions about the car I was trading in, and was extre Pico was very patient and was willing to work with my budget. Jorge was able to answer all my questions about the car I was trading in, and was extremely helpful helping me find my new car. John Velez helped me out in financing, he was very descriptive and was very clear about the options I have as for the maintance on my new mazda. He went through every option explained one by one, ansewered every question I had about the maintaince on my mazda. John Velez also went through my contract and was very clear about it. My overall expieience was great. Thankyou Crystal : ) More

Amr Elsayed is a very friendly, polite, respectful and informed salesman. He was not pushy or arrogant, as some salesmen I have dealt with before (not at your dealership). He made our experience a very informed salesman. He was not pushy or arrogant, as some salesmen I have dealt with before (not at your dealership). He made our experience a very pleasant one. He answered all of our questions and made sure we understood everything about the car. He is an excellent salesman! Barre Mizak is a very friendly and upbeat person. She made our financing appt. very easy and painless. It was clear that she is quite knowledgeable about the car we purchased and about financing and car service. It was very pleasant working with her. We had an excellent experience at Crystal Auto Mall (Mazda)! More