Empire Mazda of Green Brook

Really Rude I have never had a worse experience with a car dealer in my life. I wanted to test drive a Miata to compare with a Fiat 124 that I had just driven fro I have never had a worse experience with a car dealer in my life. I wanted to test drive a Miata to compare with a Fiat 124 that I had just driven from another dealer. The salesman said he could not approve a test drive and the sales manager said he would only allow it if I was going to purchase the car. Extremely rude and acted like I wanted to steal the car. Stay away!! More

sales The communication between the salesman (Ab) and us was really good. All our questions were answered in a timely manner. I would recommend Ab and his m The communication between the salesman (Ab) and us was really good. All our questions were answered in a timely manner. I would recommend Ab and his manager John to anyone interested in buying a car at a affordable price. More

The Mazda Car Place to Be! Excellent Experience! I liked the professionalism, respect and courtesy of the staff where I purchased my car at Crystal Auto Mall in Green Brook, NJ...... Especially by th I liked the professionalism, respect and courtesy of the staff where I purchased my car at Crystal Auto Mall in Green Brook, NJ...... Especially by the General Manager Robert Rameriz and Elias Iraheta, my Customer Product Advisor. I spent more time there than I planned making very important decisions buying my car and everyone was very patient and understanding to my needs. I am soooo very happy and excited with my New Mazda 2016.5 CX-5 Grand Touring especially the feel, performance, & luxury of the car. I really Love the color, Deep Crystal Blue with 2 tone leather interior !! I am getting so many compliments on my car. Thank You for making me Happy and very Satisfied!! More

Quote low and invoice higher. Do not tell the truth. Before you go to the Crystal Auto Mall Service Department you should think twice and decide not to go. We were quoted a lower price than invoiced when Before you go to the Crystal Auto Mall Service Department you should think twice and decide not to go. We were quoted a lower price than invoiced when we picked up our car. In addition, we still feel that the repair was unnecessary. Drove the car there because the brake switch was broken for the fourth time in one year. They called and said the car could not be driven and it was dangerous and needed an expensive repair. The service advisor Aaron was very nice even though he can't remember what he quoted us on the phone. He actually got it wrong two times even after the repair order was completed. Rudy the service manager needs to adjust his attitude. More

Great Service Advisor I’m rarely moved to add comments to these types of service satisfaction surveys, but this is one of the exceptions. As you will note, my responses I’m rarely moved to add comments to these types of service satisfaction surveys, but this is one of the exceptions. As you will note, my responses to your survey reflect complete satisfaction with the service I received at my recent appointment and I would most certainly return to Crystal Automall for the next service need. I do however feel I would be remiss if I did not comment on my service advisor Mr. James Miele. Jim was EXCEPTIONAL. Jim explained each aspect of the services needed and why. He helped in reducing the cost of the services by utilizing the coupons I wasn’t sure were relevant to my service needs. He took his time to respond to all my questions and never gave me the feeling he was rushing through his responses to get to the next customer. My car was completed at the time Jim projected it would be done and received a call from him advising of that fact. When I was given the service bill, Jim took the time to step through each item and asked if there were any questions or concerns. I wasn’t just handed a bill and asked to pay at the cashier. I had some concern the recall service could not be done. Jim explained the parts were not currently available but as soon as they are the recall service would be completed. In the meantime, Jim informed me that he had the service tech check the recall item in question and assured me the car was safe. Jim’s attention to my concern was very reassuring. The bottom line, Jim was great. FYI: The CR-X9 is the third (3) new car purchased from Crystal Automall. More

Service is terrible! Recently I went for my monthly appointment and they did not do anything!!! The paperwork said that everything was checked and it was working but two d Recently I went for my monthly appointment and they did not do anything!!! The paperwork said that everything was checked and it was working but two days later after the appointment my brakes started to make a loud noise. So I went to another dealership and it turns out that I did not have any rear brake pads! So I was driving with no brakes which is very dangerous! I would not recommend this place at all.. More

worst dealership ever Worst auto dealership I have ever come across in my life. When you call them for a quote they give you a good price and drag you all the way down to t Worst auto dealership I have ever come across in my life. When you call them for a quote they give you a good price and drag you all the way down to their showroom and then they say that those numbers are not correct and give you some crappy number. Don't ever go there they are a big rip off. Especially the sales manager called Ed. He is a big cheat and will try to confuse you with his numbers. Worst service ever. Its better to pay extra bucks and go to a reliable dealership than talking to these cheats who are not trustworthy at all. More