Empire Mazda of Green Brook

I went to the dealership looking to buy a new car. I was narrowing down between a MazdaSpeed 3, VW GTI, VW CC, Kia Optima SX. Initial salesman greeted me nice enough. He immediately tried to qualify me. He narrowing down between a MazdaSpeed 3, VW GTI, VW CC, Kia Optima SX. Initial salesman greeted me nice enough. He immediately tried to qualify me. He asked if I was buying the MazdaSpeed 3 otherwise he can't really let me test drive it. How will I know if I like the car if I don't drive it to compare it to the others? But he said he would check with his "manager". About 30 seconds later, a young guy walks out and claims he is one of the managers. he begins to ask me about what cars I was thinking about. I tell him and say I'd like to compare the MazdaSpeed 3 to the others. he also begins to qualify me and gives me the same line. he tells me, he will check with his manager to see if he can get the keys. He comes back out after 15-30 secs and tells me, "how about this, you go and test drive the other cars first. i want us to be the last place and then I'll let you test drive it. He was smug and he mentioned that no dealer who has a sporty car or upscale car will let me test drive it. Also he didn't know if he was already the last place I was going! I told him, are you sure that is what you want to do. I absolutely cannot buy a car without driving it. I told him If I leave, I am not coming back. So as I was leaving, I told "by the way, I did test drive a VW GTI with no problems. I told I'll just make my purchase elsewhere" and left. My brother was on the other side of the lot where its Crystal Toyota. Too bad they lost another sale as he and his wife was interested in a new Rav4. I can understand they don't want to put miles on the MazdaSpeed 3, but not letting anyone test drive it unless they are going to buy it? Its not like its a Bugatti Veyron or something so rare. More

This is the second car I have purchased from Crystal motors in less than a year. My initial experience with this car dealership was excellent. When I decided to purchase a second car there was really motors in less than a year. My initial experience with this car dealership was excellent. When I decided to purchase a second car there was really no hesitation to return to Crystal motors. Everyone is courteous and professional. The relaxed and friendly atmosphere exhibited by the employees is outstanding. The individual we dealt with for this transaction Amr Elsayed made this transaction a comfortable easy experience. There was no high pressured sales pitch. He listened to our needs and made our decision making very easy. I am sure any future purchases will always be done at this dealership. . More

Robert, Franco and John were all very friendly. They made sure that we got the car we wanted and at the price we were looking for. They made buying our Mazda 5 a very pleasant experience because they made sure that we got the car we wanted and at the price we were looking for. They made buying our Mazda 5 a very pleasant experience because they tried their hardest to make us feel comfortable. Thank you for your help. More

My daughter brought the car in for service. After completing the original service work, she was told that it also needed unanticipated, significant work. The presumed cause of this problem did not se completing the original service work, she was told that it also needed unanticipated, significant work. The presumed cause of this problem did not seem correct, which was verified by an independent garage with a trustworthy reputation. At this point, Rob Avison said to bring the car back in and that he would see to it that the problem was addressed responsibly. Which is exactly what he did. As a result, we will continue to bring our two Mazdas in for service here. More

Very helpful, and kept me informed. Robert is who I mainly dealt with, and did a great job. I also worked with Amanda and Nadr, who were helpful. mainly dealt with, and did a great job. I also worked with Amanda and Nadr, who were helpful. More

The Sales person (Amr Elsayed) was very helpful without the typical sales person BS or pressure to buy which normally has me leave a dealership. He took the time to review and allow for test drives of all the typical sales person BS or pressure to buy which normally has me leave a dealership. He took the time to review and allow for test drives of all requested SUV's and had me view items in my price range. He had a knowledge basis of all the SUV's with Pro's and Con's. He was helpful in working a price that allow me to purchase the SUV of my choice. More

On June 18,2011 my wife and I went in to buy our lease 2007 Mazda CX-9 and George Gomez asked us did we consider leasing a new 2011 Mazda CX-9, George went to speak to someone in the finance deparment and 2007 Mazda CX-9 and George Gomez asked us did we consider leasing a new 2011 Mazda CX-9, George went to speak to someone in the finance deparment and the payment was much lower. Mr.Gomez sales service was excellent, very professional and made it an unexpected smooth and easy process. We were very pleased and happy with everything. We have been with Crystal Auto Mall since 1996. We have never been to any other Mazda dealership. We love Mazda and we love our dealership. We have seen many people come and go but it has always been a great experience. Thank you for everything!!! Its always a pleasure doing business with you guys. PS... I would also like to personally thank Barre Mizak in Finance for her help. It was a pleasure working with her also. More

I had an awesome expirience at Crytal auto mall. Jorge Pico was very patient and was willing to work with my budget. Jorge was able to answer all my questions about the car I was trading in, and was extre Pico was very patient and was willing to work with my budget. Jorge was able to answer all my questions about the car I was trading in, and was extremely helpful helping me find my new car. John Velez helped me out in financing, he was very descriptive and was very clear about the options I have as for the maintance on my new mazda. He went through every option explained one by one, ansewered every question I had about the maintaince on my mazda. John Velez also went through my contract and was very clear about it. My overall expieience was great. Thankyou Crystal : ) More