Empire Mazda of Green Brook

I am writing to express my appreciation for the efforts of one of your employees, Eva Barkalow. We are repeat customers who recently purchased a new 2012 Mazda CX-9 and a 2" trailer hitch was supposed to of one of your employees, Eva Barkalow. We are repeat customers who recently purchased a new 2012 Mazda CX-9 and a 2" trailer hitch was supposed to be installed to accommodate an existing bike rack that I own. However, a 1 1/4" trailer hitch was installed by the service dept. which is incompatible with my expensive bike rack. Eva found a solution (a third party "converter") that was both economical to the dealership and fit my needs exactly. She took care of the whole process when some installation parts were missing or came in wrong. Eva kept me informed throughout the process, and showed great courtesy and a dedication to "getting things right". Eva should be recognized for the great customer service she delivers and how well she represents Crystal Auto Mall. Eva made me a very satisfied customer! Thanks More

this was the best experience buying a car i have ever had. i have bought 16 cars in my life and never was it this quick and easy...a very efficient dealership. we were done in two hours with plates and had. i have bought 16 cars in my life and never was it this quick and easy...a very efficient dealership. we were done in two hours with plates and all...very fair price as well. More

I went to the dealership looking to buy a new car. I was narrowing down between a MazdaSpeed 3, VW GTI, VW CC, Kia Optima SX. Initial salesman greeted me nice enough. He immediately tried to qualify me. He narrowing down between a MazdaSpeed 3, VW GTI, VW CC, Kia Optima SX. Initial salesman greeted me nice enough. He immediately tried to qualify me. He asked if I was buying the MazdaSpeed 3 otherwise he can't really let me test drive it. How will I know if I like the car if I don't drive it to compare it to the others? But he said he would check with his "manager". About 30 seconds later, a young guy walks out and claims he is one of the managers. he begins to ask me about what cars I was thinking about. I tell him and say I'd like to compare the MazdaSpeed 3 to the others. he also begins to qualify me and gives me the same line. he tells me, he will check with his manager to see if he can get the keys. He comes back out after 15-30 secs and tells me, "how about this, you go and test drive the other cars first. i want us to be the last place and then I'll let you test drive it. He was smug and he mentioned that no dealer who has a sporty car or upscale car will let me test drive it. Also he didn't know if he was already the last place I was going! I told him, are you sure that is what you want to do. I absolutely cannot buy a car without driving it. I told him If I leave, I am not coming back. So as I was leaving, I told "by the way, I did test drive a VW GTI with no problems. I told I'll just make my purchase elsewhere" and left. My brother was on the other side of the lot where its Crystal Toyota. Too bad they lost another sale as he and his wife was interested in a new Rav4. I can understand they don't want to put miles on the MazdaSpeed 3, but not letting anyone test drive it unless they are going to buy it? Its not like its a Bugatti Veyron or something so rare. More

This is the second car I have purchased from Crystal motors in less than a year. My initial experience with this car dealership was excellent. When I decided to purchase a second car there was really motors in less than a year. My initial experience with this car dealership was excellent. When I decided to purchase a second car there was really no hesitation to return to Crystal motors. Everyone is courteous and professional. The relaxed and friendly atmosphere exhibited by the employees is outstanding. The individual we dealt with for this transaction Amr Elsayed made this transaction a comfortable easy experience. There was no high pressured sales pitch. He listened to our needs and made our decision making very easy. I am sure any future purchases will always be done at this dealership. . More

Robert, Franco and John were all very friendly. They made sure that we got the car we wanted and at the price we were looking for. They made buying our Mazda 5 a very pleasant experience because they made sure that we got the car we wanted and at the price we were looking for. They made buying our Mazda 5 a very pleasant experience because they tried their hardest to make us feel comfortable. Thank you for your help. More

My daughter brought the car in for service. After completing the original service work, she was told that it also needed unanticipated, significant work. The presumed cause of this problem did not se completing the original service work, she was told that it also needed unanticipated, significant work. The presumed cause of this problem did not seem correct, which was verified by an independent garage with a trustworthy reputation. At this point, Rob Avison said to bring the car back in and that he would see to it that the problem was addressed responsibly. Which is exactly what he did. As a result, we will continue to bring our two Mazdas in for service here. More

Very helpful, and kept me informed. Robert is who I mainly dealt with, and did a great job. I also worked with Amanda and Nadr, who were helpful. mainly dealt with, and did a great job. I also worked with Amanda and Nadr, who were helpful. More

The Sales person (Amr Elsayed) was very helpful without the typical sales person BS or pressure to buy which normally has me leave a dealership. He took the time to review and allow for test drives of all the typical sales person BS or pressure to buy which normally has me leave a dealership. He took the time to review and allow for test drives of all requested SUV's and had me view items in my price range. He had a knowledge basis of all the SUV's with Pro's and Con's. He was helpful in working a price that allow me to purchase the SUV of my choice. More

On June 18,2011 my wife and I went in to buy our lease 2007 Mazda CX-9 and George Gomez asked us did we consider leasing a new 2011 Mazda CX-9, George went to speak to someone in the finance deparment and 2007 Mazda CX-9 and George Gomez asked us did we consider leasing a new 2011 Mazda CX-9, George went to speak to someone in the finance deparment and the payment was much lower. Mr.Gomez sales service was excellent, very professional and made it an unexpected smooth and easy process. We were very pleased and happy with everything. We have been with Crystal Auto Mall since 1996. We have never been to any other Mazda dealership. We love Mazda and we love our dealership. We have seen many people come and go but it has always been a great experience. Thank you for everything!!! Its always a pleasure doing business with you guys. PS... I would also like to personally thank Barre Mizak in Finance for her help. It was a pleasure working with her also. More