Empire Mazda of Green Brook

Very helpful, and kept me informed. Robert is who I mainly dealt with, and did a great job. I also worked with Amanda and Nadr, who were helpful. mainly dealt with, and did a great job. I also worked with Amanda and Nadr, who were helpful. More

My daughter brought the car in for service. After completing the original service work, she was told that it also needed unanticipated, significant work. The presumed cause of this problem did not se completing the original service work, she was told that it also needed unanticipated, significant work. The presumed cause of this problem did not seem correct, which was verified by an independent garage with a trustworthy reputation. At this point, Rob Avison said to bring the car back in and that he would see to it that the problem was addressed responsibly. Which is exactly what he did. As a result, we will continue to bring our two Mazdas in for service here. More

The Sales person (Amr Elsayed) was very helpful without the typical sales person xx or pressure to buy which normally has me leave a dealership. He took the time to review and allow for test drives of all the typical sales person xx or pressure to buy which normally has me leave a dealership. He took the time to review and allow for test drives of all requested SUV's and had me view items in my price range. He had a knowledge basis of all the SUV's with xxxxxxand Con's. He was helpful in working a price that allow me to purchase the SUV of my choice. More

On June 18,2011 my wife and I went in to buy our lease 2007 Mazda CX-9 and George Gomez asked us did we consider leasing a new 2011 Mazda CX-9, George went to speak to someone in the finance deparment and 2007 Mazda CX-9 and George Gomez asked us did we consider leasing a new 2011 Mazda CX-9, George went to speak to someone in the finance deparment and the payment was much lower. Mr.Gomez sales service was excellent, very professional and made it an unexpected smooth and easy process. We were very pleased and happy with everything. We have been with Crystal Auto Mall since 1996. We have never been to any other Mazda dealership. We love Mazda and we love our dealership. We have seen many people come and go but it has always been a great experience. Thank you for everything!!! Its always a pleasure doing business with you guys. PS... I would also like to personally thank Barre Mizak in Finance for her help. It was a pleasure working with her also. More

Went up for "First oil change free"! and, to pick up my plates. First thing I noticed was how differently I was treated, once I actually owned the car. It was like night and day. The salesman bt pick up my plates. First thing I noticed was how differently I was treated, once I actually owned the car. It was like night and day. The salesman btw, was clueless. He had no product knowledge. None! After the oil change was completed(?) they handed me a bill! I explained that I had received two emails from them that promised that you get, "Your first oil change free"! This is standard policy at the dealer. It was also promised at the time of sale. The service manager who's name is long forgotten asked to see a copy of the email. He stated he had no idea about the free oil change! Their own policy! Promised to all new car buyers! He never heard of it! I told him he could call the police right now because I wasn't paying him a dime! After being treated like I was a thief, he said he would talk to someone? He went around the corner and waited a few seconds and then came back around and said "Well, okay, we will do it for you this time"! What a pathetic actor and liar. Needless to say, I will never buy from Crystal again. More

I had an awesome expirience at Crytal auto mall. Jorge Pico was very patient and was willing to work with my budget. Jorge was able to answer all my questions about the car I was trading in, and was extre Pico was very patient and was willing to work with my budget. Jorge was able to answer all my questions about the car I was trading in, and was extremely helpful helping me find my new car. John Velez helped me out in financing, he was very descriptive and was very clear about the options I have as for the maintance on my new mazda. He went through every option explained one by one, ansewered every question I had about the maintaince on my mazda. John Velez also went through my contract and was very clear about it. My overall expieience was great. Thankyou Crystal : ) More

Amr Elsayed is a very friendly, polite, respectful and informed salesman. He was not pushy or arrogant, as some salesmen I have dealt with before (not at your dealership). He made our experience a very informed salesman. He was not pushy or arrogant, as some salesmen I have dealt with before (not at your dealership). He made our experience a very pleasant one. He answered all of our questions and made sure we understood everything about the car. He is an excellent salesman! Barre Mizak is a very friendly and upbeat person. She made our financing appt. very easy and painless. It was clear that she is quite knowledgeable about the car we purchased and about financing and car service. It was very pleasant working with her. We had an excellent experience at Crystal Auto Mall (Mazda)! More

We came to Crystal because they had a better price than the dealers in our area. We had previously bought a Mazda two years prior from this dealer and had a great experience. This was my daughter's first the dealers in our area. We had previously bought a Mazda two years prior from this dealer and had a great experience. This was my daughter's first car and Amr couldn't have been more friendly or accommodating. My husband had worked out the deal prior to our arrival and the car was out front, cleaned and ready to go. The paperwork went fast and in no time we were on our way home. Everyone was happy, especially my daughter!!! Once again we had a wonderful experience and would commend Amr Elsayed for that!! More

Our representative, Mr. El Sayed was very informative and patient with us as we looked for a used car for our daughter. No pressure and little of the usual back and forth in the negotiation process. Now 3 patient with us as we looked for a used car for our daughter. No pressure and little of the usual back and forth in the negotiation process. Now 3 weeks after we brought the used car home Mr. El Sayed still inquires about the car to make sure we remain completely satisfied. I believe wew purchased a good car and have nothing but good things to say about our experience with Mr, El Sayed. More

We had gone to the dealership to test drive the Mazda 2. It had been a while since we had last bought a new car. We were pleasantly surprised by the laid back approach. They didn't hound us; we were free It had been a while since we had last bought a new car. We were pleasantly surprised by the laid back approach. They didn't hound us; we were free to look around without being approached and received help when we asked for it. They were anxious to make a deal and offered us the use of their computer to compare prices from other dealerships. We did not feel highly pressured and there was minimal back-and-forth concerning the value of our trade-in. Everyone was very accommodating and the experience was as painless as this type of thing can be. We would definitely consider doing business with them again when the occasion dictates. More