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Empire Mazda of Green Brook - Service Center
Green Brook, NJ
85 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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85 Reviews of Empire Mazda of Green Brook - Service Center
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October 04, 2023
I just wanted to take a minute out to mention my experience with my Service appt for my Mazda. Upon entering, I was pleasantly greeted, then on arrival at the front desk, met with Russel Teller, who experience with my Service appt for my Mazda. Upon entering, I was pleasantly greeted, then on arrival at the front desk, met with Russel Teller, who was very kind and professional. During my stay, he kept me updated with the process of the service, always with concern, and attentiveness. He was so polite and caring. He advised me when my vehicle’s service was completed and I was able to view y the maintenance video, ( which I Love this feature! ) ! Thank You, Russell Teller, for making my experience so pleasant, Very Sincerely, T.Toriello More
by tonitoriello227
Employees Worked With
Russell Teller, Barre Mizak
October 01, 2023
The dealership recently changed ownership, and many of the same friendly and competent employees have been retained, especially Megan Dolce, my service advisor. All aspects of my service appt. Went smooth the same friendly and competent employees have been retained, especially Megan Dolce, my service advisor. All aspects of my service appt. Went smoothly and in a timely fashion with all work required explained in person and by the technician thru video. More
by Siber977
Employees Worked With
Megan Dolce, Barre Mizak
September 20, 2023
The staff is very pleasant. The dealership is clean, set up well to accommodate customers Megan Dolce was very, especially helpful. A very warm and personable personality. The dealership is clean, set up well to accommodate customers Megan Dolce was very, especially helpful. A very warm and personable personality. More
by linda324
Employees Worked With
Megan Dolce
September 17, 2023
My service visit was excellent. Megan Dolce was very friendly and knowledgeable and kept me informed of the service progress throughout the visit. I couldn’t be happier with my expe Megan Dolce was very friendly and knowledgeable and kept me informed of the service progress throughout the visit. I couldn’t be happier with my experience. More
by vndrsle
Employees Worked With
Megan Dolce
September 17, 2023
The dealership got me the in and out. They were polite and helped me if I needed help. They were well inform of what was happening to my car. 10/10 would go back They were polite and helped me if I needed help. They were well inform of what was happening to my car. 10/10 would go back More
by Jpleonard09
Employees Worked With
Megan dolce
July 19, 2017
inconsiderate and unresponsive I spoke to someone from the parts department who told me it would cost $50.00 to have a programmable key made. I asked if I needed an appointment and I spoke to someone from the parts department who told me it would cost $50.00 to have a programmable key made. I asked if I needed an appointment and he transferred me to service. After several minutes on hold I was prompted to leave a message with my name and number (because my call was important to them). I left a message at 11:10 AM and they never called back. Eventually, I drove there and was told that the key was $50 and the programming another $125. The man at the entrance desk was cordial which is why I gave the star. The service department has not called back a day later. More
by Anthony S.
Employees Worked With
Barre Mizak
May 13, 2016
Quote low and invoice higher. Do not tell the truth. Before you go to the Crystal Auto Mall Service Department you should think twice and decide not to go. We were quoted a lower price than invoiced when Before you go to the Crystal Auto Mall Service Department you should think twice and decide not to go. We were quoted a lower price than invoiced when we picked up our car. In addition, we still feel that the repair was unnecessary. Drove the car there because the brake switch was broken for the fourth time in one year. They called and said the car could not be driven and it was dangerous and needed an expensive repair. The service advisor Aaron was very nice even though he can't remember what he quoted us on the phone. He actually got it wrong two times even after the repair order was completed. Rudy the service manager needs to adjust his attitude. More
by Wayne
Employees Worked With
Aaron/Rudy
December 23, 2015
Awesome experience all thre way around. This crew is EXCEPTIONAL!!! Friendly, professional, courteous and caring. They are just the absolute best Service Department I have ever dealt with. F This crew is EXCEPTIONAL!!! Friendly, professional, courteous and caring. They are just the absolute best Service Department I have ever dealt with. From Christian to Jim to Tim and all the rest of the crew. Awesome!!! Makes having to drive to Green Brook worth it! More
by exbrooklyn
Employees Worked With
Jim, Tim, Christian
