Empire Mazda of Green Brook - Service Center

Service is terrible! Recently I went for my monthly appointment and they did not do anything!!! The paperwork said that everything was checked and it was working but two d Recently I went for my monthly appointment and they did not do anything!!! The paperwork said that everything was checked and it was working but two days later after the appointment my brakes started to make a loud noise. So I went to another dealership and it turns out that I did not have any rear brake pads! So I was driving with no brakes which is very dangerous! I would not recommend this place at all.. More

Horrible Service • Brought my 10 months car in on for a simple oil change – waited for vehicle for over two hours • By the time I got home, I could not tolerate the s • Brought my 10 months car in on for a simple oil change – waited for vehicle for over two hours • By the time I got home, I could not tolerate the smell of burnt oil. I also noticed that there was a puddle of fresh oil on the floor of my garage. • Brought vehicle back the same day and spoke with the service manager – he took car in for a look. He concluded that the person who changed the oil was very careless and had spilled a large amount of oil over the engine block. The staff claimed they attempted to clean vehicle that afternoon • Took car home but the smell was still unbearable. Made an appointment to have engine cleaned • Received a loaner that was filthy in and outside – truly gross to be in. The vehicle didn’t even have windshield washer fluid, which I had to replace. The person issuing the car annotated that a complete inspection of the vehicle’s body, for scratches or marks, was not possible because of how dirty the vehicle was • Picked up my vehicle and, by the time I got home the car still had the same old-car smell – burnt oil • Wrote an email to the Service Manager complaining about the experience and they never responded. Instead, I received an email offer with a $20 discount for an oil change. • Will never go back to that place again More

I have been taking my Mazda 6 for service here since 2008. Got a MazdaSpeed3 in 2011 and I service it at Crystal as well. They are professional, courteous, and always worked towards solving any issue 2008. Got a MazdaSpeed3 in 2011 and I service it at Crystal as well. They are professional, courteous, and always worked towards solving any issue to my satisfaction. Ran into an issue which took a few visits to resolve and Victor went above and beyond to get it fixed. Quite a different experience from other dealership service shops I’ve dealt with. Keep up the good work! -cris More

I've been a client of Crystal's for multiple years. They have provided me with good repairs a free loaner and a comfortable room with free wifi if I've needed to wait for service. They are very friendly an have provided me with good repairs a free loaner and a comfortable room with free wifi if I've needed to wait for service. They are very friendly and work hard to focus on customer satisfaction and maintaining their reputation. The only "suggestion" I might have is that their email does not always work--I've replied to some emails only to have them reject. I know that businesses can't always hire technologists to focus on such things. More

I am writing to express my appreciation for the efforts of one of your employees, Eva Barkalow. We are repeat customers who recently purchased a new 2012 Mazda CX-9 and a 2" trailer hitch was supposed to of one of your employees, Eva Barkalow. We are repeat customers who recently purchased a new 2012 Mazda CX-9 and a 2" trailer hitch was supposed to be installed to accommodate an existing bike rack that I own. However, a 1 1/4" trailer hitch was installed by the service dept. which is incompatible with my expensive bike rack. Eva found a solution (a third party "converter") that was both economical to the dealership and fit my needs exactly. She took care of the whole process when some installation parts were missing or came in wrong. Eva kept me informed throughout the process, and showed great courtesy and a dedication to "getting things right". Eva should be recognized for the great customer service she delivers and how well she represents Crystal Auto Mall. Eva made me a very satisfied customer! Thanks More

My daughter brought the car in for service. After completing the original service work, she was told that it also needed unanticipated, significant work. The presumed cause of this problem did not se completing the original service work, she was told that it also needed unanticipated, significant work. The presumed cause of this problem did not seem correct, which was verified by an independent garage with a trustworthy reputation. At this point, Rob Avison said to bring the car back in and that he would see to it that the problem was addressed responsibly. Which is exactly what he did. As a result, we will continue to bring our two Mazdas in for service here. More

Where to begin? I bought my car at Crystal and the experience was ok. My first few service appointments (just oil changes and tire rotations) were fine, but after about a year they started pushing for experience was ok. My first few service appointments (just oil changes and tire rotations) were fine, but after about a year they started pushing for the big, several-hundred dollar services. Everything I read and everyone I talked to said those really aren't necessary, and Crystal wouldn't tell me what they actually did in the service, so I declined. They were incredibly pushy and condescending, tried to trick me into buying the service I didn't want. Over the next few service appointments, they offered a "free detailing" which was just a wash and vacuum. For a day-long appointment they promised a free loaner on the phone, but when I showed up and committed my car to them, they told me I had to pay to rent one for the day. They offered evening while-you-wait oil change services, but would run well over time. They lost my wheel lock key, claimed I must have lost it, and eventually I had to have the whole lock removed because Toyota couldn't replace the key. The people in the office would talk about me in Spanish, assuming I didn't know. The best was when I brought my car for an oil change and because the check engine light was on. I brought it in the evening and they promised to have it ready before closing. I got a ride home and they called later to say the engine light indicated a broken sensor, which would cost $400 to replace. They said if I didn't do it immediately, my catalytic converter would break within two weeks. Because of the price and my low level of trust in them, I told them I'd think about it and they should just finish the oil change for tonight. Once again they promised to call me later that night when it was done. When closing time came near and I still hadn't heard from them, I called, with no answer. Eventually we drove back to the dealership and found it completely locked up, with my car stuck inside!! I had to bum a ride to work the next day. This was all a few years ago (2001-2006) but it seems they have not changed since. Phone calls and letters to the Customer Service manager and dealership manager got zero response. A letter to Toyota corporate got a nonsensical response that there were no recalls for my car (???). So I started taking my car 45 minutes away to a different dealer for service, and despite the inconvenience, couldn't have been happier with that decision. Crystal are deceptive, pushy, rude, and seem to have no desire to actually provide service. More

I had one extremely bad experience with Crystal Motors service when I first purchased my Toyota Celica in 1990 (purchased from a different dealer). yes -- 19 full years ago -- and from reading all of the service when I first purchased my Toyota Celica in 1990 (purchased from a different dealer). yes -- 19 full years ago -- and from reading all of these very negative reviews about Crystal's service, I can see nothing has changed. I went there to have my premium sound system repaired due to a shorting out of one of the speakers causing a high-pitched squeal. Although the service department was friendly, they had absolutely no idea what was wrong, and spent a large amount of time systematically replacing each component of my system, until one of the workers found an exposed wire causing the short. BUT -- while doing the work, they CUT the wires to my alarm device, which would no longer work correctly afterwards, and all they did was give me credit for work at their shop. THEN, to top it off, knowing I would rate them badly, the repair manager offered me a free oil change if I would let HIM fill out the rating form !! (I didn't take the bribe, and actually called Toyota to complain, but they did not include the info about the bribe...). Crystal has not changed .. and I have not gone there since for service. And, BTW, my 1990 Celica is STILL ON THE ROAD !!! I love it !! More

I have been ROBBED by Crystal Auto Mall and will never purchase from that dealer again. I've purchased 2 vehicles (valued customer) from that dealership and a family member as well purchased 2 vehicles fr purchase from that dealer again. I've purchased 2 vehicles (valued customer) from that dealership and a family member as well purchased 2 vehicles from same dealership. Every time I go for service with my prepaid maintenance plan there is always something wrong and they want over $1,000. to replace. My current issue I purchased a certified 2002 Toyota Sequoia with an extended warranty. The transmission is now gone at 100,700 miles. I didn't expect for my certified and so GREAT Toyota brand vehicle transmission to be shot at 100,000 miles. Of course they tell me my extended warranty is expired at 100,000 miles and it's over $6,000. to replace. The vehicle already had over 42,000 miles when I purchased it. I've paid for an extended warranty and the manufacturers' warranty which the dealer is double dipping because now both warranties only cover 100,000 miles. The dealer sold me the warranty it was never explained I only had 56,000 miles left to go. To top it all of, the dealer is doing me a favor by giving me 10% off. How Great! Now I have to use my mortgage money to pay for my vehicle to get back and forth to work and still complete the remainder of the car payments. More