Empire Nissan of Hillside

Chris provided excellent services, and answered all our questions and concerns. We came in for service to our 2019 Nissan Rogue, and Chris informed us on the upcoming service maintenance schedule. questions and concerns. We came in for service to our 2019 Nissan Rogue, and Chris informed us on the upcoming service maintenance schedule. More

Horrible Horrible wait time for an oil/ filter change. My appt was for 120p. I was there by 115p and didn’t leave until 315p. Just horrible appt was for 120p. I was there by 115p and didn’t leave until 315p. Just horrible More

Route 22 Hillside Nissan has always been good to us. They go over the repair or maintenance work before they do it and keep me updated Incase there are changes in the work on my cars. go over the repair or maintenance work before they do it and keep me updated Incase there are changes in the work on my cars. More

Service writer took time to explain all process! Daniel was the best! My car runs perfectly as new! My 60,000 mile check went smoothly! was the best! My car runs perfectly as new! My 60,000 mile check went smoothly! More

Everytime I come for service, I am updated about every step being taken to get my car back on the road in the best shape & in a timely fashion. step being taken to get my car back on the road in the best shape & in a timely fashion. More

Good and quick job Part ordered and arrived a head of Good and quick job Part ordered and arrived a head of time Car runs good after service My service rep was the best of all. Good and quick job Part ordered and arrived a head of time Car runs good after service My service rep was the best of all. More

Update: I am updating my review to include that Update: I am updating my review to include that Cassandra reached out to me to discuss my experience. I appreciate her trying to rectify the situati Update: I am updating my review to include that Cassandra reached out to me to discuss my experience. I appreciate her trying to rectify the situation and have changed my original rating to reflect her assistance about my reported concerns below. I was called to bring my car in for a recall. Based on the call I scheduled the appointment and arrived on Saturday at 9am as requested. Once in the service department I waited for the car to be serviced only to be told that my recall had been performed during my visit MONTHS prior. When I questioned why I was told to bring in the car for a service that was already performed I was met with an “I don’t know what to tell you” attitude. I think it’s completely unfair to be a representative who seems to lack care for the fact that I made an unnecessary trip to the dealership based on an error of an employee. This was truly a turn off and I will avoid coming back here at all costs. More

Patrick is always there to help me everytime I come, always has a smile, and ensures provides me with the best service and takes care of our needs. always has a smile, and ensures provides me with the best service and takes care of our needs. More

Partial Great Service Kinda upset I didn't get my complimentary car wash, other than that great service. Next time please don't forget the car wash that's was my main reaso Kinda upset I didn't get my complimentary car wash, other than that great service. Next time please don't forget the car wash that's was my main reason for booking an early appointment. More

Alexia Williams and Isaiah Groomes is awesome what a service I am beyond satisfy with their service. You guys rock customer for life, I truly appreciate every single one of you at the Nissan rt 22 Hills service I am beyond satisfy with their service. You guys rock customer for life, I truly appreciate every single one of you at the Nissan rt 22 Hillside location. More