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Empire Nissan of Hillside
Hillside, NJ
4,705 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,705 reviews
April 15, 2019
Awesome and professional service. 100% Customer Satisfaction The Nissan Service Center is a great center that delivers on completely satisfied customer service. I was assisted by Winston and he communicated very The Nissan Service Center is a great center that delivers on completely satisfied customer service. I was assisted by Winston and he communicated very well with the status of my vehicle and was very time-sensitive to the whole customer transaction. More
by RAPHAEL D. ABELLA
Verified CustomerEmployees Worked With
WINSTON, AUSTIN NWAIGWE, Eddie Perez
April 13, 2019
Great and happy experience Karla Marquinez...I was in the dealer today. I was an awesome experience. GREAT COSTUMER service. She was very charming, diligent, quick and very cha Karla Marquinez...I was in the dealer today. I was an awesome experience. GREAT COSTUMER service. She was very charming, diligent, quick and very charismatic. If I knew the dealer and Karla before I would have never gone to HONDA... I am so happy with this folks..Love them. More
by Eshu
Employees Worked With
Karla Marquinez
April 12, 2019
Deceiving after years of trust Always bought my cars there and service them, never had problem with them, after I bought my 2018 Rogue, the 2nd oil change they told me I needed air Always bought my cars there and service them, never had problem with them, after I bought my 2018 Rogue, the 2nd oil change they told me I needed air filter and log cabin filter. As a former goodyear mechanic, I mentioned to them I will changed both filters that didn't need to change them. The next oil change, they said I voided my free oil change policy, just because I change my own air and cabin filter, which I didn't need.. I have them to replace next time because they were still good... My next car I will buy or lease will be in Nissan World, back to my original dealer... More
by Enrique63
Employees Worked With
Dave Tober, Rich Padilla
April 12, 2019
Horrific Experience I don't think I can adequately express my anger and frustration with this dealership... it has been an absolute nightmare dealing with them, and I wis I don't think I can adequately express my anger and frustration with this dealership... it has been an absolute nightmare dealing with them, and I wish I had never done business with them in the first place. I leased a new car with them, it was a gift for my mother. I live in NYC so I never had to buy or lease a car before. The paperwork was drawn up, I was told I needed $2,000 down, but then when the contract was drawn up it stated $1,000 down, yet they demanded the $2,000 we had discussed. Did they just pocket the extra $1,000? It was not reflected on my contract. I found out, later, that my mother would have to be on the registration to have the car insured under her name, which I had not known. The broker and the dealer knew my situation, yet no one had thought to mention anything about it. I took delivery of the car, my $1,000 vanished into thin air, and when I called the dealership to try to fix the problem, I was hung up on, multiple times. I would be on hold for 20 minutes at a time, and then hung up on, even after explain my situation. It's hard to believe this whole experience was little more than a money grab. Absolutely ZERO customer service, not even the illusion of any. They took my money, locked me into an iron-clad lease, what incentive do they have to provide any customer service anyway? I am horrified by the service at Rt 22 Nissan, I have never experienced anything so discouraging and frustrating. I have been completely disregarded by these people, all because I wanted to get my mother a new car. More
by OXMIKEYD
Employees Worked With
Eddie Perez
April 11, 2019
Great service center to get your car inspected Great staff warm welcome and great customer service from the representative that I work with, comfortable customer lounge to wait for your car I would Great staff warm welcome and great customer service from the representative that I work with, comfortable customer lounge to wait for your car I would definitely come again to this service facility , I would recommend to family, friends and others thank you for great service at your facility More
by Gary
Employees Worked With
Chris , Alicia King, Anthony Lopez, Angelica Giuffre
April 09, 2019
Purchasing a new car. We couldn't ask for a better sale person like Dana. She very polite and professional and she answered all of our questions. She went above and beyond We couldn't ask for a better sale person like Dana. She very polite and professional and she answered all of our questions. She went above and beyond to make sure that we were happy. She definitely made the experience great and she the reason why we purchased our new car Thank you. LM More
by calie,cat187
Employees Worked With
Dana Sisakova
April 08, 2019
Expensive! $756 brakes $207 brake fluid If you can and want: $900 wheels $150 Alignment $60 battery service $50 oil change (some times is free if you talk $756 brakes $207 brake fluid If you can and want: $900 wheels $150 Alignment $60 battery service $50 oil change (some times is free if you talk about this or they don’t tell you nothing!) So, if you want you can get the same services and quality by 50% less guaranteed!!!!!! Requested the fix or adjust the rear camera in guarantee and still the same “Black and white” screen or full black!! Crazy! Thanks!! More
by fgonzeyes
Employees Worked With
Nick Roberts
April 08, 2019
Oil change Since I haven’t do the 3,000.00 mile I didn’t qualify for the oil change for life and i wasn’t inform upfront Since I haven’t do the 3,000.00 mile I didn’t qualify for the oil change for life and i wasn’t inform upfront More
by AINET.FUENTES
Employees Worked With
Chris Service Rep
April 08, 2019
Good and professional service The service center was professional and very accommodating. They were able to resolve a battery and electrical issue with my vehicle. I would recommen The service center was professional and very accommodating. They were able to resolve a battery and electrical issue with my vehicle. I would recommend anyon. More
by ALONZOHALL87
Employees Worked With
Carlos Freitas
April 06, 2019
Good experience Karla es una vendedora muy amable y dispuesta a complacer tus requerimientos. Fue realmente muy agradable ser atendida y hacer negocios con ella. No Karla es una vendedora muy amable y dispuesta a complacer tus requerimientos. Fue realmente muy agradable ser atendida y hacer negocios con ella. No duden en contactarla. More
by Ghabbyg
Employees Worked With
Karla Marquinez
