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Empire Nissan of Hillside
Hillside, NJ
4,705 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,705 reviews
January 28, 2019
Friendly staff karla was very kind and friendly went out her to make sure i made the right decision she understood the main things i was concerned about it was a gre karla was very kind and friendly went out her to make sure i made the right decision she understood the main things i was concerned about it was a great experience overall thank u. More
by Adi
Employees Worked With
Karla Marquinez
January 26, 2019
Nissan Service has gone down Finally got my car back after they replaced my transmission and my brother immediately notices the alignment is off, he takes it back the next day and Finally got my car back after they replaced my transmission and my brother immediately notices the alignment is off, he takes it back the next day and of course he needs to pay for a wheel alignment, to me it seems purposeful. First the car was in the shop for 27 days got 1 call from the advisor after 25 days of reaching out and getting the run around or curt responses. I am truly disappointed with Nissan, the advisor Nicole with her horrendous customer service skills, with the manager for not even attempting to rectify the issue. This needs to be addressed by Nissan Service immediately. Learn from your mistakes instead of allowing your employees from Managers to cleaning crew to think any of this is acceptable. the same treatment we got when we purchased the car should be the same treatment we get when we are SHELLING OUT THOUSANDS in the Service Dept. Warranty or Not. More
by B Jordan
Verified CustomerEmployees Worked With
Nicole Troncoso
January 26, 2019
Jake is the best Jake and cesar were amazing. I would recommend anyone to ask for Jake. He is very professional and knowledgeable on the product. Thank you Jake! Jake and cesar were amazing. I would recommend anyone to ask for Jake. He is very professional and knowledgeable on the product. Thank you Jake! More
by Janielt18
Employees Worked With
Cesar Hurtado, Jake (Jacob) Tapia
January 26, 2019
Awesome experience It was awesome & I’m grateful she helped me when no other dealer did. Dana it’s very good she went above & beyond. Best sales person I ever got. It was awesome & I’m grateful she helped me when no other dealer did. Dana it’s very good she went above & beyond. Best sales person I ever got. More
by Chendo92
Employees Worked With
Cesar Hurtado, Dana Sisakova
January 25, 2019
car service I will recommend Nissan but not Route 22, poor customer service.i was called saying that my car was ready for pick up, when I got there the car was no I will recommend Nissan but not Route 22, poor customer service.i was called saying that my car was ready for pick up, when I got there the car was not ready and no one could give me a proper explanation why I was called saying to pick up my car. I ask for the manager and he explained to me what maybe the mistake. Employees needs proper training on customer service. More
by BeautiP
Employees Worked With
Nicole Granados, Anthony Lopez
January 24, 2019
Service Great facility! Very happy with everything. Krystal was awesome, will be returning for future services. Everyone here was extremely nice. Thank you Great facility! Very happy with everything. Krystal was awesome, will be returning for future services. Everyone here was extremely nice. Thank you for the wonderful amenities More
by KRYSTALCHV3
Employees Worked With
Vladimir Nastelon, Anthony Lopez
January 24, 2019
Service department I went over to service department for a interior cleaning on my Nissan pathfinder the attention was great but the service was badly done so I call th I went over to service department for a interior cleaning on my Nissan pathfinder the attention was great but the service was badly done so I call the service manager and he got resolved everything was good but I ended up spending an hour and half more. More
by Rajendra75
Employees Worked With
Rich Padilla
January 23, 2019
Awesome. The no-hassle sales technique, the unlimited access to new vehicles, the knowledge and congeniality of the sales staff -- all make for a pleasant expe The no-hassle sales technique, the unlimited access to new vehicles, the knowledge and congeniality of the sales staff -- all make for a pleasant experience. Never had a car buying experience that ended with group hugs! More
by CGPERRY0
Employees Worked With
Elio Ramos. How can you not have Elio listed? He's the reason I came back after 5 years!!!!!, Cassandra Rene, Vladimir Nastelon
January 23, 2019
Vehicle Service & Major Work Route 22 Nissan customer service, service advisor (Nicole Troncoso & Tom C.), mgr Anthony, & mechanics were able to work on my car and deliver it full Route 22 Nissan customer service, service advisor (Nicole Troncoso & Tom C.), mgr Anthony, & mechanics were able to work on my car and deliver it fully operational. The ONE IMPORTANT THING, you provided a Loaner while my vehicle was being service. That is number one in my book! I will come back to get my vehicle service and will purchase in the future another Nissan Vehicle from Route 22. Thank you for your service, hospitality, and accountability. More
by cebianchi
Employees Worked With
Anthony Lopez
January 23, 2019
Oil change Overall, the quality of the service is always good. The staff are cordial and always pleasant. The wait time is very good as well. We are very pleased Overall, the quality of the service is always good. The staff are cordial and always pleasant. The wait time is very good as well. We are very pleased with the services. More
by DMHUNTER_HUNTER
Employees Worked With
Rich Padilla
