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Empire Nissan of Hillside
Hillside, NJ
4,707 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,707 reviews
April 24, 2018
Rafael was fantastic !!! Rt 22 Nissan I just got a brand new Nissan at rt 22 Nissan in hillside New Jersey!! Rafael went above and beyond to accommodate me and give me the best deal ! He I just got a brand new Nissan at rt 22 Nissan in hillside New Jersey!! Rafael went above and beyond to accommodate me and give me the best deal ! He was profession and fantastic and I will be a forever customer just for him! More
by Dana456
Employees Worked With
Rafael
April 24, 2018
Had to have axle replaced month after purchase I had to call week later,because service didn't call me to tell me,part was there few days before I was told by my service tech the person who should' I had to call week later,because service didn't call me to tell me,part was there few days before I was told by my service tech the person who should've called me.4 months later the car has been back at service for the same problem 4 times. 2nd time there they call me & ask if the car was in an accident I asked why they get me the car had loose frame bolts which only could occur in an accident. I was given a ar fax with my purchase it said nothing if an accident. When they give e the car back in the report it says that the car might still have loose bolts on the frame. I don't understand why I was given a car that might still have lose bolts on the frame & that I might still be hearing noises. I don't understand why I was sold a car that supposedly passed a 150 points inspection. Yet the hood was very noticeably painted. I showed the manager CEASAR also the service manager & they both agreed yes it was painted. I asked CEASAR one the managers at Rt22 Nissan what he could do because I didn't sign a contract for a used car that was painted or had loose frame bolts. He asked me to come in here I am again at Nissan for the 6th or 7th time in 4 month One hour drive plus my dime and days off of work I come in we sit down he tries to put me in another vehicle Comes back to the table and says that it will cost me a 100 extra dollars out of my pocket If I wanted to get another Nissan Altima So reluctantly I said let me see what you have He says hes gonna bring out Nissan Altima for me to see when I go outside to my surprise I see a Nissan sentra my contract was for a Nissan Altima. This is my 4th purchase at this dealership and my worst experience I will most likely never come back here I feel like everyone that I've spoken to Wants to put me back into that vehicle The car has so much depreciation if I wanted to trade or sell that car in the future someone would have looked at the hood and I would have lost so much money on it. Is service department has had my car scuse me the car I was sold For the past a days and I haven't even gotten an update on it I've told everyone that I spoken to I cannot take this loss I did my part I signed the paperwork I read the carfax no accidents but Nissan didn't do what they were supposed to do when they took the car in to inspect it before selling it why should I be paying for the dealerships mistakes someone they're dropped the ball and Me and my family have to pay for I'm very hurt at the treatment I've gotten at the response at this situation I got today April 23rd 2018 And still I got no answer no one called me back not even a text message Unbelievable Very life changing wish for the better but one of the worst experiences absolutely top 5 so sad to say I hope who ever reads this looks my name up in the system and Gives me a call Melvin Vega More
by Melvin Vega
Verified CustomerEmployees Worked With
Chris service advisor/ tech
April 24, 2018
I had a bad experience that was addressed well I first had a customer service problem where I had been left with no car or way home.. I complained and was contacted by Service manager Cassandra Ren I first had a customer service problem where I had been left with no car or way home.. I complained and was contacted by Service manager Cassandra Rene.. She resolved the problem by reimbursing my charge and giving me a free oil change along with a heartfelt apology this made me very happy. More
by nysgirl6
Employees Worked With
Cassandra Rene
April 24, 2018
Dave Tober was exceptional and super friendly! Highky recom mend him for new car sales good guy. Who you work with really makes a difference so ask for only him :) mend him for new car sales good guy. Who you work with really makes a difference so ask for only him :) More
by JBOWMAN1122
Employees Worked With
David Tober, Dave Tober
April 23, 2018
Well attended.Im a very happy customer Mr.franklin was very polite and courteous love that he was able to answer my questions with no hesitation. If I had a choice I would like for mr zelay Mr.franklin was very polite and courteous love that he was able to answer my questions with no hesitation. If I had a choice I would like for mr zelaya to always help me . Thank you . Well appreciate. More
by Foreveryours 1208
Employees Worked With
Franklin zelaya
April 23, 2018
Took way to long I was told an hour and a half was my wait time, I waited close to 3 hours. I watched my car sit for an hour before it was taken to service area. I was told an hour and a half was my wait time, I waited close to 3 hours. I watched my car sit for an hour before it was taken to service area. More
by ANGELLAALEX4
Employees Worked With
I don't know their name
April 22, 2018
Great experience Had an awesome lease experience working with Rafael Rios. He was directed and followed through on his promises. Would recommend working with him and t Had an awesome lease experience working with Rafael Rios. He was directed and followed through on his promises. Would recommend working with him and this dealership. If you are in the market for a vehicle check him out. More
by Dabobb3
Employees Worked With
Rafael Rios
April 20, 2018
Very good service, since I made the appointment. I have been on this location on the last two services for my Nissan Rogue. The rating was given for the good service provided to me. I would recommend I have been on this location on the last two services for my Nissan Rogue. The rating was given for the good service provided to me. I would recommend this to friends and family. More
by AGENT1110
Employees Worked With
Franklin Zelaya
April 20, 2018
Awesome Always a pleasant experience! I've been a customer of Rt.22 Nissan for the past seven years and I'm always treated like royalty. From the sales dept. Always a pleasant experience! I've been a customer of Rt.22 Nissan for the past seven years and I'm always treated like royalty. From the sales dept.to service dept. you will always get quality service! More
by J.HOLMES.66
Employees Worked With
Jake
April 20, 2018
I'm a regular I love getting my car serviced at the dealership. I love that they work with us regarding price to continue the proper servicing. More discounts shou I love getting my car serviced at the dealership. I love that they work with us regarding price to continue the proper servicing. More discounts should be offered to loyal customers. More
by EPICFEVER
Employees Worked With
Someone new
