Empire Nissan of Hillside | Page 406

06/18/2015 I don't know where to start but this place just car about your money. I bought my car from them, every oil change i went here. One of the oil change t I don't know where to start but this place just car about your money. I bought my car from them, every oil change i went here. One of the oil change they crack my car`s oil pan strip, and now they deny. Service adviser( Vincent) he has really attitude problem. Manager of the department, he just keeping saying" you have to pay" you have to pay". If i need to pay, i will pay no worries but listen to customer first. After they listen to you, they are looking at your face speechless.And Service manager said that" i have to run this place, it doesn't work that way" Is that really costumer service skill? or are they really care about us? or they really focus on customer satisfaction? By the way anytime you go there, just be ready that you will waste at least 2 hours of your life for any single service check.... More

Very good experience no headaches straight to the point. Great experience dealer Gary was great told us everything was straight to the point. Would recommend him to anyone really nice guy. This dealership kn Great experience dealer Gary was great told us everything was straight to the point. Would recommend him to anyone really nice guy. This dealership knows how to treat the customers. More

Awesome Service We were very pleased with the service the staff provided. Naeem help us choose our Car. we were there for a long time but drove out very happy. We were very pleased with the service the staff provided. Naeem help us choose our Car. we were there for a long time but drove out very happy. Lisa More

great experience!!! I liked everything in this dealership. The music playing in the main showroom might of been a bit quieter, but this is a minor inconvenience. You guys I liked everything in this dealership. The music playing in the main showroom might of been a bit quieter, but this is a minor inconvenience. You guys rock! ps: oh, and Google Maps on my phone shows that this place is permanently closed.. you might want to fix this:) (Android 5) More

Great Experience Route 22 Nissan is an great facility. The moment we walked in we were welcomed and taken to a table to sit. Our sales person Steven Perez was absolute Route 22 Nissan is an great facility. The moment we walked in we were welcomed and taken to a table to sit. Our sales person Steven Perez was absolutely amazing. He took the time to listen to our needs & wants before he began to talk about what they could offer. Although the process was long not once did we feel like our time was being wasted. We could clearly see that Steven was doing everything he could to make sure that we not only got the car that we wanted but got the best price possible. We will definitely be coming back to visit Steven when we start looking for a second car. He is an amazing asset to the company and we wish him nothing but success in his career. More

Great customer service .. Specially Gary's salesman... The whole transaction went smooth and quickly... I'm happy! Would recommend this dealer to anyone who's looking for a .. Specially Gary's salesman... The whole transaction went smooth and quickly... I'm happy! Would recommend this dealer to anyone who's looking for a new or used nissan... More

WONDERFULLY RELAXING!! The staff was amazing and my sales rep David took great care of us! He really listened to what we were looking for and made us very happy customers!! The staff was amazing and my sales rep David took great care of us! He really listened to what we were looking for and made us very happy customers!! I feel comfortable and confident about the decision we have made because our responsibilities were explained well and it seemed like a win:win deal! I have already recommended my family and friends to Route 22 Nissan! Thank you for exceptional service! More

My Recent Experience @ Route 22 Nissan My salesperson was Gary. He was extremely helpful when it came to selecting a vehicle that would fit my family size. He went above and beyond to make My salesperson was Gary. He was extremely helpful when it came to selecting a vehicle that would fit my family size. He went above and beyond to make sure I was completely satisfied. I would definitely recommed route 22 nissan as well as Gary to anyone looking to purchase a vehicle. More

Worst Experience Even prior to buy car from here, i have worst experience. Here is the story begun I visited this dealer at 03/21 to buy New SUV Rogue 2015, I gav Even prior to buy car from here, i have worst experience. Here is the story begun I visited this dealer at 03/21 to buy New SUV Rogue 2015, I gave my all preferences to my sales reperentivie (Clay Roca) as follows. Model: Nissan Rogue SV Package: Family Package + Premium Package + Exterior color Black + Interior color Almond. Clay told me, they don't have this configuration at their inventory but need to search. After search he found one car with same configuration with another dealer. But this car is having extra accessory of cost $1250. After negotiation we finalized the deal and i paid $1000 as token money, i immediately told him, please book this car cause i don't want to lose it with this configuration. Clay the Sales representative told me that we will get this car in couple of days. Everything is fine till here. Now the issue started, After 2 days at 03/23 Clay called me and said, "The Black color is sold and they don't have this color anymore with other dealers also". Oh dam, why i signed purchase order if i am not going to get this configuration, really hard for me. He offered me another color "Silver" which i rejected to get. Nothing happened for next two days till today, I called Clay so many times, and he neither picked the phone nor called me back with status. “Really frustrated" Then i called to Sales Manager, The guy Howard Newman straight away told me that they had not promised me to give that color, Oh man, i completely stuck now. He offered me the same "Silver" color. I planned to get this Black color only because my wife wants it and i want to give present to her on her birthday. These both guys have screwed my whole fun and now i have to get car with different color. Apart from this, The car which i finalized was having accessory worth $1250. The new car is having accessory worth $555. Bad part, these guys don't want to reduce the price itself. Oh man, really unprofessional behavior from Route 22. Surely i will not buy my next car from Route 22 Nissan. More

Purchased a 2014 Nissan Sentra I was thoroughly satisfied with my purchasing experience. Harold Pierre, my sales associate presented me with an extraordinary deal that allowed me to I was thoroughly satisfied with my purchasing experience. Harold Pierre, my sales associate presented me with an extraordinary deal that allowed me to obtain a vehicle quickly, as well as at exceptionally reasonable price. The management allowed me to obtain the vehicle with no money down, take advantage of a factory rebate, and sell me a vehicle with more options that I could possible dream of when considering buying the vehicle. This is the second time my family purchased a vehicle with Hillside Nissan, and we thoroughly satisfied on each occasion. Hillside Nissan, you have a customer for life, and I will sing your praises to all of my friends and family. Thanks so much for your great service. Saladin Glanton 3/4/2015 More