Empire Nissan of Hillside

Excellence The customer service I received from Gary was exceptional and excellent. I'm also very satisfied with my Pathfinder, and with Gary's help I was also a The customer service I received from Gary was exceptional and excellent. I'm also very satisfied with my Pathfinder, and with Gary's help I was also able to choose the model that gave me the most for my money! Gary was also very knowledgable on the vehicle and he was the first sales person that took the time to give me a brief tutorial of the vehicle which was very helpful and significantly decreased my reading time of the manual. Thank you All at Rt. 22 Nissan for making my purchase such an easy! Laurel More

Thank you Route 22 Nissan I recently purchased a Super Black 2013 Nissan Altima SV from Route 22 Nissan. Prior to making my final decision to purchase this exact car from this I recently purchased a Super Black 2013 Nissan Altima SV from Route 22 Nissan. Prior to making my final decision to purchase this exact car from this exact dealer, I spent a lot of time traveling from dealer to dealer negotiating to buy this car. During my time I have come across several different types of salesman and managers. The majority of them were not very helpful or knowledgeable and I felt like they were trying to get over on me. A couple were honest but were asking just a little to much, others spent a lot of energy convincing me I was getting a good deal (then I showed them the same car for $2,000 less, only a further drive). Route 22 Nissan was different, once I arrived I met my product specialist Nicholas Condito. We sat down and he explained everything I needed to know to buy a car. From that point on I knew that this dealership did things differently. He explained all the differences between their dealership versus others. Listening to that speech alone was worth the trip to talk to Nick. Not only did I walk away with a car but I also left with a better knowledge of how dealerships operate. After the conversation I know this dealerships business model is unlike any others , it is one that benefits the customer. I strongly believe other dealers should adopt there model. One fact I like about Route 22 Nissan is their “true price” model. Like I said before I did a lot of research on the car I wanted to buy so knew how much the car should cost based on cars with similar trims, mileage, etc… and once I knew they had that car, for that price I knew I was getting a great deal. There was no need to ask for a lower price because from all the dealers I researched in a 100 mile radius this was the “true price”. It is because of their true price business model felt great after I purchased the car. I didn’t wake up in the morning thinking… Could I have talked him down more??? So I would like to say thank you very much to everybody from Route 22 Nissan. More

Professionalism at its finest! My experience with Ronald Villatoro was phenomenal! I wasn't sure if I wanted a Nissan, but after speaking with Ronald the first time and then coming My experience with Ronald Villatoro was phenomenal! I wasn't sure if I wanted a Nissan, but after speaking with Ronald the first time and then coming back to see him the choice was clear. His no-haggle approach & professionalism made the process extremely smooth and stress-free. I am very happy with my new car and I will definitely recommend everyone to see Ronald!! More

True blue friend Genuine, caring, wants his clients happy! That's what he did. He bent over backwards for me. He's the ultimate best. Nissan must keep him. Genuine, caring, wants his clients happy! That's what he did. He bent over backwards for me. He's the ultimate best. Nissan must keep him. More

Great,fast knowledgeable,service I have been saving for my car for a while ..came too route 22 Honda lost 6 hours of my day there and they couldn't help me. So I decided to go to Niss I have been saving for my car for a while ..came too route 22 Honda lost 6 hours of my day there and they couldn't help me. So I decided to go to Nissan and try my luck.. Kenny greeted me with a smile and showed me the new way to buy cars. Gus did my paperwork I was in and out within 1 and a half hours !!! I couldn't believe it I was so happy thabk you Nisan ! More

First time car buyer experience My husband and I were looking around for a car and had gone to different car dealerships and spoke to different sales specialist. Derrell's service is My husband and I were looking around for a car and had gone to different car dealerships and spoke to different sales specialist. Derrell's service is outstanding out of all the sales rep we had spoken with.Mr. Patterson was very easy going and helped out alot showing me the cars in the lot numerous times despite the freezing cold weather. He also took the time and effort to find and contact me to make sure i didnt miss out on great deals. (They have very competative deals that other car dealerships cant match.) It was a pleasant visit/deal experience for a first time car buyer and would recommend him to other car buyers. More

Great experience ! Great experience at route 22 Nissan. Compared to other dealers I visted they made buying my first car simple and easy. The sales man devin was a great Great experience at route 22 Nissan. Compared to other dealers I visted they made buying my first car simple and easy. The sales man devin was a great help never pressured me and explained everything very well. I would recommend this dealer and devin to anyone I come across looking to buy a new vechicle. More

Best dealership ever! We've leased 4 cars from them and will only go to them! Dave Tober is our go to guy, very honest, upfront, very nice guy, makes the cringe worthy expe We've leased 4 cars from them and will only go to them! Dave Tober is our go to guy, very honest, upfront, very nice guy, makes the cringe worthy experience of getting a car an absolute pleasant time. Will always keep on recommending them!! More

Great Experience This was my first time ever purchasing a vehicle and I am so happy that I walked into Route 22 Nissan. Naeem Sheikh made sure that I had the best expe This was my first time ever purchasing a vehicle and I am so happy that I walked into Route 22 Nissan. Naeem Sheikh made sure that I had the best experience ever! He was so caring and provided unbelievable guidance. He listened, shared his opinion while making sure that my voice was heard. Although I spent hours there, he made sure that I was comfortable and cared for. After several hours, I left with my dream car and a new friend in Naeem. I am very pleased with my purchase and the great service that I received. More

Awesome sales department! After doing extensive research to decide on the car I wanted I visited several dealers in my area to inquire about the availability of the exact car I After doing extensive research to decide on the car I wanted I visited several dealers in my area to inquire about the availability of the exact car I wanted. None put forth much effort to find me the car. Calls, texts and emails were not returned for days if at all. I wanted a 2015 Nissan Juke SL, in a specifc color, but that year and model were just being released, so availability was limited. My husband finally decided to do a search on the Nissan site and found it at a dealership an hour and a half from my home, something my local dealerships could have done but couldn't be bothered about. We called to verify that the car was on the lot before we made the trip there. From that first call until our return trip to the dealership ( to have a spoiler installed) the sales department has been wonderful! We were greeted the second we stepped out of the car by someone simply throwing garbage in the dumpster. When we walked inside we met several members of the staff, all of whom were friendly and welcoming, all before even meeting our salesperson, Derrell Paterson. Derrell was great. He listened to what we wanted and did everything in his power to make the process quick and painless. We have had plenty of experience with dealerships in the past, and have walked out of many simply because the salesperson didn't listen to our needs and wants, or tried to play the usual dealership games. Derrell didn't try to talk us into extras or make the negotiation process a battle or any of the other nonsense that often comes along with buying a new car. He heard everything we said when we first sat down together and remembered it straight through to the end. The car I wanted didn't have the floor and cargo mats that I wanted, so he offered to order those for me without charging extra, without me asking or having to bargain for them. The finance department was short staffed that day so we had to wait a while for that part of the transaction, and Derrell kept us informed of the progress, and tried to get other things done while we waited, like transferring our stuff from the trade in to the new car, and going over the features, etc. He ended up having to stay 2 hours late because of our sale, but did so without hesitation or complaint. Derrell called me a day or two after that to check in and see how I liked my car. He has also checked in via email as well. I had ordered a spoiler over the phone the next day and Ishmael was very friendly and helpful with the ordering process. I also spoke to someone else in the service department to discuss the cost of having it installed and was quoted a price. When we went to get it installed, Derrell had my new mats waiting for me, knowing we would be in for the install. Since I had wanted special mats in color, the cargo mat had unexpectedly not been included in the set. Again, without hesitation, Derrell fixed the error and ordered the cargo mat, this time out of his own pocket! The service department, including its manager, tried to charge double the quoted price to have the spoiler installed. They insisted the quoted price was wrong. My husband went over to the sales department and spoke to one of the sales managers, who took care of that issue for us without hesitation, argument or any further problem. The quoted price was honored. Although we had a few obstacles in this process, which are to be expected when buying a new car, all problems were handled professionally and efficiently and to our satisfaction without major headaches or battles by our salesperson, Derrell Paterson, and the sales staff at Route 22 Nissan in Hillside, NJ. If I am ever in the market for another Nissan, or know someone else who is, I would definitely say this dealership is worth the drive! More