Empire Nissan of Hillside - Service Center

I made an appointment but they said it will still take all day. My car had a check engine light on, and took it to my local mechanic who printed out the issue. When I brought it to Nissan, they still char all day. My car had a check engine light on, and took it to my local mechanic who printed out the issue. When I brought it to Nissan, they still charged me $130 just to tell me what my mechanic said. When I declined the $800 work, they tried to scare me saying that something might go wrong with the car while on the road and ruin it permanently. I asked my local mechanic and they said they're bluffing and it's far from the truth. Seems very sketchy place. I understand they need business right now, but I would rather go to an ethical dealership who will not take me for a "ride". I would not return here, let alone even consider buying a car here. But in their defense, they were pleasant when they were trying to rob me. They get an extra star as a result. It cost me $130 to find all this out, so I guess it was worth it in the long run. More

I always get done everything I needed. It is always done correctly and on time. The outreach when they have the car if I need anything or have questions makes it great. Ty guys. Your the best! correctly and on time. The outreach when they have the car if I need anything or have questions makes it great. Ty guys. Your the best! More

Everything was fine, the waiting time and the service was wonderful. I like the service, Mr Isaiah was very friendly, polite and helpful. Thank you for the service. was wonderful. I like the service, Mr Isaiah was very friendly, polite and helpful. Thank you for the service. More

Nicholas was amazing. He really took care of me and my car service needs. He’s polite and very helpful. He always kept me updated throughout the day and very honest. car service needs. He’s polite and very helpful. He always kept me updated throughout the day and very honest. More

The salesman I worked with was very respectful and helpful. He kept me up to date with every step my car underwent during its repair. Patrick Bruno is an absolute delight to work with. helpful. He kept me up to date with every step my car underwent during its repair. Patrick Bruno is an absolute delight to work with. More

Everything was great. Came in for a spare key and Patrick Bruno went above and beyond to help me out swiftly. He did extra diagnostics on my car to make sure every thing was in great shape without me asking Bruno went above and beyond to help me out swiftly. He did extra diagnostics on my car to make sure every thing was in great shape without me asking More

Love the hospitality that Dana gives all her customers absolutely great service she is the best route 22 Nissan is a great place to get a car absolutely great service she is the best route 22 Nissan is a great place to get a car More

They did a great job working on my vehicle, the only problem was that it took then too long for them to complete the job, over 3 hours was a bit much, especially since I had to wait in the dealership. problem was that it took then too long for them to complete the job, over 3 hours was a bit much, especially since I had to wait in the dealership. More

Customer service was excellent. Dana is the best service advisor at Rt 22 Nissan. Personable, explains car issues thoroughly and transparent with costs. Communication is effective throughout the process as advisor at Rt 22 Nissan. Personable, explains car issues thoroughly and transparent with costs. Communication is effective throughout the process as well. More

I came in for the first maintenance after purchase. . They did the maintenance like professionals. They informed me that the tool for removing the self locking lug nuts was missing. They said that it was They did the maintenance like professionals. They informed me that the tool for removing the self locking lug nuts was missing. They said that it was sales responsibility. The Service Dept head said he would get in touch with Sales. When he got back to me, he said to drop by anytime and they would switch out the self locking lug nuts for regular ones should I need to change a flat. I have not had time to do so yet. I will be more than happy to change my review when the problem regarding the missing lug nut tool is addressed by someone at the dealership and I am provided with the missing tool. Apparently, someone dropped the ball somewhere between Service and Sales. Ultimately it is the Dealership's responsibility to make good on this glaring oversight. In the interim, I will be taking any future maintenance needs to my local mechanic. My experience supports the old adage generally about building contractors: Once they have your money, all promises are off! More