Empire Nissan of Hillside - Service Center

Scammers Brought my car for a loose heat shield, and svcs engine light, the service rep have me sign an estimate, but won't give a copy, I reminded him of noi Brought my car for a loose heat shield, and svcs engine light, the service rep have me sign an estimate, but won't give a copy, I reminded him of noise from the loose shield, dont worry he says that's part of the service, 1, & 1/2 hour later, rep told me my car was ready, charged me $1100 and change, paid with my CC.took my car everything seemed fine, headed home, 20 minutes later the rattling noise was back, and so was the service eng light, brought my car back the next weekend, got a different rep. He charged me $140 to put car on computer, another scam! Anyway I okayed it, the results, Carbon in throttle chamber, and the heat shield rattling? Oh yeah, we cant remove them, they rusted loose, to repair all that another $480 dollar, at this point I said dont fix it!!, he said oh you could take it down to the muffler and brake shop and have them spot weld it on for you, really?? After i already paid you for all that, well it does not say so on your estimate! I took my car home read the manual, it said service engine sign on "LOOSE GAS CAP". Tightened gas cap, drove a few miles, NO MORE SIGN", Few days later I jacked up my car and wired up the loose heat shield, no more rattle!! If you talk to these guys, ROll THE VIDEO!! More

Oil change A little lengthy, but def a good experience. My advisor was nice and attentive. Made me feel comfortable and all! Although 189.99 for a brake fluid ch A little lengthy, but def a good experience. My advisor was nice and attentive. Made me feel comfortable and all! Although 189.99 for a brake fluid change is rediculous! More

Quick and very professional From the moment I drove up I was greeted by a friendly young man. He immediately explain what I need to go and directed me to the correct area in side From the moment I drove up I was greeted by a friendly young man. He immediately explain what I need to go and directed me to the correct area in side to be service by an awesome staff Thank you all. More

Service I have been a very loyal customer for over 3 years. This is by far the worst service I have ever received. There was a tremendous lack of communicat I have been a very loyal customer for over 3 years. This is by far the worst service I have ever received. There was a tremendous lack of communication. My car was in your service care for well over 3 weeks and its competition time had been pushed back on numerous occasions without any explanation nor was I notified at any point. I reached out to my service provider many times over the course of time and my calls and messages were not returned. This has been a great ordeal and a grand inconvenience, as I was not able to make it to work on some occasions. In addition, there was a huge lack of honesty regarding details on my cars diagnostics. More

Car repair My check engine light was on and I brought my 2016 Altima in for service.. I was later informed what was needed to be repaired... a sensor, front brak My check engine light was on and I brought my 2016 Altima in for service.. I was later informed what was needed to be repaired... a sensor, front brakes, spark plugs, oil change... a lot... I will come back to have tires and wheel alignment done... More

Non thorough service This is my second experience that the service center has not been through with my car service. I had to return the next day for additional service in This is my second experience that the service center has not been through with my car service. I had to return the next day for additional service in this past visit which is VERY annoying More

Horrible Waited 3 hours for an oil change & filter because they didn’t have it in stock. Which I don’t think it’s fair when I made an appointment and they shou Waited 3 hours for an oil change & filter because they didn’t have it in stock. Which I don’t think it’s fair when I made an appointment and they should have the parts already... More

Long Wait I dont know if it’s the day I went, but my car took approximately 2 hours 45 minutes to be completed. Usually it takes a little an hour. I just would I dont know if it’s the day I went, but my car took approximately 2 hours 45 minutes to be completed. Usually it takes a little an hour. I just would have appreciated periodical updates. More

Service reviw Brought vehicle back protective flap for oil pan was left hanging. Flap was replaced in a timely manner. I was given updates as i waited. Service rep Brought vehicle back protective flap for oil pan was left hanging. Flap was replaced in a timely manner. I was given updates as i waited. Service rep was friendly and professional. More