Empire Nissan of Hillside - Service Center

Waist of time I drop my car off on a Friday morning for a diagnostic court on Monday morning was told that there were issues with the transmission went to dealershi I drop my car off on a Friday morning for a diagnostic court on Monday morning was told that there were issues with the transmission went to dealership on Monday then I was told the diagnostic had not been done on my car More

Very friendly staff, very nice and respectful The staff was very respectful, a very great service, everything the car needed with the pricing was explained, staff was patient overall a great exper The staff was very respectful, a very great service, everything the car needed with the pricing was explained, staff was patient overall a great experience! More

Lacking better training on new service consultant hires Patrick in the Service Dept. was very polite and welcoming. However, he came across a bit rough on the edges in his knowledge of service needed on my Patrick in the Service Dept. was very polite and welcoming. However, he came across a bit rough on the edges in his knowledge of service needed on my vehicle. He had a difficult time explaining what was needed in the current service and the timeline on what is needed based on the millage. I feel new hires need better training. More

Customer service was good I’m not happy that my driver side door panel was not place back properly!!! I reported it and it was fixed not properly again now my window doesn’t wo I’m not happy that my driver side door panel was not place back properly!!! I reported it and it was fixed not properly again now my window doesn’t work properly and panel where the controls for windows are lose I’m do disappointed that I don’t even want to be bother with taken my vehicle back! More

Quick service nice staff made sure I understood my options. Staff, like I said, was very helpful. Also, the location is convenient. Would go again service nice staff made sure I understood my options. Staff, like I said, was very helpful. Also, the location is convenient. Would go again More

Dissatisfied I went in for a known extended warranty for the transmission. Dealership stated it would take 3 days, but without looking me in the face, said there a I went in for a known extended warranty for the transmission. Dealership stated it would take 3 days, but without looking me in the face, said there are no loaner vehicles available. Mind you, while I was there, people returned loaners (just so happened to be white). After 2 days I was called and told that the vehicle showed no codes and they were unable to duplicate the symptoms. The next day, I had to demand a tech ride with me. He drove. I notice my mileage hadn't changed much at all. The vehicle was seemingly in the same spot that they had parked it before I left. The tech drove the vehicle and I didn't notice it, but it's something that you can feel as a driver pushing the gas pedal and not getting any acceleration, but as a passenger, you may not feel it. They wanted to charge me their diagnosis fee, but I had to request that be waived. On my way to work the vehicle hesitated once. On my way home from work it did it three times. I have no confidence in this dealership. Enterprise Rental Company employees were surprised that they even received the possible reimbursement referral. That was a payment of $35 although their discounted rate was $50. So I would still have to pay out of pocket if they did honor the reimbursement, which they did not. More

Great customer service! Since from the beginning up to the end the visit to the Service Department was great. The advisor - Daniel Harden, was very knowledgeable and show a g Since from the beginning up to the end the visit to the Service Department was great. The advisor - Daniel Harden, was very knowledgeable and show a genuine desire helping me taking a good care on my vehicle . More

Bought a Honda from Joe Cav Went into route 22 nissan today to buy a car. Joe Cav immediately approached us and was helpful from the very start. We ended up buying a Honda and co Went into route 22 nissan today to buy a car. Joe Cav immediately approached us and was helpful from the very start. We ended up buying a Honda and couldn’t be happier! More

Excellent service Person in charge Patrick was very professional and efficient. The service was very good and on time. Also the price was not bad. Very recommended. Person in charge Patrick was very professional and efficient. The service was very good and on time. Also the price was not bad. Very recommended. More

Honestly Joe Cav amazing!!! My sales representative was great , the whole process was painless and I totally recommend going to see Joe Cav at Route 22 Nissan !! Joe Rocks My sales representative was great , the whole process was painless and I totally recommend going to see Joe Cav at Route 22 Nissan !! Joe Rocks More