Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Empire Nissan of Hillside - Service Center
Hillside, NJ
2,626 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,626 Reviews of Empire Nissan of Hillside - Service Center
Sort by
May 13, 2019
Service Dana was fantastic..service excellent. She went over everything and was very very pleasant. Makes it easy to being car in for service as always. Dana was fantastic..service excellent. She went over everything and was very very pleasant. Makes it easy to being car in for service as always. More
by SOMEDAY805
Verified CustomerEmployees Worked With
Dana Sisakova
May 13, 2019
Excellent customer service Winston was very helpful and knowledgeable. He kept me informed about my vehicle while I left the premises. He discussed the services the mechanics s Winston was very helpful and knowledgeable. He kept me informed about my vehicle while I left the premises. He discussed the services the mechanics suggested for my vehicle as well. He was very friendly from the start of the conversation. More
by SUGGS.EMERCHA
Employees Worked With
Winston
May 13, 2019
My oil change was quick I went in for a oil change & I was pleasantly surprised that I didn't have to wait a long time. It didn't tie up my day & I was able to enjoy the rest I went in for a oil change & I was pleasantly surprised that I didn't have to wait a long time. It didn't tie up my day & I was able to enjoy the rest of my day More
by KKAMAL524
Employees Worked With
Christopher Grana
May 11, 2019
The service rep was excellent. The service rep r helpful and polite.The wait time for certain services is not so long.Courtesy rides r available if you need one. The service rep r helpful and polite.The wait time for certain services is not so long.Courtesy rides r available if you need one. More
by RUQUAYAH
Employees Worked With
Isaiah Groomes and Christopher
May 10, 2019
The best Talk about service everyone at route 22 Nissan was awesome. I totally recommend this service department I will always come to route 22 Nissan very pro Talk about service everyone at route 22 Nissan was awesome. I totally recommend this service department I will always come to route 22 Nissan very professional More
by PDHDCD71
Employees Worked With
Nick Roberts
May 10, 2019
Thank you! My service advisor Winston was wonderful, very helpful and patient ! 10/10 would come to him for help again, and I most definitely will be! My service advisor Winston was wonderful, very helpful and patient ! 10/10 would come to him for help again, and I most definitely will be! More
by Mrod4life
Employees Worked With
Winston
May 06, 2019
Lost free lifetime oil changes cause I found a cheaper place I bought a 2016 Toyota Corolla from this dealer about a year and a half ago and always went there to service my oil changes because I get them free fo I bought a 2016 Toyota Corolla from this dealer about a year and a half ago and always went there to service my oil changes because I get them free for as long as I own the car. I decided to go in on an early morning because my tire sensor came on the day before and I needed to get it filled with nitrogen. Unfortunately, my car ended up with a flat so I had it towed. When I first spoke with the service advisor, we agreed to change the one tire and I would get an oil change and he would looking into any maintenance issues because I my car was over 95,000 miles (I bought the car at 90,000) and if anything needed to be done we would go from there. I decided to go home because I had things to finish and it was going to take a while. I receive a call and the advisor says my second tire tread was low and that I would need a whole bunch of fluid replaced even though he said it wasn't necessary to get it done. I decide not to get it but went with getting the tires replaced. I received another call sometime later telling me that the sensor for my tired was broken but I told the advisor I would speak with my dad first before getting anything done and he said sure he would wait. At this point I did not think they replaced either tire as of yet. My dad wanted to go somewhere else for tires and told me to call and cancel on the tires but I was told that one tire had been replaced already and driven on and because of that the tires were already used. My dad decided to call a manager about the issue and my service advisor called me and said the only thing they could offer was the tire installation at cost, but my dad and I refused the offer, wanting to go somewhere else that would be for affordable. Long story short: I, a college student, refused to pay the exuberant amount of money they were charging for services and was told that because I "was poorly maintaining my car" would lose my oil changes. Tried calling the General Manager several times and have yet to hear back from him. Side note, the service advisor printed a list of issues with the car and everything was checked green (meaning excellent condition) except the two tires and the one was checked yellow. Never buying anything from here again. More
by ofmisadventure
Employees Worked With
Winston Robinson
May 06, 2019
Satisfying service visit Work was done as presented, Service Advisor, Winston, was exceptionally helpful and informative. Fully explained scheduled service and timing for futu Work was done as presented, Service Advisor, Winston, was exceptionally helpful and informative. Fully explained scheduled service and timing for future services needs. Cashier was helpful and pleasant. Over all a quick and good process. More
by EABRISBON
Employees Worked With
Winiston Robinson, Macerena XXXX
May 06, 2019
Routine service Very professional and the wait wasn’t too long. They send too many appointment reminders, but I guess that’s not really a bad thing. Very professional and the wait wasn’t too long. They send too many appointment reminders, but I guess that’s not really a bad thing. More
by amhurtado1101
Employees Worked With
Isaiah Groomes
May 06, 2019
Excellent Everyone was friendly and pprofessional. The service was quick. The Service area was clean. My consultant was knowledgeable he explained what was need Everyone was friendly and pprofessional. The service was quick. The Service area was clean. My consultant was knowledgeable he explained what was need and pricing.. More
by DAWNA571
Employees Worked With
I forgot his name..
