Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Empire Nissan of Hillside - Service Center
Hillside, NJ
2,626 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,626 Reviews of Empire Nissan of Hillside - Service Center
Sort by
December 04, 2018
Recall items fixed The car was ready quicker than estimated which I suppose is a good thing. My car was clean when I went to pick it up. The car was ready quicker than estimated which I suppose is a good thing. My car was clean when I went to pick it up. More
by JASY17
Verified CustomerEmployees Worked With
Nicole Granados
November 28, 2018
Too Long Brought a car in for its first oil change. Promised 45 minutes. After an hour I checked and saw car outside. No one could tell whether it was done or Brought a car in for its first oil change. Promised 45 minutes. After an hour I checked and saw car outside. No one could tell whether it was done or not. After another 30 minutes they finally found paperwork. Just simply too long for a simple job. More
by Leaser
Employees Worked With
isaih, Anthony Lopez
November 26, 2018
Bad attitude For a service department they do not care about the customer. Horrible experiences there. Fool me once... Why don’t the service department have a For a service department they do not care about the customer. Horrible experiences there. Fool me once... Why don’t the service department have a record of what I paid for? Why am I treated like a criminal? I need a lawyer with me to get an oil change? Really? More
by Jilted
Employees Worked With
I don’t remember
November 26, 2018
Excellent service, agcknoweledged my oil change needs. I have purschesed new vechile at a different dealership and received 1 year free oil change service. I had brought the vechile for first oil change to I have purschesed new vechile at a different dealership and received 1 year free oil change service. I had brought the vechile for first oil change to rat 22 Nissan who did agknoweledge the free oil change service without any problem. Excellent customer service. More
by GELMANRENATA9
Employees Worked With
Don’t remember, Rich Padilla
November 26, 2018
Recent visit to Rt. 22 in Hillside, NJ I visited the Rt, 22 Nissan service center on Saturday (11/24:18) after calling for an appointment just the day before. Pleasantly surprised, I was a I visited the Rt, 22 Nissan service center on Saturday (11/24:18) after calling for an appointment just the day before. Pleasantly surprised, I was able to make an appointment with just 24 hours notice. That made me happy! I needed a quarterly oil change and I also needed to get 2 new tires. My advisor, Nicole, was extremely helpful and I felt she had my best interest at heart. She wanted to get me taken care of and in the shortest amount of time possible. I got my car back in a reasonable amount of time which I was happy with. My only complaint is that the engine light was on when I went to leave. I’m not sure why that wasn’t discovered during my oil change. I notified Nicole and she had someone come and take a look at my car. A guy came and checked my car outside in the parking lot and told me that they could run a couple tests and to just sit tight. I waited for awhile but no one showed up, so I just decided to leave. Luckily, the engine light went off later that day. I’m very iffy about this service center other than the excellent service I received on Saturday. After visiting this center for several years for the same car, I wish my level of car had always been what Nicole offered on Sat. It’s bexause of the service center that I would not consider buying another car from this particular dealership. More
by CHRISTOPHER.HORTON
Employees Worked With
Nicole Granados
November 20, 2018
On time and great service I like dealing with Chris because he is always to friendly and professional. He ensures that your car needs are met and ensures that all that you say I like dealing with Chris because he is always to friendly and professional. He ensures that your car needs are met and ensures that all that you say is wrong with the car is all that’s wrong with it. After I received my car I noticed their was a sound coming from the steering wheel and I notified one of the guys and came to the car listened to the sound and he checked to see who my service advisor was. Chris told him have the mechanic check it before I left the lot. Great guy good service and seems really invested in his job and customers More
by Anonymous
Employees Worked With
Chris G
November 19, 2018
Great service, great advisors! The attentiveness that the advisor I see as well as the techs, second to none and I also have regular service performed at bmw for my wife’s car and t The attentiveness that the advisor I see as well as the techs, second to none and I also have regular service performed at bmw for my wife’s car and they can’t come close to the personal feeling you get when walking into the Rt 22 Nissan facility! More
by JOHNROMAN230
Employees Worked With
Nicole
November 19, 2018
Flawless Drive thru arrival Exited car with motor running Waited one hour in waiting area WiFi worked Nice seat near window Handed keys and diagnostics Drive thru arrival Exited car with motor running Waited one hour in waiting area WiFi worked Nice seat near window Handed keys and diagnostics Drove away with no extra charges. More
by None
Employees Worked With
Isaiah Groomes
November 19, 2018
Amazing Services and savings Sensational, affordable prices, There's cimpetency in This team, the technician was very cimpetent, the time that i waiting was very good, and courtes Sensational, affordable prices, There's cimpetency in This team, the technician was very cimpetent, the time that i waiting was very good, and courtesy and coffee and wifi More
by IVANBSIL37
Employees Worked With
Cassandra Rene
November 19, 2018
Servicing the car Car needed oil change and servicing which was done according the report. However, they forgot to remove the "Maintenance and/or Oil Change sign. Thank Car needed oil change and servicing which was done according the report. However, they forgot to remove the "Maintenance and/or Oil Change sign. Thank you. More
by CFOR512
Employees Worked With
Nicole Granados, Anthony Lopez
