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Empire Nissan of Hillside - Service Center
Hillside, NJ
2,626 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,626 Reviews of Empire Nissan of Hillside - Service Center
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November 08, 2018
The employee are professional and reliable Because the employees at the service area on 11/7/18 were all professionals and reliable individuals. The waiting time real worth it because I am rest Because the employees at the service area on 11/7/18 were all professionals and reliable individuals. The waiting time real worth it because I am rest assure they take time to do the service not rush rush More
by OMODAYOB
Verified CustomerEmployees Worked With
Rich Padilla
November 06, 2018
Fast service Called for service for my oil change last minute and made a appointment for Sat afternoon The service guys took me right in fast and waited a short Called for service for my oil change last minute and made a appointment for Sat afternoon The service guys took me right in fast and waited a short time. The oil change was done quickly! The service guy was very friendly also! More
by CTMAR219
Employees Worked With
Rich Padilla
November 06, 2018
Satisfaction Since 2005 I have always been satisfied with the service received. The service was always on a timely schedule. The service rep kept me informed as Since 2005 I have always been satisfied with the service received. The service was always on a timely schedule. The service rep kept me informed as to the status of my car. More
by MIZZCEE42
Employees Worked With
Rich Padilla
November 06, 2018
They will say anything to sell a car 1. The sales pitch assured me of FREE oil changes for LIFE as long as I brought my vehicle to the dealership. When I asked the cashier about the b 1. The sales pitch assured me of FREE oil changes for LIFE as long as I brought my vehicle to the dealership. When I asked the cashier about the bill she said I needed to talk to the service advisor. I showed her the key tag I was given and she insisted I had to speak with the service advisor. Jose was busy with another customer and I don't get paid for waiting so I paid the bill and left. 2. Your service advisor was late to work and VERY unapologetic, basically saying that you folks should understand. Screw the customer right? 3. I was being upsold about $200 worth of services that I could not find in the service manual. This is the only place I know that recommends services that need to be done and yet does not print that on the invoice. You can take a page out of HONEST automotive stores and mechanics. 4. Your service manual suggests an oil change every six months or 5,000 miles yet your mechanics suggest every 3,000 miles. Considering you are using synthetic Mobil One, a 3,000 mile oil change seems a bit excessive. More
by MANTHONY3
Employees Worked With
Cassandra Rene, Cesar Hurtado
November 05, 2018
Poor customer service for old customers First they lied on first sale regarding the price then after 2 years they lied again on remaining service facilities within 3 years time-frame. First they lied on first sale regarding the price then after 2 years they lied again on remaining service facilities within 3 years time-frame. More
by UMAR SHAKOOR
Employees Worked With
José & Chris, Rich Padilla
November 05, 2018
Customer Services Service was slow . Waited 2 hours for employee to show for worker to get a loaner car . The other ladies cashier didn explain or know nothin . Wasn’t Service was slow . Waited 2 hours for employee to show for worker to get a loaner car . The other ladies cashier didn explain or know nothin . Wasn’t told what the recall was or how it could effected me . No one never went over anything with me once I picked up my car . Just Paymemt for oil change which I never paid for as long as I have leases . More
by DERIA_ANDREWS
Employees Worked With
Carlos Freitas
November 05, 2018
Very Professional- best dealer around Jersey City Everyone in this dealership are very professional and friendly. Recommend what’s best for you and don’t try and oversell like other Nissan dealers in Everyone in this dealership are very professional and friendly. Recommend what’s best for you and don’t try and oversell like other Nissan dealers in the area. More
by SPP
Employees Worked With
Jose, Anthony Lopez
November 05, 2018
Awesome and on time The service rep advised me on the amount of time to get the service done and it was right on target. She was on top of her game. Great Job!! The service rep advised me on the amount of time to get the service done and it was right on target. She was on top of her game. Great Job!! More
by ORT486
Employees Worked With
Nicole Troncoso, Raul Piaz
November 03, 2018
Always great service and great experience Thomas Cardace is the best service advisor he's very patient and explained everything. Very experienced and knowledgeable about his job and always hel Thomas Cardace is the best service advisor he's very patient and explained everything. Very experienced and knowledgeable about his job and always helpful thank you More
by Nana
Employees Worked With
Thomas Cardace
November 01, 2018
My experience with Route 22 Nissan was great.. Isaiah was gr The rep that handled my car care was awesome he was knowledgeable,,polite I luv his smile n he kept me informed every step of the way The rep that handled my car care was awesome he was knowledgeable,,polite I luv his smile n he kept me informed every step of the way More
by lairaAjones0166
Employees Worked With
Chris
