Empire Subaru of Huntington

My name is Geri the first time I went to Empire Subaru Huntington. I was in desperate need of honesty. I bought a 2010 Subaru Impreza I needed service and I had been given a runaround so I decided to go t Huntington. I was in desperate need of honesty. I bought a 2010 Subaru Impreza I needed service and I had been given a runaround so I decided to go to the sauce which is empire Subaru because they would know my car best and I met Sal. He was an absolute treasure honesty and good work and a friendship from my meeting with him. They have been servicing my car for a few years. The fact that it is 16 years old with 171 thousand + miles it was having some issues so I brought it in on October.6 for service while I was waiting for an estimate on what the repairs would be on my car which has 171,000 miles on it. A very friendly and sincere looking man came over to me. His name was Tim and I told him about my experiences so far with his Subaru. He asked me if I would be interested in seeing a new car my reaction instantly was absolutely not. I have no credit and I have not had a credit card in 20 years. By the way my age is well over 75. And that was it. Not long after they came in with the estimate on my repairs they off the chart for for me and the age of the car would only mean that they would get worse. This time went into the showroom to think about the repairs. Tim came over and once again asked me about the car. It did seem more real now that the repairs on this old girl was getting tough. So Tim and I started to talk real about purchasing a new Subaru and he came up with all different ways for me to help put me in this car. His words exactly were you need to be safe and the car your driving is not any longer because of it’s age and mileage etc. Not long after meeting Tim I met Kevin Kevin is Tim‘s manager. He came up with more choices and the idea of having a new Subaru with getting almost like reality to me and they presented me with deals. That one was better than the other helping me to get financing credit and putting me in a new car that they were speaking about the next person I meet is the general manager Sam absolutely delightful. Everyone I met was just as nice and caring as the first and the last person I met with finance and that is Nevin. These four men were so helpful. And caring and I was amazed every time I spoke with them and the list was a choice between leasing and buying because of my age I thought buying became better because leasing every three years the deals change the down payments change, which is great, but not much changes in my life so I’m remaining the same. So they all came up with the answer to me driving almost a brand new car and they bought a 2026 Hyundai Tucson. It is absolutely beautiful. It’s perfect. It’s only three years old. I can afford it. Everything was just perfect. I love it and I love those men. They made it possible for me. I love Empire Subaru. The staff is unmatchable by anyone as far as buying a car, they will go above and beyond to help you believe me I know thank you guys. Love you. More

Everyone I met were Professional, courteous, welcoming. I knew immediately all were willing to go above and beyond what a customer would expect to make my experience successful. I knew immediately all were willing to go above and beyond what a customer would expect to make my experience successful. More

The service department is excellent. ....Sal Sr., his son Sal Jr. are always polite and efficient and it's a pleasure to deal with them both. ....Sal Sr., his son Sal Jr. are always polite and efficient and it's a pleasure to deal with them both. More

Sal Modica Sr is the quintessential caring service manager...the one you would hope to find at the head of the service department. Knowledgeable, friendly, professional, thoughtful, and compassionate. manager...the one you would hope to find at the head of the service department. Knowledgeable, friendly, professional, thoughtful, and compassionate. It's hard to find anyone anywhere with all of these qualities and he's got them all. With him at the helm and his attentive team working with him, I never hesitate to bring my vehicle to Empire Subaru. More

Once again Empire Subaru comes through for me. It's the 5th vehicle I have purchased from Vinny, and he always makes the experience painless. Along with great service from Allie the business manag It's the 5th vehicle I have purchased from Vinny, and he always makes the experience painless. Along with great service from Allie the business manager, they did a great job. I love my new Outback and I'm looking forward to many years of service. More

Always accommodating,friendly and honest. My visits are uneventful and the staff are great. They are so wonderful that I drive almost 1 hour to go there My visits are uneventful and the staff are great. They are so wonderful that I drive almost 1 hour to go there More

Tucker and Nicole were excellent in treating us before, during and after our lease purchase. Their guidance, explanations and searching for answers to our questions was invaluable to deciding the lease and during and after our lease purchase. Their guidance, explanations and searching for answers to our questions was invaluable to deciding the lease and our feeling comfortable in the new car. More

Though they were exceedingly busy, customer service gave me a loaner to free me from a long wait and went on to take care of the emergency that brought me there. The battery had died, requiring a jump star me a loaner to free me from a long wait and went on to take care of the emergency that brought me there. The battery had died, requiring a jump start at the medical building, and I didn't dare take a chance on that happening again over Labor Day weekend. The battery was replaced at no charge as it failed while under warranty. I appreciate the integrity and customer care of the Service Division at Empire ever since 2018 when I bought my Forester. Thank youmm Team. More

Empire Subaru of Huntington is unlike any other dealership. Ian is the best. Polite, professional and listens to your needs. He is transparent and makes the process of owning a car easy! dealership. Ian is the best. Polite, professional and listens to your needs. He is transparent and makes the process of owning a car easy! More

Update to previous (negative) review. Some services that were automatically included in the 30 month service (as specified in the “Warranty & Maintenance Booklet”) now must be specified Some services that were automatically included in the 30 month service (as specified in the “Warranty & Maintenance Booklet”) now must be specified separately. My belief that I was being subjected to an aggressive upsell to buy an expensive service that had been included on a previous service visit (as had been the case for most of the 13 and-a-half years that I have owned the vehicle) turned out to be erroneous. The issue has been resolved to my satisfaction and I will continue to be a customer of Empire Subaru More