Empire Toyota of Huntington

Home of the hidden fee I saw on several websites sites the car and color I was looking for at a fair price- a Toyota Prius. We agreed on a price which was the advertised pr I saw on several websites sites the car and color I was looking for at a fair price- a Toyota Prius. We agreed on a price which was the advertised price. I didn't haggle because I thought it was a fair price for a Certified car. The car was a bit of a mess, and we agreed on several provisos to clean it up and make some repairs at no extra cost. When it was time to sign the sales agreement a fee of $895 suddenly showed up. I was told this was for "dealer prep". I told them there was no way I would pay it and got ready to leave when the salesman played the "I'll talk to my manager" game. Naturally the fee was waived. When it was time to pick up the car, I asked for the Toyota Certified Car documentation. I was told that it wasn't certified because I didn't pay the exorbitant hidden fee. The CarFax indicated that the car was certified even before I had come in to buy it. I have to admit I was treated very politely and courteously by both the salesman (Joe Costa) and finance guy (Ben Cella). They did make good on the agreed repairs which I insisted be part of the sales agreement. I would have walked, but the car was exactly what I was looking for. As an aside, they pulled the same crap back in 2010 when I was buying a new 2010 prius. When it came time to sign the sales agreement, there was a $750 fee for "dealer prep" in addition to the dealer prep fee on the sticker. That time I just walked out and got the car elsewhere. Watch out for these guys and make sure you get everything in writing, and especially watch out for hidden fees suddenly appearing. They are truly The House of Hidden Fees. More

Professional and excellent Nice atmosphere, fast service. I was treated with courtesy and repair all parts to my satisfaction. Mr. Vargas explained to me clearly what he had wo Nice atmosphere, fast service. I was treated with courtesy and repair all parts to my satisfaction. Mr. Vargas explained to me clearly what he had worked to my car. More

great aervice Very cordial and knowledgeable. Effecient. I have lost words how to discribe the good experience. Justin was very friendly and helpful to close the sa Very cordial and knowledgeable. Effecient. I have lost words how to discribe the good experience. Justin was very friendly and helpful to close the sale. More

Stellar Customer Service The team at Huntington Toyota Service truly exemplified what customer service is about. Mu daughter and I brought our car in for service. I recently h The team at Huntington Toyota Service truly exemplified what customer service is about. Mu daughter and I brought our car in for service. I recently had knee surgery and was on crutches and could not drive. My daughter was working late all week and was not going to be home in time to get the car. When the car was ready, Jill said they she was concerned about us being home without the car, so she graciously offered to drop the car off at my house. It was genuinely was her pleasure to have been able to help me. That epitomized true customer service......this was a team that really paid attention to their customers and went above and beyond t meet their needs. Stellar job!!! More

Buen servicio y amabilidad excelente Lo mejor que lo toman en cuenta a uno como familia buena atención y muy exelente amabilidad trabajo que hicieron a mi carro a quedado trabajando perfe Lo mejor que lo toman en cuenta a uno como familia buena atención y muy exelente amabilidad trabajo que hicieron a mi carro a quedado trabajando perfectamente More

love the service I get from Toyota of Huntington thank you for the pleasant atmosphere, speedy service and great rep, Suzanne. Every one was courteous, friendly and quick! Did not have to wait long thank you for the pleasant atmosphere, speedy service and great rep, Suzanne. Every one was courteous, friendly and quick! Did not have to wait long to get my car back. More

Routine service I always come back to Huntington Toyota for my oil changes. The are very accommodating and are not only a pleasure to deal with, but their prices are I always come back to Huntington Toyota for my oil changes. The are very accommodating and are not only a pleasure to deal with, but their prices are very reasonable too. They serve bagels for breakfast, and get the work done very quickly. They are also very honest when doing their 23 point inspection. More

Great Service Center Great Team I have been using this service center for years however...I like this team they have on staff now. They are friendly, knowledgeable and try and be cos I have been using this service center for years however...I like this team they have on staff now. They are friendly, knowledgeable and try and be cost effective for you the customer. I trust my car, 2013 Camry in the hands of this team. Steven, Vito, Kelly and Juan are among the highly trained and personable staff. Thank you for being there. More

Great Service Michelle, the service advisor was very helpful. She did everything she could to get my car working in a timely manner. She was very responsive in re Michelle, the service advisor was very helpful. She did everything she could to get my car working in a timely manner. She was very responsive in returning my calls and tried to help with lowering my costs. When parts were needed to be ordered, they arrived very fast. Michelle was great with working with my insurance company, as the repairs needed were due to an accident over a year ago. Overall great experience. More

Superb Service Arrived at my appointment and was greeted immediately with a smile and efficiency. Suzanne was excellent and explained all that was to be done an Arrived at my appointment and was greeted immediately with a smile and efficiency. Suzanne was excellent and explained all that was to be done and made me feel comfortable as I waited for my vehicle. I have never been treated with as much respect as Suzanne gave me at any Service department in all my years of dealing with car repair departments. I thank Suzanne and look forward to dealing with her again! She made the experience enjoyable and I was very happy with my car at pickup. Thanks for Suzanne! More