Empire Toyota of Huntington

Amazing! My specialist was Kelly. She was courteous, and very professional. I was there for an oil change and out in 40 minutes. It was great. The bagels w My specialist was Kelly. She was courteous, and very professional. I was there for an oil change and out in 40 minutes. It was great. The bagels were good too!!!!!!!! More

Amazing service! Excellent service and super efficient!! Went for a recall issue for my Toyota Sienna 08 and Juan Vargas was very Friendly and knowledgeable on the mat Excellent service and super efficient!! Went for a recall issue for my Toyota Sienna 08 and Juan Vargas was very Friendly and knowledgeable on the matter. Will never go anywhere else! More

Sold me a new car that I discovered had been in an accident I purchased a brand new SUV from the dealership on 7/6/15. My children and I were washing it for the first time on Saturday 7/25. Inside the car we f I purchased a brand new SUV from the dealership on 7/6/15. My children and I were washing it for the first time on Saturday 7/25. Inside the car we found Toyota paperwork under the seat that showed the car had a repair from front impact damage dated June 2015. We then noticed that there was specs of white paint on the front bumper that we couldn't wash off. I went to Huntington Toyota where I purchased the BRAND NEW CAR and spoke to the general manager,Thabiti Lee. I showed him the paperwork and he finally admitted the car was is an accident but that they fixed it. They were shocked and asked where I got the paperwork. I told him I would never had paid $30K for a new car had i known it was in an accident. He said these things happen sometimes while moving and transferring cars from their lots, but they repaired it before they sold it to me. I told him he had to disclose that info to the consumer. I also said it was illegal to hide that fact. He said it may or may not be illegal?????????!!!!!!!!!! Really ?!!! They sold me a car as NEW and hid the fact that it was in an accident. After showing him the white paint on the front bumper he said that it was probably "overspray" from the repair shop. (MY car is NOT white.)He said he would "replace" the bumper for me after I asked to exchange the car for one that was actually never in an accident and never repaired and sold as new. He refused and told me he couldn't do that and to do what I have to do. I am contacting an attorney, news stations, and the attorney general to report their illegal practices. This is unbelievable, and I would never trust that dealership again. Beware when purchasing a "NEW" car from Huntington Toyota because they apparently don't have a problem hiding the fact that the car you may be purchasing was in an accident. More

excellent experience! excellent workmanship, friendly atmosphere, professional timely. The service managers explain all work done. If you wait for your car there is wifi, excellent workmanship, friendly atmosphere, professional timely. The service managers explain all work done. If you wait for your car there is wifi, food and drinkDefinately will have car serviced there again. Good reason to buy another Toyota. More

Good experience I like the ease with which things happen, and I appreciate the professionalism of the staff. Always a pleasure to deal with you over the years. I like the ease with which things happen, and I appreciate the professionalism of the staff. Always a pleasure to deal with you over the years. More

Excellent customer service and eager to please My customer service was excellent! I was treated respectfully and my car was taken in and serviced quickly. The customer service liason was a pleasu My customer service was excellent! I was treated respectfully and my car was taken in and serviced quickly. The customer service liason was a pleasure to do business with! More

Car Serviced in record time! Had my car towed in minutes prior to closing and service was completed in record time. No wait,think this is my new service center!!! Thanks a bunch b Had my car towed in minutes prior to closing and service was completed in record time. No wait,think this is my new service center!!! Thanks a bunch be in for my 50,000 mile service. More

CarService 10000 miles Overall experience excellent. On time, courteous staff, pleasant waiting room..I would bring my car back again for all routine and mechanical problems Overall experience excellent. On time, courteous staff, pleasant waiting room..I would bring my car back again for all routine and mechanical problems.. Frank Melillo greeted me on arrival and allayed any misgivings that I expressed! More

Bad Experience This was a bad experience all the way around. Staff acted like they were doing you a favor. Nasty place, I'll never go back. This was a bad experience all the way around. Staff acted like they were doing you a favor. Nasty place, I'll never go back. More

Service Visit I had made an appointment for an oil change and maintenance appointment for my Sienna. My appointment was set at 7:30. I arrived, and they took the I had made an appointment for an oil change and maintenance appointment for my Sienna. My appointment was set at 7:30. I arrived, and they took the car straight back. Around 8:30 I was called back and told my car need some minimal servicing and it would be about an hour. I said ok. I figured I would be done around 9:30/10 the latest. My car was not finished until 11:30. The car need an oil change, some filters changed, and the coolant flushed and replaced. While I understand these things do take time and I appreciate them taking extra care with my car, I just wish they had been honest with the amount of time it would take to complete. More