Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Toyota of Huntington
Huntington Station, NY
4,320 Reviews
We're one of the Long Island Toyota dealers whose mission is treat every visitor like an honored guest in our home, but to the Toyota customers we serve it is much more than a mission statement. Our NY Toyota customers quickly learn that shopping at Empire Toyota means being treated with respect, not having to negotiate or visit multiple NY Toyota dealers to get the price you deserve. Being treated like family means giving NY Toyota buyers real price quotes on the Toyota they are looking for when they request it. These ways of doing business have helped us stand out from NY Toyota dealers, and our Long Island Toyota customers here in New York and throughout the entire state of New York choose Empire Toyota of Huntington.
At Empire Toyota we also consider ourselves to be one of the premier used Toyota Long Island dealers as well. Empire Toyota maintains a large selection of quality used Toyota NY driven vehicles and Toyota Certified Used Cars for used Toyota shoppers to choose from. Our used Toyota inventory is highlighted by our selection of Toyota Certified Used Cars and the warranty and incentives that come standard with each one. At Empire Toyota we believe that every customer deserves a quality, reliable Toyota whether it is new or used and we have the inventory to make it happen. Whether you purchased a new or used Toyota vehicle, you can keep your Toyota running like new at our Toyota Service Long Island facility. Our factory certified Toyota service technicians will help you maintain and repair your Toyota from the convenience our customer-friendly, state-of-the-art Toyota Service Center right here in Huntington, New York. Looking for Toyota Parts Long Island? Empire Toyota has all of the Toyota parts the "do-it-yourself" enthusiast needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,320 reviews
October 23, 2014
Excellent service people. The main reason I bought another Camry was because of the excellent service. Have a 6 month old Toyota Camry and again found the service to be as it The main reason I bought another Camry was because of the excellent service. Have a 6 month old Toyota Camry and again found the service to be as it has been previously.. More
by Trudy McNeill
Employees Worked With
Vito Dispigna, Service Department
October 16, 2014
Great i had a Honda Civic Hybrid for 11 years. I loved the car but hated the service at the dealerships. North Shore Honda was horrible. I vowed never to i had a Honda Civic Hybrid for 11 years. I loved the car but hated the service at the dealerships. North Shore Honda was horrible. I vowed never to go back for anything. I decided to get a new car. I went to Huntington Honda. The sales lady could.'t have cared less about helping me. I went to Huntington Toyota. the salesman, Victor was excellent. Then it was time for servicing...I was a little apprehensive. I was so pleasantly surprised. everyone I came in contact with smiled, and was so helpful. Yesterday was my second time for service. The waiting area is comfortable..bagels, coffee, newspapers, free manicures...Wow! My car was service, and cleaned. You are doing a great job, Huntington Toyota......Thank you !!!! More
by Lindalou43
Employees Worked With
Service Department, Victor Arias
October 14, 2014
Misleading advertising After viewing used vehicles on their website I noticed some used vehicles were listed as certified preowned while others were just listed preowned.Aft After viewing used vehicles on their website I noticed some used vehicles were listed as certified preowned while others were just listed preowned.After pricing several vehicles on this site we headed to the dealer only to be told that the vehicles that were advertised certified preowned, were only inspected and ready to be certified for an additional 1250 dollars.Once again I felt misled by their ad and felt this was false advertising,I guess I should have known better than to expect the truth from a car dealer.No problem with anyone on the staff,just another typical car buying adventure. More
by mikeeng59
Employees Worked With
Charles Meuser
September 30, 2014
Service Had remote starter put in. Would take 4 hours and I planned on waiting. My rep offered to have their van take me home and bring me back when it wa Had remote starter put in. Would take 4 hours and I planned on waiting. My rep offered to have their van take me home and bring me back when it was done. I was so happy I could get done what I needed to in my home and not lose so much time just sitting around. Everyone is so nice and helpful as well. More
by Deujo
Employees Worked With
Service Department
September 26, 2014
Good Guys, Good Deal Bought a pre-owned 2008 Toyota Sienna with about 67,000 miles. Victor handled our sale, and he was friendly and knowledgable. The deal was finished up Bought a pre-owned 2008 Toyota Sienna with about 67,000 miles. Victor handled our sale, and he was friendly and knowledgable. The deal was finished up by a manager named Joe, who was helpful and seemed like a good guy. Of course, like any dealership, they pull a few gimmicks to try and get the most money out of the customer because that's their business and the expectation and rules of the owner. We had to haggle back and forth to get to what I felt was the right number. But, in the end, I found them and the whole staff to be fair and flexible, and I walked out feeling like I got a fair -- if not great -- deal. I would recommend them. More
by DavidBillotti
Employees Worked With
Juan Santana, Joe Campo, Victor Arias
September 23, 2014
Great service! Thanks to my service rep Jose, had a very pleasant service experience. Went for my annual inspection and was in and out very smoothly. In addition Jos Thanks to my service rep Jose, had a very pleasant service experience. Went for my annual inspection and was in and out very smoothly. In addition Jose had my car exterior washed and interior vacuumed when I picked up the car. It was ready ahead of schedule. Overall a terrific experience. Thanks Jose More
by mkins5050
Employees Worked With
Service Department
September 19, 2014
Free Bagels Don't Excuse Poor Customer Service I brought my 2013 4Runner in for routine service with an appointment and for the second time in a row waited for over two hours. Both times after abou I brought my 2013 4Runner in for routine service with an appointment and for the second time in a row waited for over two hours. Both times after about an 1hr 25 min's I was told my car would be done in about ten minutes and then had to wait another 45min's. Both times I was given different excuses, equipment problem, short staff and too busy. The service advisor didn't seem to care and stated that he had nothing else to say. I left my contact info and was given the service managers card (Stephen Garguilo) and was told he would call me shortly. After 24hr's with no call I called to speak with him and was told he was busy and would call me back shortly, again no call. I bought my 4Runner at this dealership and had a good experience which I was happy to review on this site. Unfortunately they seem to have enough good reviews that they don't seem care if they don't treat a customer respectfully. I am a lifelong Toyota owner and will continue to be one but this dealership has now lost a returning buyer and service customer because their customer service is the worst I have ever experienced. Note: These reviews do not post for two weeks after they are submitted so the dealership has a chance to try and rectify the complaint. There was no effort by Huntinton Toyota or their Service Dept. to contact me. I am adding this note as a follow up to confirm that they just don't care if a customer is not happy. Moving forward, I will make every effort to warn friends and associates about my experiences with this dealership in the hopes that they will do business somewhere else. More
by Kerryk
Employees Worked With
Service Department
September 18, 2014
Disappointment continues I was very disappointed after dealing with my advisor. I had dropped off my car for a NY State inspection, oil change and to listen for a "noise". I I was very disappointed after dealing with my advisor. I had dropped off my car for a NY State inspection, oil change and to listen for a "noise". I received a call from him yesterday morning explaining he would be changing the oil, doing the inspection, replacing a tire, changing cabin/air filters, a fuel injection service and a wheel alignment. He quoted me a price and I let him know that it would be too much for me. He assured me that he would let me know only what was needed and not to worry because he would be able to save me money here & there. The next call I got was to let me know that the car was ready and when I picked it up, not only was my bill not any less but it was even more than quoted. Most of this was labor charges, which is where you could actually save a customer some cost. On my invoice, it is written that the wheel alignment was at the "owner's request" which is untrue. What's even worse, I have taken my car here for service for a lot less than what was performed and have at least had my interior vacuumed out and not even this was done for me. I could not possibly ever bring my car back to Huntington Toyota for service again after this experience. After Toyota & the service manager email me to solicit my feedback on my experience, no one even responds. More
by sure3x
Employees Worked With
Service Department
September 15, 2014
Good experience I really had good experience at this dealership for my purchase of Prius. Everyone was friendly and very eager to help out, answered all of my questi I really had good experience at this dealership for my purchase of Prius. Everyone was friendly and very eager to help out, answered all of my questions. I was little intimidated to go into the dealership by myself because it was my first time purchasing a car without any help from others and I don't know much about a car and how the process is for purchasing. But my salesperson was very helpful, knowledgeable and patient enough to walk through the whole step. I give five star to this dealership and would recommend it to my friend. More
by kero1111
Employees Worked With
Rosa Fernandez, David Schweitzer
September 11, 2014
Service Dept Excellent Took my Forerunner for its first checkup on 9/9/14. Great customer service experience! Shocked at how pleasant, courteous and informative Jose Miranda Took my Forerunner for its first checkup on 9/9/14. Great customer service experience! Shocked at how pleasant, courteous and informative Jose Miranda was. From the time I drove right up until the time I left, the entire experience was great. Newspaper, coffee, bagels, cookies, TV. The time passed quickly and I was able to answer my emails. Highly recommend this service dept. More
by fdltjoe
Employees Worked With
Jose Miranda, Service Department
