Empire Toyota of Huntington

Keith is an excellent professional manager. He understood all my concerns and answered all my questions. I would definitely recommend him as your service manager. He understood all my concerns and answered all my questions. I would definitely recommend him as your service manager. More

I need to take the time to emphasize what an amazing experience I endured with your locations staff. First and foremost no one wants to hear that there vehicle is undergoing a transmission failure and i experience I endured with your locations staff. First and foremost no one wants to hear that there vehicle is undergoing a transmission failure and is need of replacement. I must say every single time I called the business I was met with professional and courteous staff. I was always transferred in a timely manner and I would honestly state that 9 out of 10 calls I was able to speak directly to my advisor Keith Mckenna . The time line from the initial drop off, the assessment, warranty involvement and repair was much longer than anticipated, but completely out of the dealerships hands. The warranty company involvement delayed progression and the back order of my needed parts were another contributing factor. I say this to say the handling and communication of the entire experience was top tier. Keith was with me every step of the way with facts, answers for all my questions and he gave me complete confidence during the entire process. I never felt left out or wondering. I have never owned a newer vehicle, I have never purchased an outside warranty or had major repairs done before on a vehicle. The entire process was constant, consistent smooth communication and updates from day one to the last day at the dealership. I never doubted Keith, the team of mechanics or the customer service girls with delivering a message to Keith. This entire ordeal happened during Xmas week and during snow storms. Keith provided a rental vehicle and support the entire way, he even assisted me with the transport company I hired to pick up my truck and ship it back to my house in Virginia. I have worked in retail and customer service my entire life and could not have done a better job then your entire staff. You guys rock. My truck drives perfect and all issues were resolved. Thank you all sincerely for going above and beyond. More

I want to emphasize that Empire Toyota of Huntington provides truly outstanding and remarkable service. My first experience was last year when I went in for my initial inspection. I was attended to imm provides truly outstanding and remarkable service. My first experience was last year when I went in for my initial inspection. I was attended to immediately, and the service advisor was professional, respectful, courteous, and accommodating. She even let me know that I could stop by anytime for service. Yesterday, I called to schedule my 10,000-mile service. The front desk staff was just as professional, respectful, and polite, offering flexible scheduling and assuring me they would accommodate my needs. Today, I called to reschedule my appointment from 2:00 PM to 11:00 AM, and once again, I received the same exceptional level of service from Jasmine. She had no problem adjusting to my change in schedule. When I arrived, the service advisor Mayreli Ventura was outstanding and took the time to explain everything in detail. The car was ready within an hour. In all my years of visiting dealerships, this one is by far the best I have ever experienced. Keep up the good work Guys. Thank you very much Mohamed Khan More

He agreed $700 for 4 TPMS. Bill came to $900. Years later hes there still. In a hurry I drop my keys for my storage locker and my dads house. Now the locker missing my ratc Bill came to $900. Years later hes there still. In a hurry I drop my keys for my storage locker and my dads house. Now the locker missing my ratchet, flare wrenches, brake tools, stud removers, Toyota specific alternator tool, assorted others all in one bag. Should have stayed away More

prompt courteous service. Showed up early took care of my service needs and was out the door within an hour as promised Showed up early took care of my service needs and was out the door within an hour as promised More

Mayreli was professional. Had an oil change and tire rotation. The service was completed in less than an hour. Had an oil change and tire rotation. The service was completed in less than an hour. More

Yeimy was very helpful and knowledgeable. Also, the wait time was great which is appreciated. Also, the wait time was great which is appreciated. More

always a good experience at Toyota of Huntington John in service was great very helpful and service done timely service was great very helpful and service done timely More

Wait time was excellent service dealer very helpful. Would recommend Toyota service center. Thank you. Would recommend Toyota service center. Thank you. More

My experience at Empire Toyota was extremely disappointing and unprofessional. I purchased a vehicle that still had an active lien on the title, which prevented me from taking possession of the disappointing and unprofessional. I purchased a vehicle that still had an active lien on the title, which prevented me from taking possession of the car immediately. As a result, I was forced to wait over two weeks before finally receiving the vehicle. When I later returned to cancel a Vehicle Service Agreement, I was told the cancellation had been processed and that a refund was issued. After following up directly with the financial services company, I was informed that the cancellation had never been submitted at all. Additionally, I was owed a $110 refund due to an error in the down payment amount. It has now been 34 days, and I still have not received this refund. I have returned to Empire Toyota four separate times attempting to resolve these issues, only to receive vague explanations and no actual resolution. The lack of transparency and follow-through has been extremely concerning. Their practices feel misleading, and customers who are not familiar with dealership processes are clearly disadvantaged. I would not recommend Empire Toyota and will not be doing business with them again. More