Enterprise Car Sales Las Vegas

I was trying to buy a car from a neighboring national dealer. They left me sitting for 40 minutes with no interactions. Went next door to Enterprise where we met Vic. Great guy, friendly knowledgable, Ar dealer. They left me sitting for 40 minutes with no interactions. Went next door to Enterprise where we met Vic. Great guy, friendly knowledgable, Army Vet. We told him what we wanted test drove a couple cars made my choice and was out of there in about 1 hour. I have bought cars in the past and this deal was absolutely THE simplest, and most comfortable purchase I have ever made. Vic was amazzzzing. A great place for a car purchase. More

Oh joy lol , Joy helped me with getting my car today and MAN was she EVERYTHING. I mean she went hard trying to get me the best deals and she did just that . I will definitely be recommending people here ev MAN was she EVERYTHING. I mean she went hard trying to get me the best deals and she did just that . I will definitely be recommending people here everyone was amazing and friendly. It was even more special because after my sale she got her promotion and she deserves it ! I love you Joy girl lol 🫶🏽 More

I purchased a 2019 Honda HR-V EX on August 30th 2023, from the Henderson Nv location. I was paying the car in full without financing for a total of $20,292.21, with my debit card and pin. The system they from the Henderson Nv location. I was paying the car in full without financing for a total of $20,292.21, with my debit card and pin. The system they use does not show the total amount you are paying when entering the pin. After receiving the approval, I was notified that I was accidentally charged $29,292.21. I'm a believer that honest mistakes happen and as a result, simply requested the overage of $9000.00 to be reversed Immediately so that other transactions posting to my account that day and overnight would not be compromised since it would be negative over $8000.000. I was told that they have no means of reversing the overage and that it must be approved by a manager and a check would be sent. During this time, and I can only assume because I remained so calm, a lot of joking occurred, referring to how the overage "was a bonus", etc. I'd like to think in this day and age, $9000.00 is quite a bit of money to be joking about, nonetheless I left the dealership quite calm and was told a check would be sent. That evening and overnight 13 separate transactions were put through and rejected because of the overage causing ultimate overdraft fees as well as embarrassment with various companies that were attempting to bill me. Furthermore, 2 of my credit card auto payments were rejected causing a late fee and rejected ach fee. Moving forward, I noticed that the car suspension on the car I purchased had a really rough ride, and seemed it a bit abnormal, I also noticed the air conditioning system was a not adequately cooling down the car. I contacted the salesman 48 hours later and a complete 180 degree demeanor occurred, although there is 7 day/1000 mile buyback, I was told that he would have to speak to the manager to see what resolution could be made. I did not hear back for well over 6 hours. Eventually, I was told to bring the car back in to swap it out. The following day, I spent the vast part of the morning, trying to find something that was similar in features and price range, to no avail. I brought the car back to the Henderson location, and found a Jeep Compass, that stated on the spec sheet online, the safety features similar to what the previous vehicle had, (Lane keep assist, park sense park assist etc.). A few hours later I noticed that none of the stated features were present, I also noticed that the engine oil level low light emitted, I checked the oil level to notice it was over a quart low after driving only 30 miles, once again I contacted the dealership back and was told to bring the car back in for an immediate refund. Rather than cause any damage to the vehicle I paid to have it towed there at my cost . The following day, I contacted the dealership, to find out the whereabouts of my almost $30,000 refund, only to be told that it will take some time. I was given various answers from Jimmy the sales manager, at one point asking what I did for work, I responded I was the star of the TV show Storage Hunters, and now a producer, I'm not sure what relevance that had, but it seemed to all make sense when he realized that I had a bit more social media presence that the average customer, the answer he decided to stick to, was that enterprise did not have custody of my money. ( see attached bank ledgers.) I contacted Bank of America, and they contacted the Federal clearing house and verified that Enterprise has had custody of the money since August 31st. Due to my frustration level rising, I requested a corporate number from the sales manager, while flat out denied it and told me there isn't one. I stated that I was being left with no other alternative but to potentially proceed with arbitration, he laughed and responded that with those threats I'll never see my money back. Moving forward to today both cars are back online being sold while they have my money and have cause me countless hours of frustration and additional fees. More

I really needed to get a new vehicle. For work and life in general. I had been renting with enterprise already. Who are really professional and helpful. So i finally decided it was time to look into a purc in general. I had been renting with enterprise already. Who are really professional and helpful. So i finally decided it was time to look into a purchase. I looked it up on enterprise sales online. They advised me someone will contact in the next few days. Yada called me the next day on sunday. We arranged to meet tuesday since i had prior work arrangement on monday. I went in and immediately he had a good selection lined up for me for the price range and type of vehicle i was looking for. He helped me with the vehicle i had previous and got me the best deal. I really appreciate his professionalism and great customer service. He was kind and understanding and made me believe that there is still good people out there. Thanks yada from enterprise car sales las vegas over on warm springs and gibson. I will definitely go back for my next future purchase. More

Thank God for blessing me to get a car from there with a great experience with enterprise and Sierra who really help me through the whole process. great experience with enterprise and Sierra who really help me through the whole process. More

Great experince Wonderful low pressure presentation by Anthony. Helpful in picking the correct car for us. Good support with management and financial services. Gre Wonderful low pressure presentation by Anthony. Helpful in picking the correct car for us. Good support with management and financial services. Great car delivery and followup More

Awesome place to buy a car! This is my second time using Enterprise. The customer service is excellent. I absolutely love what I bought. Sasha, Eric and Brian are the best! This is my second time using Enterprise. The customer service is excellent. I absolutely love what I bought. Sasha, Eric and Brian are the best! More

The sale I went to this dealership to buy a truck. I was able to obtain one is both good and affordable. The process took some time but that was due to the lea I went to this dealership to buy a truck. I was able to obtain one is both good and affordable. The process took some time but that was due to the leasing companies that were busy during weekends. It has been about 2 weeks since i obtained the truck and it has help me greatly. Thank you for sale. More

Needs to improve customer service and management I have called and written 2 letters (via email). My credit unions check was cashed on 7/26. I spoke to someone at Enterprise on Friday, August 3 and I have called and written 2 letters (via email). My credit unions check was cashed on 7/26. I spoke to someone at Enterprise on Friday, August 3 and they told me they were mailing the paperwork on my vehicle for registration. Today is Aug. 14th and I still do not have plates for my car. The paper tag they gave me expired on Aug. 3. They really dropped the ball here, and no one has responded to my emails either. So although I think their prices are reasonable to be prepared get all of your information needed, answered before you buy. Also, do not trust their interest rates. They tried to give me a high-interest rate when I actually qualified for a lower rate. I saved a whole percentage point from my credit union. They found a better rate for me after I contacted my credit union. Just be aware. You need to look out for yourself because they are not of any help and when it comes to customer service, nobody really seems to care. This is not any one person's fault. The sales person that I worked with was kind, although he is aware of the problem and instead of taking charge to get answers or checking to make sure items were getting taken care of, then getting back to me, I was referred to someone else. This may not be an inconvenience to some people but I left Nevada to get my plates in my home state and I was in the middle of actively seeking employment in Nevada. I had no idea that it would take so long to get the paperwork for my car. Wish someone would have told me. I could have stayed there in Nevada until the paperwork was mailed. Just be careful, and watch out for yourself. More

Great experience Eric was get to work with and everything was handled very professionally. Their Finance Manager was able to get me approved and into the car I wanted. Eric was get to work with and everything was handled very professionally. Their Finance Manager was able to get me approved and into the car I wanted. More