Envision Chrysler Dodge Jeep Ram West Covina

Don't do business with this place. Every single one of them lie to you and try to play you especially if you have no clue what your walking into. Since I'm young, they used Tatiana Gha Every single one of them lie to you and try to play you especially if you have no clue what your walking into. Since I'm young, they used Tatiana Ghanem to try to sell me the Durango SRT. She said what every salesmen feeds you, "I'm on your Side not on the managers side" and all this other BS. I know their strategy so they couldn't get me. We were talking about APR and the Sales Manager Eric Lopes told me "don't worry about the apr it doesn't matter if it's high" as if he is going to pay for it. I sold them my Durango Gt on May 10, 2023. Today is June 16, 2023 and they still have not paid it off and I still have to make payments on the Gt I sold them and the SRT Durango I got from them. They have a reputation for not paying off the cars they buy from people. DO NOT SELL THEM YOUR CAR AND GET ANOTHER ONE BECAUSE YOU WILL BE PAYING FOR BOTH OF THEM. I had called Alondra Nava the Finance Manager days after May 10 and she said the car would be paid off in a few days which was a lie. I went in to speak to Laso Abbas the General Manager and he said they send out the checks every 5th of the month which is a lie. It's going to be 2 weeks and Chrysler Capital is still calling me advising to make a payment and mentioned they have not received anything from this dealer. It's funny how Alondra did not mention the company sends out the checks on the 5th but "it will be paid off in a few days from the 10th of May" but the GM Laso said the beginning of the month on the Sth. Clearly they are not communicating on how to lie to people. They also get bothered with people they can't BS and start rotating the salesmen. They tell you there's a program from ZURICH SHIELD attached to every car for the paint, interior and other stuff that adds 10k to the car and tell you " I'm going to give you a discount and it will be 6k. They added it to my Durango for $2995. On the form it states you do not have to buy this to get a vehicle. But of course they lie to you. I wouldn't recommend this place. More

I was very pleased with the service and attention given to my car; I would recommend to other people. to my car; I would recommend to other people. More

Everyone was super nice especially Roxanne. She was a great salesperson and I would definitely go back to her again. She was a great salesperson and I would definitely go back to her again. More

In and out effortlessly, and quickly. Henry and staff was polite and responsive to my car issue. Henry and staff was polite and responsive to my car issue. More

The service was fast, friendly and reliable. They made my Jeep safe to drive again. I would recommend this dealership. They made my Jeep safe to drive again. I would recommend this dealership. More

This was the funest dealership we ever shopped at. They had the truck of our dreams. Everything went great until it was time to crunch the numbers. The deal we drove 100 miles to get dissappeared. They had the truck of our dreams. Everything went great until it was time to crunch the numbers. The deal we drove 100 miles to get dissappeared. Their explanation was that our credit rating was too good to get the lower sale price because we qualified for 2.9% finanacing. They said that the to give us both the lower price and the lower interest was double dipping. They didn't completly rip us off, but we didn't save a dime after going so far out of our way. More

Great service. Friendly employees. Clean dealership. Convenient. Asked if I had other issues with my vehicle. Friendly employees. Clean dealership. Convenient. Asked if I had other issues with my vehicle. More

Todo muy profesional. El servicio excelente. Uno de los mejores dealers con quien e tratado. Gracias! El servicio excelente. Uno de los mejores dealers con quien e tratado. Gracias! More

They have the worse customer service ! !! They never call you to give you an update about your car or anything! And if you try to get in contact with them it takes forever! The service depa !! They never call you to give you an update about your car or anything! And if you try to get in contact with them it takes forever! The service department is the worse!!! More

Mo was great and very professional. Easy to talk to and had plenty of knowledge about what he is selling. He really made the process easy and painless. LOL Easy to talk to and had plenty of knowledge about what he is selling. He really made the process easy and painless. LOL More