Envision Chrysler Dodge Jeep Ram West Covina

One of the best dealerships I’ve been to, they had amazing customer service, they were very well organized from back lot to front lot and inside showroom. Cindy San Jose was my saleswoman and she mad amazing customer service, they were very well organized from back lot to front lot and inside showroom. Cindy San Jose was my saleswoman and she made me like I was at home She was very nice and Friendly got the job done quick came in here to trade in my car and get an upgrade and she helped me get a brand new challenger out the lot couldn’t have ask for anything else. Thank you More

A zero integrity dealership - the worst I’ve ever dealt with! I special ordered a RAM and put a deposit. Zero communication over 6 months where I dealt with 3 sales managers since nobody stays at this deal with! I special ordered a RAM and put a deposit. Zero communication over 6 months where I dealt with 3 sales managers since nobody stays at this dealership. Once the truck arrived, they tried to charge me 13k extra since “it was a hot truck”, saying the original sales manager who made the deal no longer worked there so they didn’t have to honor it. Worse yet, they pulled 3 credit reports without my approval after I told them I would pay cash. When I complained, they told me they “don’t do cash deals…” The irony is the truck I ordered is listed on their website at MSRP after several weeks. Eric Lopes is the most dishonest sales person I have ever dealt with. Stay away from this dishonest dealership. More

Bunch of con artists. Ordered a vehicle months ago at an agreed upon price (small discount from MSRP) with a deposit and everything. Upon pickup they tried to add a 10K ma Ordered a vehicle months ago at an agreed upon price (small discount from MSRP) with a deposit and everything. Upon pickup they tried to add a 10K markup. Walked away and another dealer ordered it for invoice so at the end of they day their greed actually saved me another $7500. Stay far away unless you can envision yourself getting ripped off! More

If I can do negative reviews , I'll go negative 10 star. DO NOT go this dealership, they do fake contract, they sold trade in vehicles before pay it off. And they never answer the phone, reply emails. I bou DO NOT go this dealership, they do fake contract, they sold trade in vehicles before pay it off. And they never answer the phone, reply emails. I bought a Chrysler Pacifica on Jan 4th. I lost my contract, when I go back asked for the copy, I found they change the date to Jan 13rd. And use eclectic sign, they change 74 months payment to 75 months, and use fake eclectic signature, I traded in two vehicles, they won't pay them off until they sold the car, and lead to my loan past due two months which lead to my credit drop 19 scores. They never pickup the phone, never gave me any explanation for why the do this. I'll sue them, and just remember don't go this place. Awful service after bought the car. Bad attitude, never go this place!!!!!!!!!!! More

I had a great experience with Michael. He was very friendly and wanted to make sure I was happy and satisfied with my car and my experience. He was escorted for me and really wanted to mak He was very friendly and wanted to make sure I was happy and satisfied with my car and my experience. He was escorted for me and really wanted to make sure I was taken care of. Ask for Michael when you visit! More

Ask for Katherin, she is the best! She is amazing and made the process really smooth. This is the easiest dealership I have worked with while looking for a used Jeep. We were in and She is amazing and made the process really smooth. This is the easiest dealership I have worked with while looking for a used Jeep. We were in and out within 2 hours! I would recommend anyone to go see Katherin. Her easy going-fun personality made our experience an enjoyable one! More

Excellent service and My salesperson, Jr, was very attentive! Thank you so much CDJR West Covina will definitely be back! attentive! Thank you so much CDJR West Covina will definitely be back! More

Excellent service and amazing prices. My salesperson, Sergio, was attentive, responsive and a true professional. Ty Serge for everything. My salesperson, Sergio, was attentive, responsive and a true professional. Ty Serge for everything. More

If I could leave a zero star I would. Dakota was the worst sales men I’ve ever worked with. He has zero knowledge of vehicles or even the inventory available. Definitely never coming back Dakota was the worst sales men I’ve ever worked with. He has zero knowledge of vehicles or even the inventory available. Definitely never coming back. If you go there try anyone but DAKOTA. More

This is my first time to come this dealership. Me and my brother bought a Jeep Compass trailhawk last Monday 08/23/2021. This dealership are SCAM. Because I forgot his name he make me sign for 72 months als brother bought a Jeep Compass trailhawk last Monday 08/23/2021. This dealership are SCAM. Because I forgot his name he make me sign for 72 months also he told me that my credit score is 600 and I said ok so when me and my brother sign the contract it wasn't true my credit score is 890 not only that the manager put 75 months. WHAT A SCAM this Dealership. I won't recommended this dealership at all period More