Advantage Ford Lincoln - Service Center

New Management and staff are doing a great job, much better than previous service. They took me to work while my car was being serviced and dropped off my car to me washed and clean. Now that is service better than previous service. They took me to work while my car was being serviced and dropped off my car to me washed and clean. Now that is service! More

Bought my 2017 Ford Explorer in on 7/11/2024 for a transmission issue, problem with driver seat cooler, and Sync issue. They found no issue with the transmission, repaired the other two issues. I di transmission issue, problem with driver seat cooler, and Sync issue. They found no issue with the transmission, repaired the other two issues. I did not get me vehicle back until 7/29/2024. Now, there is a problem with the front air bag warning light. I am very disappointed with Envision Ford of Duarte's service. The Service Writers are good people. Their philosophy seems to be "just get the car in for service". "Once we have it, the customer will just have to wait". More

Terrible service! This is first time I run intothis problem. At first, I have appointment with Macro at 8:20am and when I arrive on time, no one accepts me while a man This is first time I run intothis problem. At first, I have appointment with Macro at 8:20am and when I arrive on time, no one accepts me while a man after me without appointment come to Macro's cubic to have his service before me. Ten more minutes Tony start to service me. He gave the 7 maintenances in about $1,500, which is not what I know. They should inform us this detail at appointment. So I have to cancel three and remained four, oil change, engine air filter, cabin air filter and alignment. Tony told that it can be finished in noon. At noon, I did not receive Tony's call and I come to dealer again. He tall that it needed another hours to finish the alignment. So I had to wait another one more hoursal around. After I drives to home, I saw Tony call me that I took his copy with my signature and let me come back before 4pm. I check my custom copy and found my receipt without my signature. I messaged hime my copy photoes, and called home several times and no response. It is so funny and terrible experience on this dealer with new owner. More

Everyone was fantastic! Especially Mark Near. Thank you sir! Everytime I turn the key, I will think of you. Ed W. Especially Mark Near. Thank you sir! Everytime I turn the key, I will think of you. Ed W. More

I was pleased with the service. My car was serviced and returned to me sooner than I expected. So thanks. My car was serviced and returned to me sooner than I expected. So thanks. More

Polo took great care of me. Made me feel welcome when I dropped off my car and kept me informed every step of the way. It was a great experience Made me feel welcome when I dropped off my car and kept me informed every step of the way. It was a great experience More

Polo was a big help. Went the extra mile to get my car done by the end of the day. Went the extra mile to get my car done by the end of the day. More

I really loved that my car was washed. Very professional. Free coffee and sodas too. Very professional. Free coffee and sodas too. More

Very curious and through, also very informative on the vehicle maintenance and future maintenance.Overall very sastifisied vehicle maintenance and future maintenance.Overall very sastifisied More

Service dept worse since Envision change. Wait too long, prices too high. Polo is amazing. Wait too long, prices too high. Polo is amazing. More