Advantage Ford Lincoln - Service Center

No comment! Had a really bad experience recently! Would I recommend it this to my friends probably not. Had a really bad experience recently! Would I recommend it this to my friends probably not. More

Always receive great service. This was the first time the service writer tried to sell me services I did not need. He was not my usual advisor. This was the first time the service writer tried to sell me services I did not need. He was not my usual advisor. More

Worst Service Experience I came in for an oil change and my truck came out broken. So much time wasted for negligent troubleshooting/investigating. July 5 -Scheduled Oil Change, selected the preferred and my truck came out broken. So much time wasted for negligent troubleshooting/investigating. July 5 -Scheduled Oil Change, selected the preferred 20k miles service cost $350+ -After service, truck had a leaking windshield wiper reservoir tank and a rattle underneath the truck (noticed only after leaving the dealer) -I called immediately and was told to bring the truck back on a Tuesday, Wednesday or Thursday July 10 -brought truck back to be looked at. The dealership provided a Lyft back to my home because I needed to leave my truck overnight -1st call at around 3pm and was told that the repairs were not covered by warranty because I have installed after market pillar lights. Was also told that I broke the cowl bell cover because of the pillar lights installation (I know for sure that I did not break my cowl bell cover) I asked why did they look at the wiper sprayer when i told them that the reservoir tank was leaking? The technician was trying to put the blame on me when they broke my cowl bell cover. They literally forced their way to try to open the cowl bell cover with the pillar lights installed. They could have waited to tell me to remove the lights but they instead forced it and broke my cover. -2nd call around 4pm and was told that they need more time to investigate the windshield washer fluid leak. And was told that I can come after lunch the next day to pick up my truck. July 11 -I paid for my own ride (Uber $25) because I was told that I only get one ride even though the techs broke my truck. -I was told that the parts are on order (cowl bell cover and windshield washer tank reservoir) and wait for the call to bring back my truck. -The techs did not need to open the cowl bell cover because I told them that the leak was coming from the reservoir tank. They ignored what I said and was quick to blame my after market pillar lights instead of looking at the obvious problem. If they had poured liquid in the tank they would notice the leak in the passenger side wheel well. July 23 -Brought truck back to dealer for cowl bell cover replacement and to fix the windshield washer tank reservoir. -they eventually fixed all the broken parts and so far everything looks good. I am very disappointed at the events that took place. I paid a lot of money for service and I feel like they treated my Bronco with little respect. It is sad for me to say that this will be my last time going to this dealer for service. I have lost confidence and trust. More

Excellent service I drop el truck and pick it up with they promised and I was able to use my rewards points. Thank you very much they promised and I was able to use my rewards points. Thank you very much More

Pleasant service manager and staff. Car was serviced on time and under the estimate. So far so good. Car was serviced on time and under the estimate. So far so good. More

Service Department very efficient, thorough and friendly. Have always been treated well since buying my truck in 2010. Have always been treated well since buying my truck in 2010. More

Courtesy and looking for ways to help as well as throughly researched issue and even though it was not identified there was confidence of it had been handled throughly researched issue and even though it was not identified there was confidence of it had been handled More

Prompt, courteous, transparent, information, and willing to go the extra mile. Highly recommend Angel and the dealership. to go the extra mile. Highly recommend Angel and the dealership. More

Angel was very helpful in getting things done to my car surely a people person. surely a people person. More

Marco is outstanding- his attention to detail and customer service is one of the main reasons I’ve kept my Ford. He is such an asset to the Duarte dealership customer service is one of the main reasons I’ve kept my Ford. He is such an asset to the Duarte dealership More