Advantage Ford Lincoln - Service Center

I tell them the problem but they charge me 250 dollars to diagnose it for them selves, then tell me it cost over a thousand dollars for the part(more if not all labor). Then on the invoice they charge me 240 diagnose it for them selves, then tell me it cost over a thousand dollars for the part(more if not all labor). Then on the invoice they charge me 240 dollars for a service they never did cause my truck doesn't have a filter on that model. If you throughly don't go through the invoice it would of cost me sooo much money. He credited my visa but on the invoice it shows I was charged for this part and labor, wow. He also said the invoice would explain in detail what is wrong and the original problem part needed for future but never received that. I am trying to work with you guys because my department goes through you but....damm SMH. Leaving there I don't know if anything was really done or could be trusted. More

We have been going to this dealership before it was Envision Ford. We are pleased to see that the service offered is as good or even better than we experienced before. Envision Ford. We are pleased to see that the service offered is as good or even better than we experienced before. More

Disappointed in how expensive service has become, that you now expect your service advisors to also close out the bills, and that now you are charging 3% for credit card payments that is not explained pri you now expect your service advisors to also close out the bills, and that now you are charging 3% for credit card payments that is not explained prior to getting the bill. Probably will be my last time coming to Envision as you have become all about the money. More

Excessive labor charge for a repair that probably only took an hour or two max. And given some lame excuse for not addressing computer issue regarding the traction control. took an hour or two max. And given some lame excuse for not addressing computer issue regarding the traction control. More

Service rep is very friendly, knowledgeable, and efficient. Explained things to us that other service reps could not. efficient. Explained things to us that other service reps could not. More

Fast service, the personal were extremely helpful with my questions, clean work and there was no delay, great service questions, clean work and there was no delay, great service More

Intake of my poor car at the service center was quick and easy. The lift home was greatly appreciated as this event was not planned. My car was finished on the day they promised. easy. The lift home was greatly appreciated as this event was not planned. My car was finished on the day they promised. More

Tony took great care of us and delivered as promised. This is consistent with our past experiences. Thank you! This is consistent with our past experiences. Thank you! More

Poor customer service had my truck in for over a month for electrical issues. I was given very little information given about what they were doing and how long it would take no loaner vehicle was ever off for electrical issues. I was given very little information given about what they were doing and how long it would take no loaner vehicle was ever offered I had to ask and finally after 30 days was given one. I picked my truck up and the service rep said it had a check engine light and that the service tech forgot to reset it. He went and reset it and it was back on by the time I drove home, and now have to take it to another dealership to fix a problem they had more than month to fix. I will not be returning to this dealership for service or future purchases of vehicles. Dealers like this are a detriment to long standing brands and make you loose faith in a brand you’ve trusted for years. More

Tony Botello was very friendly and attentive. He advised me what service my vehicle needed I was in and out in an hour and a half and my vehicle was even washed. Outstanding customer service. He advised me what service my vehicle needed I was in and out in an hour and a half and my vehicle was even washed. Outstanding customer service. More