Advantage Ford Lincoln - Service Center

Polo Hernandez has been the contact person in the service department As she explains what the problem and what are the charges Because of him and His services and the quality of the service I Have been sati department As she explains what the problem and what are the charges Because of him and His services and the quality of the service I Have been satisfied. More

Marco has been my service agent for many years now. I have a 2014 Edge that I bought at Advantage Duarte brand new, and bring it in for every service. I trust him implicitly to take care of my car. He’ I have a 2014 Edge that I bought at Advantage Duarte brand new, and bring it in for every service. I trust him implicitly to take care of my car. He’s never let me down! More

Polo is very good always genuine and keeps me updated . Still don’t like the price Still don’t like the price More

Service was timely, and people were friendly, we were explained what were done and what we need in the future service explained what were done and what we need in the future service More

I was completely satisfied with the 20,000 mile service on my 2012 ford focus. on my 2012 ford focus. More

Polo was great and really went above and beyond in the customer service department. Thanks again! customer service department. Thanks again! More

The service here is consistently great. From the people on the phone to the service staff they are always courteous. From the people on the phone to the service staff they are always courteous. More

Had an early morning appointment and took my vehicle in for oil change and waited for over 3 hours just to find out 3 hours later my paper work was not pulled for servicing. Seemed like customer service is for oil change and waited for over 3 hours just to find out 3 hours later my paper work was not pulled for servicing. Seemed like customer service is below what I would expect from a new dealership. Been a Advantage customer for over 20+ years, and comparing them to Advantage, they have a lot to learn. I feel waiting over 3 hours to have an oil change and not letting me know there is a delay until I went out and inquired about my vehicle and I was told they just pulled my paperwork. Ended up leaving and not to return to this dealership again. More

The Service Center was excellent. Polo Fernandez has been exceptional for all of the last 36 years that we have been leasing from Advantage Ford and he is continuing his extraordinar Polo Fernandez has been exceptional for all of the last 36 years that we have been leasing from Advantage Ford and he is continuing his extraordinary level of service to t his day. More

Lots of Miss information in the beginning, shipping took about 15 days to get to AZ after purchased in the dealership. No communication at all, as I was forced to call everyday for information. I was quoted about 15 days to get to AZ after purchased in the dealership. No communication at all, as I was forced to call everyday for information. I was quoted $250 for a key and then was told it was almost $400, but they did honor their word after multiple complaints about that. Overall a very bad and disappointing experience with the dealership. I hate the fact that the general manager is only responsible for shipping, I cannot work around their time, I am a very busy guy myself and I had to cancel multiple business trips due to this Van. They guaranteed the delivery on the 13day of purchase and it still arrives 2 days late… unfortunately never again will they have my business and I will inform others from my horrific experience. More