Advantage Ford Lincoln - Service Center
Duarte, CA
352 Reviews of Advantage Ford Lincoln - Service Center
Franklin was very communicative with my updates and was able to provide me with a loaner. I was very satisfied with my experience with Duarte Ford. Thank you. able to provide me with a loaner. I was very satisfied with my experience with Duarte Ford. Thank you. More
Lacking in mechanics. Limited correspondence from service technicians. Multiple visits to correct issues. Poor customer service. Limited correspondence from service technicians. Multiple visits to correct issues. Poor customer service. More
Not sure if i would recommend only because of the customer service. My usual service guy was not there (which I love!) Was not happy at all with customer service. He wanted me to leave my car there f customer service. My usual service guy was not there (which I love!) Was not happy at all with customer service. He wanted me to leave my car there for a few days just to check rear view camera. That is unacceptable. More
Franklin, the service rep was vey helpful and kept me posted on the work progress. He was courteous and answered my questions regarding the service needed per the Ford manual. posted on the work progress. He was courteous and answered my questions regarding the service needed per the Ford manual. More
Everyone was kind and helpful, but there's something I don't understand. I was told that the recall didn't effect my car, but it may at a future date. I guess I'm wondering - why don't they replace the don't understand. I was told that the recall didn't effect my car, but it may at a future date. I guess I'm wondering - why don't they replace the part now instead of having me wait until a future date? Also - when the dealer was Advantage Ford, I would always come back to a washed car. This time nothing. More