Envision Ford of Oxnard - Service Center

Excellent customer service even if they were busy, they acknowledged that you are there. Excellent communication during and after the service acknowledged that you are there. Excellent communication during and after the service More

Envision Service Excellence! I continue to be thoroughly impressed with the entire team at Envision Ford/Lincoln of Oxnard. We purchased a new 2024 Lincoln Nautilus Hybrid in ea I continue to be thoroughly impressed with the entire team at Envision Ford/Lincoln of Oxnard. We purchased a new 2024 Lincoln Nautilus Hybrid in early June and soon after embarked on a 2,500 mile road trip. The Nautilus performed flawlessly and achieved an amazing 32 MPG. In early July, we received notice of a recall and within a couple days checked the car in with Alberto Torres. He was very engaging, professional and explained exactly what was going to be done. After some internet research on what owners experienced at other dealerships, I was surprised to hear that the car should be ready the next day and true to his word…it was! It was a pleasure dealing with Alberto and it’s obvious that he is backed-up by knowledgeable service techs and supportive upper management. Envision of Oxnard has created a fantastic customer experience from sales through service. More

On my first visit for service, they got my car out before the estimated time I was treated very well. the estimated time I was treated very well. More

Johnny was very professional and got the job done. The person who answered the phone in the service department was not polite on the phone. The person who answered the phone in the service department was not polite on the phone. More

My Service Advisor, Daniel, took great care of my Expedition’s service needs as well as arranging for a large size rental car for me while my car was being worked on. Expedition’s service needs as well as arranging for a large size rental car for me while my car was being worked on. More

Theft. Mediocre Service. Horrible customer follow through. I gave the guys at this dealership 3 weeks to address the theft issue. (Read below for full e Mediocre Service. Horrible customer follow through. I gave the guys at this dealership 3 weeks to address the theft issue. (Read below for full explanation) Bought a 2023 Raptor in April and realized the right pass door was not properly aligned, as water entered it during a car wash. Upon closer examination, it was very off kilter and had gaps. I had to drive 65 miles each way to come in to have my door aligned and key programmed (the spare key did not come with the truck so they had to mail it a few weeks after i took possession). I was told it would take a few hours, but took 7 hours total. No big deal. When I the truck came out, the door still was a bit off center and had some gaps, but was better than before and they assured me there were no leaks. I took their word for it. The key was also programmed. What bothered me the most is whomever was in my truck had taken my car wash dollar coins from my center console. It was somewhere between $15-18 in dollar coins. It's not about the money, but the principle. The fact that they have these types of people working in that department should be cause for concern, and I brought this up to them. Now I'm not saying it's the guys in the service department that did this, but the guys who actually worked on or washed the truck. When I called the service manager and told him, I asked whether they had cameras pointed at the cars they were servicing. He said yes they did. I said great, and let them know that they have thieves working for them, and if he could please roll back the tape as to who sat in my truck and opened my center console, and you'd find your guy. The manager seemed upset and understood the principle of the matter and assured me he would look into it and call me back the next day. It's been three weeks now and I've followed up four times via email and phone, and not a single call or email returned. You would think that someone who spent $105,000 on a truck one month prior would be treated with a bit more courtesy. There is no excuse for theft. It was not an accident. I gave them the opportunity to investigate and rectify this matter, had a friendly long conversation with the manager and his associate, was very cordial, respectful, shared a few laughs, and agreed on the principle of the matter at hand. Very disappointed with how they chose to neglect this situation and refuse to address the PROBLEM within THEIR company/department. More

Very good customer service I like because everything is clean. You can drink coffee to wait You car. clean. You can drink coffee to wait You car. More

Always great service from the management and team in the service department. Jose and Alex are always great to work with service department. Jose and Alex are always great to work with More

It was great I never see the people all service was over the phone I dropped off the car then went it was ready get a call pay over the phone and lat set the phone I dropped off the car then went it was ready get a call pay over the phone and lat set More

It took 4 visits to fix a glitching screen and during each visit communication was non existent. In the beginning It was impossible to get in touch with the service advisor and each time they said they’d each visit communication was non existent. In the beginning It was impossible to get in touch with the service advisor and each time they said they’d need the truck for a day it was at least 3 days. More