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Envision Ford of Oxnard - Service Center
Oxnard, CA
575 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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575 Reviews of Envision Ford of Oxnard - Service Center
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September 13, 2023
Todo muy bien rápido y excelente atención al cliente los snacks,cafe,palomitas todo muy excelente se los recomiendo , y sobre todo hacen lift o uber sino quieres esperar tu auto snacks,cafe,palomitas todo muy excelente se los recomiendo , y sobre todo hacen lift o uber sino quieres esperar tu auto More
by ponchin121317
Employees Worked With
Alberto
September 09, 2023
Brian and check in was excellent . Easy phone appointment. Was told 1 hour wait and I waited for 2 hours but did find a battery that needed to be replaced. Will return for next service Easy phone appointment. Was told 1 hour wait and I waited for 2 hours but did find a battery that needed to be replaced. Will return for next service need. Mark More
by mchaney0313
Employees Worked With
Danial in sales
September 08, 2023
The service sept is excellent . Brian was our service rep and he was excellent in how he kept us informed several times a day for progress on our repairs ! Very refreshing in todays Brian was our service rep and he was excellent in how he kept us informed several times a day for progress on our repairs ! Very refreshing in todays world where customer service is at all time low . More
by Katswa
Employees Worked With
Brian patrick
September 08, 2023
I liked how the mechanics inspection was very thorough. Let’s me know the next steps to take to get my 2006 Ford 150 back to spec’s. Very pleased on the repacking my driveline. Thanks much. Let’s me know the next steps to take to get my 2006 Ford 150 back to spec’s. Very pleased on the repacking my driveline. Thanks much. More
by goolovesloo
Employees Worked With
Tareck
September 07, 2023
The service department needs some serious re-vamp. My last oil change took four hours, I had a 7:00am appointment, was there before gates were open & four hours later, got my car back. Today 9-7-202 My last oil change took four hours, I had a 7:00am appointment, was there before gates were open & four hours later, got my car back. Today 9-7-2023 oil change took 1 1/2 hours, much better but my service advisor failed to go over mechanics notes, most importantly that my brake pads were in really bad condition, oil leaks as well. If I hadn’t actually read paperwork I never would’ve known. Kinda important information not to relay to customer??? More
by Paul
Employees Worked With
Not a good rating
September 02, 2023
Brian in service assisted me from start to finish. He made sure while my vehicle was being worked on I understood every step as well as making sure I had a shuttle to get home. Ricky was person that d He made sure while my vehicle was being worked on I understood every step as well as making sure I had a shuttle to get home. Ricky was person that drove me home in the shuttle was EXTREMELY kind and comforting reassuring me Ford would be able to take care of me. Ricky had wide range of knowledge answering all my questions it felt as though had years of experience. Before my experience with these two employees my mind had been made up that service from the dealership is only ridiculously over priced. Between Brian from service and my shuttle driver Ricky my entire mindset has hit the reset button and my perception has changed. What could have been a stressful time I was simply blown away by level of exceptional customer service I received from these 2 employees. Thanks to these 2 employees specifically I've never had a better experience while getting my car service. I don't see myself going any where else in the future. Thank you! More
by Richard80589
Employees Worked With
Brian From Service And Ricky Shuttle Driver
September 02, 2023
I was lied to again about having the parts in stock to complete work needed. Promised work would be done in 1 day. Of course, it was not done. Representative said he would update me when car was don complete work needed. Promised work would be done in 1 day. Of course, it was not done. Representative said he would update me when car was done. This was a noon. After several texts asking with no response I went to the dealership after work. I asked for him only to find out he left earlier in the day! Nobody knew anything about my car! Everyone acted bothered to help me, evidently Everyone wanted to just go home. Each person I encountered was rude and condescending. More
by noraw805
Employees Worked With
Brian Hall
