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Envision Ford of Oxnard - Service Center

Oxnard, CA

4.3
575 Reviews

575 Reviews of Envision Ford of Oxnard - Service Center

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August 22, 2023

Service Consultant, Grant Lee was very helpful and explained all needed repairs and did not do unneeded repairs. More

by LAMan1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Lee
Report | Print
Aug 23, 2023 -

Envision Ford of Oxnard responded

We're glad to know that Grant was able to assist you effectively and efficiently at Envision Ford of Oxnard. We always aim for transparency with all repairs needed. Thanks for the review!

August 22, 2023

Service dept provides great customer service. My service advisor Jose Alarcon kept me informed and came to the waiting room to let me know when the work was done More

by Mando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Alarcon
Report | Print
Aug 23, 2023 -

Envision Ford of Oxnard responded

We're glad to know our service department provided you with great customer service! It's wonderful that Jose kept you well-informed throughout your visit at Envision Ford of Oxnard. Thanks for the positive feedback!

August 21, 2023

Grant was great helping me with my vehicle get the service it needed ,and it was quick and efficient. More

by gabeosuna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Lee
Report | Print
Aug 22, 2023 -

Envision Ford of Oxnard responded

Gabe, we're glad to know Grant was able to assist you efficiently at Envision Ford of Oxnard. Thanks for the positive feedback!

August 21, 2023

I was very satisfied with Alberto. He was very kind and got me in quickly. I highly recommend envisions ford to my friends and families. I appreciate Alberto . Thank you so much 😃👍🏼 More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Report | Print
Aug 22, 2023 -

Envision Ford of Oxnard responded

Tina, we're delighted to know that Alberto provided you with a satisfying experience at Envision Ford of Oxnard. Thanks for recommending us and enjoy your new ride!

August 21, 2023

Very happy with service, I was greeted as soon as I pulled up, and taken to service office. Waiting room is very nice and has great coffee, water, sodas and snacks. Then I was notified when my truck w More

by Mannygomez49ers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto, lady who greeted me ?
Report | Print
Aug 22, 2023 -

Envision Ford of Oxnard responded

We're delighted to know you enjoyed your visit at Envision Ford of Oxnard! It's great that our team was able to provide excellent service and make your wait comfortable. Thanks for the positive feedback, we appreciate it!

Aug 22, 2023 -

Mannygomez49ers responded

I purchased my F150 at this dealership, and I’m very happy with my truck. I also enjoy my ford app so I can look up history of service, start , stop, lock, and check % oil usage.

August 19, 2023

The whole was very good. Excellent customer service and I enjoyed my tea. Thank you so much. More

by dianneyounger88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose J.
Report | Print
Aug 21, 2023 -

Envision Ford of Oxnard responded

Dianne, we really appreciate your review! Thank you for choosing Envision Ford of Oxnard. Drive safely!

August 19, 2023

Jose, my service advisor has always been very helpful & is a pleasure to work with. More

by parman.7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Aug 21, 2023 -

Envision Ford of Oxnard responded

We are glad to hear that Jose has been delightful to work with. Thank you for choosing Envision Ford of Oxnard!

August 19, 2023

Some things that were fixed that I had issues with the vehicle but some issues were not fixed that needed to be done. Might have to schedule again for other issues to be fixed now. More

by timothy.tigert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ford Oxnard
Report | Print
August 18, 2023

Lack of signage for where to pay for service, nobody there to direct you where to go. Car was washed but not properly dried, which resulted in water spots. More

by jeff.stanley2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moises Castro
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August 17, 2023

Very busy shop. The waiting room was clean. Beverages and snacks available. Service completed when promised. The only negative is I heard they wash the vehicles w More

by Cliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo
Report | Print
Aug 18, 2023 -

Envision Ford of Oxnard responded

Cliff, we appreciate your feedback. We're glad to know you found our waiting room comfortable and our vehicle service to be efficient at Envision Ford of Oxnard. As for the car wash, we apologize if there was a misunderstanding and will look into this matter further. We thank you for trusting us with your business and hope to see you again in the future!

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